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Remote Voip Technical Support Jobs in Reston, VA

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

None Potential for Remote Work: ORA_ON_SITE Description  SAIC is seeking a highly motivated and ... Technical Assistance (SETA) professional in Chantilly, VA to provide critical support to a ...

SAIC

VOIP Systems Engineering SETA

Chantilly, VA · Remote

None Potential for Remote Work: ORA_ON_SITE Description ? SAIC is seeking a highly motivated and ... Technical Assistance (SETA) professional in Chantilly, VA to provide critical support to a ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

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Remote Voip Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote voip technical support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote voip technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Reston, VA? For Remote Voip Technical Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Reston, VA look for? The top searched job categories for Remote Voip Technical Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Voip Technical Support jobs? Cities near Reston, VA with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you
Technical Support Analyst

Technical Support Analyst

Athena Technology Group

Arlington, VA • Remote

Other

Medical, Dental, Life, Retirement

Posted 5 days ago

Job description

Job Title:Technical Support Analyst

Location:Fully Remote - D.C. Metro Area

Employment Type:Full-Time

Job Summary

TheTechnical Support Analyst willbe requiredto handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler's FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Analyst should bedetail-oriented,process-driven,and proactive in responding to and handling different queries.

Key Responsibilities

  • Ability to adhere to FedRAMP compliance requirements/assigned tasks

  • Engage with multiple teams and act as POC for Federal Provisioning needs

  • All support personnel will pass the following courses and achieve the following certifications within the first90 daysof hire:

  • Zscaler for Users Essentials (Certification)

  • Zscaler for Users Advanced (Certification)

  • Other - As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)

  • Answering product related queries through Client's Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).

  • Document all Customer communication in Client's Case application

  • Escalate cases to the next Skill Levelin a timely manner

  • Constantly work on upgrading tech and product skills.

Qualifications

Required:

  • 2+ Years of Product Support experience, troubleshooting basic product/network issues

  • Must be a U.S. Citizen

Desired:

  • Associate's degree in information technology or related field or equivalent industry certifications

Additional Benefits

  • Performance Bonuses and annual salary reviews

  • Health,dental,and visioninsurance

  • Short Term Disability, Long Term Disability, and Life Insurance

  • 401(k) plan with company match

  • Opportunities for professional growth and development

  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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