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Remote Pos Technical Support Jobs in Suffolk, VA

Orion ICS LLC

Remote Recruiter

Virginia Beach, VA · On-site +1

... supporting companies that manufacture or distribute electrical, networking, connectivity, automation, power distribution, or industrial infrastructure products. * Experience recruiting for technical ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Suffolk, VA

Remote Pos Technical Support information

See Suffolk, VA salary details

$13

$24

$42

How much do remote pos technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote pos technical support in Suffolk, VA is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Suffolk, VA?

For Remote Pos Technical Support jobs in Suffolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Suffolk, VA look for?

The top searched job categories for Remote Pos Technical Support jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Remote Pos Technical Support jobs?

Cities near Suffolk, VA with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Technical Analyst IV

Engineering Services Network, Inc

Chesapeake, VA

Full-time

Re-posted 19 days ago

Job description

Job Title
Technical Analyst IV
Location
CHESAPEAKE, VA TELEWORK - VA US (Primary)
Job Description
Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations support, and information technology. We are committed to proven, repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.
ESN is currently looking for a Technical Analyst IV.
This position is 100% Remote
ESN is currently looking for a Technical Analyst IV (Software Engineering) to join a highly motived and skilled team, in support of the BA-ISEA program.
Duties:
  • The SME will be part of the Sustainment after installations team that focuses on configuration, testing, and installations of the MFOM and NTCSS software.
  • Providing system administrative server configurations and trouble shooting in test and production environments to include Cloud Services Provide application and environment knowledge to end users Participate and assist with MFOM and NTCSS software installations.
  • Providing input and technical feedback with documentation for LOGIT applications.
  • Providing training design, support, and implementation for LOGIT applications (external and internal).
  • Performs other duties and works schedules as assigned by management, which may include changes to duties, responsibilities, or work hours as required to meet contractual obligations, mission requirements, or the needs of the organization.
  • Work Schedule: Monday through Friday with Core Hours 0900 - 1500.

Experience:
  • Ten (10) years of experience in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking with an emphasis in Verification and Validation activities. This includes examining the correctness (the product being evaluated satisfies all system specification requirements), completeness (signifies all required functions are implemented and all necessary products are developed to fully support the program lifecycle), reliability (indicates the final product can be expected to perform its intended function without error or failure), and maintainability (requires that the developed program products be designed to facilitate and simplify lifecycle maintenance and modifications), of products at each step in the development process.
  • Specific experience with DoN C4ISR, maintenance, logistics, or business systems preferred but will consider other relevant industry experience supporting complex solutions as approved by the COR.
  • Experience and knowledge executing Agile software methodology and principles.

Education:
  • BS degree in Engineering, Physics, Physical Sciences, Computer Science, Information Security, Mathematics, Management Information Systems, or Business.
  • Technical Training in software maintenance and sustainment supporting DoN maintenance, logistics, and business systems.

Clearance: Secret
Job Requirements
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