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Entrylevel Help Desk Analyst Jobs in Virginia (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

ECS

Help Desk Analyst Jr

Stafford, VA · On-site

$85K - $95K/yr

Everforth ECS Federal is seeking a Help Desk Analyst Jr. to work in our Stafford, VA office. Everforth ECS is seeking a motivated and detail-oriented Junior Application Support Analyst to join our ...

1 point system

Help Desk Analyst

Colonial Heights, VA · On-site

$19 - $26/hr

Technical Requirements * Operating Systems: Proficiency in Windows 10/11 and macOS environments. * Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

... and help improve service desk processes while delivering responsive, professional, and customer ... None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline ITIL ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Virginia

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Virginia, the most frequently searched job titles are:

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Cities in Virginia with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

Arena Technical Resources

Quantico, VA • On-site

$25 - $30/hr

Other

Posted 17 days ago

Job description

Job Description
Job Title: Help Desk Analyst
Job Location: Quantico, VA
Compensation: $25 - $30/hr.
Eligibility/Clearance: Candidate must possess an active Top Secret
clearance
Job Description:
Transform technology into opportunity as a Help Desk Analyst Tier 1.
Shape what’s next for mission-critical government projects while shaping
what’s next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of
approximately 2,000 personnel of which 700 serve at HQ and the remaining
staff serve at offices worldwide. NCIS is the DON component with primary
responsibility for criminal investigation, law enforcement (LE),
counter-terrorism (CT), counterintelligence (CI), and cyber matters.
NCIS not only has primary responsibility for all criminal investigative,
CI, CT, and cyber matters within the DON, but it also has exclusive
investigative jurisdiction in non-combat matters involving actual,
potential, or suspected criminal, terrorism, sabotage, espionage, and
subversive activities.
Role Overview
As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to
the mission of the IT Technology Development division within the NCIS
ITD organization in Quantico, VA.
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and
answer queries by telephone or self-service ticket in support of
internal and/or outside customer computer hardware, software,
network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and
analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system
support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure
services/incidents are completed
- Provides an outstanding customer service experience in a variety of
circumstances across all organizational levels
Key Responsibilities
N/A
Requirements:
Bring your engineering expertise along with a drive for innovation. Our
Help Desk Analyst Tier 1 must have:
- Security Clearance Level: Active Top Secret clearance required.
- Required Experience: 2+ years of IT support experience in a Help
Desk environment
- Experience with Cisco switches and routers
- Required Certifications: Security+ CE
- Education: High School Diploma. AAS Preferred.
- Location: Onsite at Quantico, VA
- ship required
Preferred:
- N/A
Education:
- Bachelor’s degree in Information Systems, Engineering,
Cybersecurity, or related technical field (or equivalent
experience).
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability

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