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Remote Pos Technical Support Jobs in Reston, VA (NOW HIRING)

ATG

Technical Support Analyst

Arlington, VA · On-site +1

Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online ...

New

ABB

VFD Technical Support Specialist

Washington, DC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

Motorola

Technical Service Manager

Washington, DC · On-site +1

$90K - $105K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... Customer Support & Account Management * Develop a trusted advisor relationship with customer ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

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Remote Pos Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote pos technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote pos technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Reston, VA?

The most popular types of Pos Technical Support jobs in Reston, VA are:

What are popular job titles related to Remote Pos Technical Support jobs in Reston, VA?

For Remote Pos Technical Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Reston, VA look for?

The top searched job categories for Remote Pos Technical Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Pos Technical Support jobs?

Cities near Reston, VA with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Technical Support Analyst

ATG

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title:Technical Support Engineer
Location: Fully Remote - D.C. Metro Area
Employment Type: Full-Time
Job Summary
The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler's FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Engineer should be detail-oriented, process-driven, and proactive in responding to and handling different queries.
Key Responsibilities
  • Ability to adhere to FedRAMP compliance requirements/assigned tasks
  • Engage with multiple teams and act as POC for Federal Provisioning needs
  • All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire:
  • Zscaler for Users Essentials (Certification)
  • Zscaler for Users Advanced (Certification)
  • Other - As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)
  • Answering product related queries through Client's Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).
  • Document all Customer communication in Client's Case application
  • Escalate cases to the next Skill Level in a timely manner
  • Constantly work on upgrading tech and product skills.

Qualifications
Required:
  • 5+ Years of Product Support experience, troubleshooting basic product/network issues
  • Must be a U.S. Citizen

Desired:
  • Associate's degree in information technology or related field or equivalent industry certifications

Additional Benefits
  • Performance Bonuses and annual salary reviews
  • Health, dental, and vision insurance
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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