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Remote Voip Technical Support Jobs in Reston, VA

Booz Allen Hamilton, Inc.

VoIP Engineer SME

Washington, DC · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0241517 Location: Washington,DC,US Share job via: Share VoIP Engineer ... Supports the development of new Voice over IP (VoIP) networks and enhancements to production ...

Evolver

Be Seen First

Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

Technical Support & Troubleshooting * Provide remote support for hardware and software issues ... Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS). * Resolve issues with ...

New

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

$120K - $160K/yr

None Potential for Remote Work: ORA_ON_SITE Description  SAIC is seeking a highly motivated and ... Technical Assistance (SETA) professional in Chantilly, VA to provide critical support to a ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Provide technical support for larger operational efforts and project implementations. * Develop ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Provide technical support for larger operational efforts and project implementations. * Develop ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Provide technical support for larger operational efforts and project implementations. * Develop ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Provide technical support for larger operational efforts and project implementations. * Develop ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

The Tier 2 Team Lead oversees and manages a team of Tier II technicians delivering remote technical support for USDA customers. This is a fully remote, after-hours position responsible for the day-to ...

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Remote Voip Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote voip technical support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote voip technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What job categories do people searching Remote Voip Technical Support jobs in Reston, VA look for? The top searched job categories for Remote Voip Technical Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Voip Technical Support jobs? Cities near Reston, VA with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you
VoIP Engineer SME

VoIP Engineer SME

Booz Allen Hamilton, Inc.

Washington, DC • On-site, Remote

$99K - $225K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

9th of 58 rated business consultants

Job description


Remote Work:
No
Job Number:
R0241517
Location:
Washington,DC,US
Share job via:
Share
VoIP Engineer SME
The Opportunity:
Supports the development of new Voice over IP (VoIP) networks and enhancements to production networks. Applies leading-edge principles, theories, and concepts. Contributes to the development of new principles and concepts. Works on unusually complex problems and provides highly innovative solutions. Operates with substantial latitude for unreviewed action or decision. Mentors or supervises employees in both company and technical competencies.
Join us. The world can't wait.
You Have:
  • 10+ years of experience with implementing, configuring, and maintaining all aspects of Cisco VoIP network infrastructure, including racking and cabling, DHCP, VPN, DNS, IP reservation, and Network Security
  • 8+ years of experience maintaining and managing Cisco Unified Communications Manager (UCM), voice and survivable remote site telephony gateways, STIGS, encryption protocols, secure telephony, including STE and vIPER
  • Ability to configure and support Cisco Unified Border Element (CUBE) for SIP trunking, call routing, and secure voice communications in enterprise environments
  • Secret clearance
  • Bachelor's degree
  • Security+ and CCNP Voice and Collaboration Certification

Nice If You Have:
  • Experience with Navy ATO package requirements, network architecture, and design
  • Experience using ServiceNow for trouble tickets
  • Knowledge of analog systems, Definity, POTS, and broadband circuit
  • Top Secret clearance

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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