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Assistant Technical Support Engineer Jobs in Virginia

Technical Support

Goochland, VA · On-site

$18 - $20/hr

Manage network configuration and capacity troubleshooting. * Assist with mobile device support ... Developer products and internal platforms unique to client's environment. * Tool philosophy:

Technical Support

Sandy Hook, VA · On-site

$18 - $20/hr

Manage network configuration and capacity troubleshooting. * Assist with mobile device support ... Developer products and internal platforms unique to client's environment. * Tool philosophy:

Job Title- Support Engineer Project Location - Rockville, MD or Tysons Corner, VA - Hybrid Duration ... You will perform deep technical troubleshooting, analyze logs across our cloud infrastructure ...

What we are looking for Were seeking a proactive and motivated Support Engineer with strong technical and communication skills. Youll take ownership of customer incidents and service requests from ...

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Technical support

Richmond, VA

$37K - $46K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... programming. Associated degree or higher is desired. ITIL certification Qualifications Personal ...

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

About the Role Our Support Engineers are the first escalation for customer support requests. They ... For requests that exceed their scope, they possess the technical expertise to route them to the ...

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Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Assistant Technical Support Engineer jobs? Cities in Virginia with the most Assistant Technical Support Engineer job openings:
Shared Services Technical Support Engineer

Shared Services Technical Support Engineer

Collabera

Glen Allen, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago


Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don't have the acumen to take on custom, complex applications, or data issues.

Essential Responsibilities: 
Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert.
Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed.
Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc.
Proactively monitor customer databases and resolve /communicate issues.
Desired Qualifications:
Experience in providing remote technical support to external and internal customers

Qualifications

Required Qualifications: 
Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience
Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts
Knowledge of Win Server, UNIX and SQL. 
Knowledge of SQLServer and MySQL 
Strong customer interaction skills and customer focus
Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed.
Experience managing and resolving customer requests through formal service ticket program such as ServiceNow
Experience with applications Excel and Tableau

Additional Information

If you are interested and want to apply, Please contact:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com