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Remote Voip Technical Support Jobs in Reston, VA

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

FrontStream

Be Seen First

Technical Account Manager (REMOTE)

Reston, VA · Remote

$68K - $72K/yr

The Role: Technical Account Manager Every year, FrontStream's workplace giving clients run ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

CEXEC, Inc.

Systems Engineer

Washington, DC · Remote

$140K - $165K/yr

The selected candidate will provide technical expertise in Air Traffic Control (ATC) voice ... Key Responsibilities:Support FAA migration and upgrade initiatives related to VoIP and ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Reston, VA

Remote Voip Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote voip technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote voip technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Reston, VA?

For Remote Voip Technical Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Reston, VA look for?

The top searched job categories for Remote Voip Technical Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Voip Technical Support jobs?

Cities near Reston, VA with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

Senior Application Support Analyst - Drupal / JIRA - REMOTE (Herndon (REMOTE), VA, US)

NTT DATA Services

Herndon, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

Req ID: 387735
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Application Support Analyst - Drupal / JIRA - REMOTE to join our team in Herndon (REMOTE), Virginia (US-VA), United States (US).
Job Summary:
Seeking a Senior Application Support Analyst - Drupal / Enterprise Platforms - REMOTE to provide day-to-day operational support for a portfolio of web content management, collaboration, development, monitoring, and user experience platforms supporting a federal client. This role is responsible for daily Drupal content publishing, application and user administration, Tier 1 and Tier 2 troubleshooting, request fulfillment, technical documentation, and end-user training. The ideal candidate will be comfortable working directly with users, managing multiple technology platforms, resolving access and configuration issues, publishing web content accurately and promptly, and delivering both scheduled and on-demand training.
Job Duties:
  • Serve as the initial point of support for applications and platforms within the team's service portfolio, providing Tier 1 and Tier 2 troubleshooting, user administration, access management, configuration support, and request fulfillment.
  • Investigate technical issues, gather relevant information, perform initial troubleshooting, document findings, and determine when an issue requires advanced technical support.
  • Escalate complex issues beyond the team's scope to the appropriate internal technical resources, platform specialists, engineering resources, or vendor support partners.
  • Coordinate escalated issues from initial identification through resolution, maintaining communication with users, internal stakeholders, and external support resources as appropriate.
  • Work collaboratively with higher-tier technical resources on issues requiring backend changes, advanced configuration, development work, infrastructure changes, or extended troubleshooting.
  • Open and manage vendor support cases when issues require product-specific expertise or assistance beyond the team's administrative and troubleshooting capabilities.
  • Provide supporting documentation, logs, screenshots, troubleshooting results, reproduction steps, and other relevant information to internal technical resources or vendor support partners to facilitate resolution.
  • Track escalated requests through completion and communicate status, dependencies, workarounds, resolutions, and next steps to affected users and stakeholders.
  • Support Drupal and DKAN content management environments, including content publishing, user support, troubleshooting, and coordination of advanced issues requiring higher-tier technical assistance.
  • Support Jira and Confluence administration and user issues, escalating advanced configuration or platform-level issues to appropriate internal technical resources when required.
  • Support GitHub Cloud and on-premises GitHub environments, including user access, permissions, account management, and Tier 1/Tier 2 troubleshooting, while coordinating advanced issues with appropriate internal technical resources.
  • Support SonarQube user access and operational issues and coordinate advanced technical issues with appropriate internal platform resources.
  • Support Mural and Qualtrics user administration and application issues, engaging vendor support resources when issues require product-level investigation or assistance.
  • Support New Relic, Datadog, Splunk On-Call/VictorOps, LaunchDarkly, and other supported platforms through user administration, access management, and initial troubleshooting, escalating advanced issues to appropriate internal or vendor technical resources when necessary.
  • Creating or maintaining technical documentation, user guides, or knowledge-base materials.
  • Written and verbal communication skills.

Basic Qualifications:
  • Minimum 5 years of experience providing technical support, application support, help desk support, or comparable end-user technology support.
  • Minimum 3 years of experience using Drupal or a comparable enterprise web content management platform.
  • Minimum 3 years of experience using Jira or Jira Service Management to manage technical requests, incidents, or service activities.
  • Minimum 5 years of experience troubleshooting enterprise applications, user access, account permissions, or application-related issues.
  • Ability to obtain and maintain a Public Trust suitability determination.

Preferred Qualifications:
  • Undergraduate degree
  • Experience providing technical training or direct instruction to end users.
  • Experience with Drupal Layout Builder.
  • Experience with Slack administration, support, or end-user training.
  • Experience with Confluence.
  • Experience supporting GitHub Cloud and on-premises GitHub environments.
  • Experience with Qualtrics user administration, forms, and workflow support.
  • Experience administering or supporting Mural.
  • Experience with Datadog.
  • Experience with New Relic.
  • Experience with Splunk On-Call/VictorOps.
  • Experience with LaunchDarkly.
  • Experience creating and delivering recurring instructor-led and on-demand technical training.
  • Experience supporting technology platforms in a federal government or Public Sector environment.
  • Strong customer service, troubleshooting, organizational, and problem-solving skills.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $46,368 - $96,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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