Dover

DOVER PRECISION COMPONENTS:

Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Dover Precision Components Overview:

Dover Precision Components ('the Company') holds market leading positions globally and delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor valves, sealing technologies, pistons, rods and more. Each solution is custom-engineered to provide optimum efficiency, reliability and productivity, and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world. Dover Precision Components is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment.

 

Summary:

As part of the Bearings Plus business unit, the Inside Sales Representative plays an integral part in delivering outstanding customer experience through the processing and support of order management and quotation activities.  Working in a fast-paced environment where speed, quality and attention to detail are paramount, the ISR supports an outside sales force as well as internal departments, working collaboratively to deliver customer value.  Additionally, the ISR evaluates and participates in improving internal processes to reduce waste, improve speed, and enhance customer outcomes.

 

Responsibilities:

• Serve as front-line contact for assigned accounts and assist Sales with quotation preparation, purchase order entry, and order status.  .
• Receive and process customer purchase orders including the review of technical, commercial, quality, packaging and shipping requirements to ensure alignment with quoted scope of work, Dover terms and Dover trade compliance policies.
• Manage customer complaints and returns as required and ensure customer follow-ups from supporting departments are timely and complete.
• Review historical prices and costs; apply pricing methodologies to create commercial positions to assist Sales. 
• Participate in team management of workload to achieve department targets and ensure speed of response to customers. 
• Demonstrate initiative to understand Company's products, services and processes to  to drive development of solutions to reduce waste and improve speed.
• Initiate and manage the New Customer Setup process with Dover Business Systems, Finance and Trade Compliance.  
• Support requests to clear credit limits to release shipments.
• Provide support to order execution team to clarify with customer any technical, commercial or logistical questions
• Support miscellaneous requests from customer, Sales and other departments on an as needed basis.

Minimum required qualifications:

• A minimum of four years' experience in a customer service role supporting the sale of manufactured goods.
• Associate's Degree required, Bachelor's Degree preferred.

 

The ideal candidate possesses the following experience, skills, and abilities:

 

• Ability to work in a fast-paced environment where customers' needs can change on a dime
• Possesses strong organizational and communication skills
• Attention to detail and a focus on accuracy in transaction processing.
• Engineering, technical, machining and/or manufacturing background
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

• Demonstrated customer service aptitude with proven ability to build strong customer relationships.
• Experience with large scale ERP systems.

 

 

*Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.