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Technical Support Manager Jobs in Virginia (NOW HIRING)

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

As a valued member, you will play a crucial role in providing top-notch Account Management Services ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months ... Skill in troubleshooting tools and managing and administering desktop and laptop computers as well ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... Required Skills & Experience * 1+ year of experience with IT Service Management processes (Incident ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk). * Ability to work ... Extensive experience providing customer or technical support for SaaS or low-code/no-code ...

shentel

Technical Support Rep I

Chillicothe, OH

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Blacksburg, VA · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Virginia

Technical Support Manager information

See Virginia salary details

$29.2K

$85.2K

$146.2K

How much do technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Virginia?

The most popular types of Technical Support jobs in Virginia are:

What are popular job titles related to Technical Support Manager jobs in Virginia?

For Technical Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Virginia look for?

The top searched job categories for Technical Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Technical Support Manager jobs?

Cities in Virginia with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,176 per year, or $41 per hour.

Technical Support Specialist

DANE LLC

Chantilly, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources


Description

At DANE, our low turnover rate speaks volumes—our people stay because they’re seen, supported, and truly valued. We believe that when our team thrives, so does our mission. That’s why we offer generous paid time off starting on day one, a comprehensive benefits package, and continuous learning opportunities to help you grow both personally and professionally.
As a valued member, you will play a crucial role in providing top-notch Account Management Services for the Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level.
Details:

Location: Washington, DC - Onsite
Job Type: Full Time
Education: Associate's Degree or Equivalent Experience
Experience: Minimum 1 - 3 years of relevant experience
Clearance: Must hold Active DoD Secret Clearance or higher
Responsibilities:

  • Performs systems administrative and operational duties on computer systems
  • Perform account management duties in Active Directory
  • Welcome and greet customers when handling front desk operations
  • Analyze, evaluate, test, and repair basic hardware problems
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems.
  • Acts as a technical resource for user queries
  • Contribute to developing and implementing improvements in the account management processes.
  • Working to achieve SLA's when resolving customer issues
  • Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
  • Provide troubleshooting, diagnosis, and repair for laptop and mobile devices
Requirements

  • Strong customer service and communication skills (both written and verbal)
  • Excellent interpersonal skills, especially the ability to listen and understand what is being described
  • Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
  • Experience providing Tiers 1 and 2 technical support for hardware and software.
  • Excellent attention to detail.
  • Strong working knowledge of computer terms.
  • Customer service operations experience.
  • 1-3 years of related experience
  • One or more industry standard certifications- A+, Security+, Network+; etc. preferred
  • Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
  • Experience providing Tech support to the Department of State IT Mart locations is a plus.
Physical Requirements:

· Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc.
DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.