Remote Voip Technical Support Jobs in Reston, VA

Position Overview
We are seeking  an Automation Site Preparation Installation Technician to join our nationwide electronics installation team supporting the Federal Aviation Administration (FAA). This position requires 100% travel supporting FAA facilities throughout the United States, with travel typically aligned to FAA regional project assignments.
The selected candidate will be responsible for the installation, integration, testing, and support of FAA automation, communications, networking, and infrastructure systems at Air Route Traffic Control Centers (ARTCCs), Terminal Radar Approach Control (TRACON) facilities, and Air Traffic Control Towers (ATCTs).
Working alongside FAA Technical Operations, Engineering Services, contractors, and project teams, the successful candidate will help deliver critical infrastructure that supports the National Airspace System (NAS).
While the typical schedule is Monday through Friday, flexibility to work non-standard hours based on project requirements is essential.
The ideal candidate is a hands-on problem solver who thrives in a team environment, enjoys travel, and is committed to delivering high-quality technical solutions. Military veterans, particularly those with Air Traffic Control, communications, or electronics experience, are highly encouraged to apply.
Position Details
Employment Type: Full-Time
Work Schedule: Monday-Friday with flexibility to work non-standard hours
Work Location: Remote; onsite for projects
Salary Range: $38.00 to $45.00 per hour
Responsibilities

• Support site preparation, installation, and integration of FAA automation systems including:
  • En Route Automation Modernization (ERAM)
  • Standard Terminal Automation Replacement System (STARS)
  • Oceanic Display and Planning System (ODPS)
  • Flight Data Input/Output (FDIO) systems
  • Various display systems and processing platforms
• Install, configure, integrate, and test FAA automation, communications, networking, and electronic systems at ARTCC, TRACON, and ATCT facilities.
• Install communications equipment, radios, networking hardware, equipment racks, cable trays, conduit, antennas, grounding systems, fiber optics, and associated infrastructure.
• Perform site preparation activities including cabling, electrical connections, grounding, equipment installation, and system integration.
• •Connect and integrate Telco requirements including Commercial Telco, Field Cable, Fiber Optics, and VOIP communications
• Conduct equipment testing, validation, troubleshooting, and operational readiness activities while documenting results.
• Perform baseline electronic readings, electronics testing procedures, and coordinate frequency outages while generating required documentation to satisfy customer and FAA requirements.
• Read and interpret engineering drawings, schematics, wiring diagrams, and installation packages.
• Follow engineering packages, participate in required field modifications, and attend pre-installation meetings to ensure successful project execution.
• Coordinate installation activities with FAA Technical Operations, Engineering Services, contractors, and project stakeholders.
• Support LAN/WAN networking infrastructure and telecommunications systems, including fiber optics, commercial telecommunications, VOIP, and field cabling.
• Install and support industrial computer systems and electronic networking equipment used in FAA and customer environments.
• Remove legacy equipment and prepare required documentation for equipment disposition and project completion.
• Provide technical guidance and support to installation team members while troubleshooting field issues and adapting to unique on-site challenges.
• Maintain a safe work environment while following all applicable FAA, customer, and company procedures.
• Travel extensively throughout the United States in support of project requirements.

Qualifications
Required

• U.S. Citizenship
• Valid driver's license
• Ability to obtain and maintain a federal background investigation/security clearance
• Ability to independently cover travel expenses prior to reimbursement through the company travel process
• Demonstrated experience installing, integrating, or maintaining electronic communications, networking, or automation systems
• Working knowledge of LAN/WAN networking concepts, Microsoft Windows, and Microsoft Office
• Understanding of Telco and networking equipment including Commercial Telco, RCL, Field Cable, VOIP, and Fiber Optics
• Ability to read and interpret engineering drawings, schematics, and wiring diagrams
• Strong troubleshooting, documentation, and communication skills
• Communicate effectively with team members, management, and stakeholders
• Understand the practical implications of electrical and electronic circuitry

Preferred

• Experience supporting FAA National Airspace System (NAS) equipment or infrastructure
• Experience with FAA automation systems including ERAM, STARS, ODPS, FDIO, or similar platforms
• Military experience, particularly Air Traffic Control, communications, avionics, or electronics
• Experience working in industrial, transportation, aviation, or mission-critical environment

Physical Requirements

• Ability to lift up to 75 pounds and move equipment weighing up to 350 pounds using appropriate material handling equipment
• Ability to climb ladders and work at heights exceeding 60 feet
• Ability to stand, kneel, crouch, bend, and work in confined spaces for extended periods
• Ability to work in varying indoor and outdoor environments and occasionally under time-sensitive conditions
• Must be in good physical condition and able to pass a physical fitness assessment if required

About Martek
Founded in 1996 with nothing more than a desk in an attic, Martek Global Services, Inc. (“Martek”) has grown into a nationwide professional services company with a growing team of more than 100 employees supporting Federal agencies and commercial clients across the United States.
Headquartered in Georgetown, Washington, DC, we provide expertise in facilities management, program management, healthcare, technology, engineering, logistics, security, and professional support services. Our success is built on delivering exceptional service to our customers while fostering a collaborative culture where employees are empowered to grow, innovate, and make a meaningful impact.
Why Martek?
At Martek, we know our success starts with our people. That's why we're committed to providing competitive benefits, meaningful recognition, and programs that support your health, well-being, professional growth, and work-life balance. When you join Martek, you become part of a team where your contributions are valued, your achievements are recognized, and your career can grow.
Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Company-Paid Life Insurance & Long-Term Disability
• Paid Time Off & Holidays
• Employee Assistance Program (EAP)

Employee Experience

• Meaningful employee recognition programs
• Employee recognition and rewards program
• Wellness and charitable giving programs
• Employee referral bonus program

Martek Global Services is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.
As a federal contractor, Martek encourages qualified protected veterans and individuals with disabilities to apply. If you require a reasonable accommodation during the application or hiring process, please contact Human Resources.
Learn more about Martek at www.martekglobal.com
 

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