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Technical Support Manager Jobs in Reston, VA (NOW HIRING)

STAHL

Technical Support Manager

Washington, DC

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

STAHL

Senior Technical Support Manager

Washington, DC

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

Luxer One

Field Technical Support Manager

Washington, DC

$70K - $80K/yr

Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to ... Perform system upgrades and system installs in your market, and ensure that the systems you support ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

Mindlance

Technical Support

Washington, DC · On-site

$42K - $53K/yr

... asset management, troubleshooting, patching, documentation, delivery, and installation of MFDs ... other technical support personnel both internal and external (e.g., vendors) to offer fast ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$24/hr

Title: Technical Support Tech I Location: Sterling, VA Shift: Night shift 9pm-7am EST Pay Scale ... Ability to manage multiple requests in a fast-paced environment About INSPYR Solutions Technology ...

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Technical Support Manager information

See Reston, VA salary details

$30.7K

$89.4K

$153.5K

How much do technical support manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support manager in Reston, VA is $89,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
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What cities near Reston, VA are hiring for Technical Support Manager jobs? Cities near Reston, VA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Manager

Technical Support Manager

Stahl Companies

Washington, DC

Contractor

Posted 19 days ago

Job description

Description
Technical Support Manager

WHO WE ARE:

STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.
STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Technical Support Manager to join our team!

We are seeking a highly skilled Technical Support Manager with a strong engineering background to support Navy and Department of Defense (DoD) programs. The successful candidate will bring extensive expertise in electric power systems, control systems, and advanced technologies, as well as hands-on experience with shipboard test and evaluation facilities. This role requires both technical depth and proven ability to support large-scale defense programs.

Minimum Qualifications
 Education: Bachelor of Science (B.S.) in Engineering.
Experience: Minimum of 10 years of professional experience in one or more of the following technical areas:
o    Electric power generation, distribution, and conversion.
o    Control system development.
o    Computer software and hardware design and implementation.
o    Circuit analysis and magnetics.
o    Fiber optics.
Program/Project Experience:
o    Conceptual and detailed design for submarine or surface ship systems.
o    Development of multi-functional facilities and support systems for testing and evaluation of ship structural configurations, machinery, and/or component designs (model and full scale).

Desired Qualifications
 Experience:
o    Minimum of 10 years of experience with DoD acquisition processes in one or more of the following areas:
§  DoD/Navy program management.
§  Industry or Government technical management.
§  Industry or Government business management.
 Education: Master’s degree (M.S.) in Engineering.
Key Responsibilities
·         Provide technical management support for Navy and DoD programs, with emphasis on electrical and control systems.
·         Lead and coordinate engineering support for submarine and surface ship systems, including test and evaluation activities.
·         Manage and oversee facility development and integration efforts for system-level and component-level testing.
·         Ensure compliance with DoD acquisition processes and program management requirements.
·         Serve as a liaison with government and industry stakeholders to ensure technical and programmatic alignment.
·         Mentor engineering teams and contribute to workforce development.


*Position is contingent upon award.
Work Location: Washington DC
To know more about the company, visit Stahl Companies (stahlusa.us)

Key Responsibilities
We are seeking a highly skilled Technical Support Manager with a strong engineering background to support Navy and Department of Defense (DoD) programs. The successful candidate will bring extensive expertise in electric power systems, control systems, and advanced technologies, as well as hands-on experience with shipboard test and evaluation facilities. This role requires both technical depth and proven ability to support large-scale defense programs.