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Remote Pos Technical Support Jobs in Reston, VA (NOW HIRING)

FrontStream

Be Seen First

Technical Account Manager (REMOTE)

Reston, VA · Remote

$68K - $72K/yr

The Role: Technical Account Manager Every year, FrontStream's workplace giving clients run ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

ManTech International

Remote Support Technician

Mclean, VA · On-site

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience resolving technical problems and answering queries via telephone or self-service ...

ProSidian Consulting, LLC

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... Competencies Required Technical judgment; independence and objectivity; analytical rigor; attention ...

ProSidian Consulting

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... Competencies Required * Technical judgment; independence and objectivity; analytical rigor ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Reston, VA

Remote Pos Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote pos technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote pos technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Reston, VA?

The most popular types of Pos Technical Support jobs in Reston, VA are:

What are popular job titles related to Remote Pos Technical Support jobs in Reston, VA?

For Remote Pos Technical Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Reston, VA look for?

The top searched job categories for Remote Pos Technical Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Pos Technical Support jobs?

Cities near Reston, VA with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Help Desk Tier I Specialist - Remote after 8 weeks of training

Reston Consulting Group Inc

Silver Spring, MD • On-site, Remote

$18 - $20/hr

Full-time

Posted 16 days ago

Job description

Location: Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 Weeks Onsite Training Required
Hourly Rate: $18.00 - $20.00 per hour
Operating Hours: Monday � Friday, 7:30 AM � 8:00 PM (assigned 8-hour shift within operating hours)
Clearance Requirement: U.S. Citizenship Required | Public Trust Eligible
Who We Are
RCG, Inc. is a growing federal contracting company proudly Certified� as a Great Place to Work�. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.
The Opportunity
RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.
Due to the secure nature of this government agency, candidates must be U.S. citizens and eligible to obtain a Public Trust clearance. Please note that employment is contingent upon successful completion of a government background investigation, which may take several weeks.
What You'll Do
  • Manage Active Directory user and computer accounts
  • Process user account requests and forms
  • Support BitLocker, McAfee encryption policies, and endpoint security requirements
  • Install, configure, troubleshoot, and deploy hardware and software
  • Provide desk-side and remote technical support to end users
  • Support conference room and multimedia technologies
  • Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
  • Provide technical support via phone, email, chat, and remote support tools
  • Utilize BeyondTrust Remote Support software to assist users remotely
  • Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
  • Assist users with software installations and peripheral configurations
  • Identify and implement process improvements
  • Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
  • Support special events, meetings, conferences, and IT asset inventories
  • Create, update, and manage incidents and service requests in ServiceNow
  • Develop and maintain user-facing and internal knowledge base articles
  • Maintain inventory of IT equipment and supplies
  • Escort IT vendors onsite as required
  • Provide Commercial Off-The-Shelf (COTS) application support
  • Assist with desktop operating system updates and security compliance
  • Prepare and provision new computers and mobile devices
  • Configure and support DoD Common Access Cards (CAC)
  • Configure Cisco VPN user accounts and endpoint clients
  • Support onboarding and offboarding activities
  • Create and distribute meeting invitations using Google Meet and Webex
  • Provide VIP-level support and priority issue resolution
  • Participate in team meetings and knowledge-sharing activities

What We're Looking For
Required Qualifications
  • U.S. Citizenship
  • Eligibility to obtain and maintain a Public Trust clearance
  • Minimum of 1 year of IT support experience
  • Strong customer service and technical support background
  • Ability to troubleshoot desktop, network, and basic server-related issues
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Ability to work effectively both independently and as part of a team

Remote Work Requirements
  • Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
  • Ability to remain focused, responsive, and productive while working independently with minimal supervision.
  • Must maintain a professional home office environment with reliable internet access.

Technical Experience
  • Active Directory Users and Computers
  • Microsoft Windows operating systems
  • MacOS operating systems
  • Dell desktop and laptop hardware
  • Microsoft Office Suite
  • Adobe Acrobat and Adobe Creative products
  • Google Workspace (Docs, Sheets, Slides, Google Voice)
  • ServiceNow ticketing system
  • Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Basic networking concepts and troubleshooting
  • Audio/Visual technologies, including:
    • Wired and wireless microphone systems
    • Speakers and amplifiers
    • Digital mixers
    • Dante audio protocol
    • Crestron and AMX AV control systems

Preferred Qualifications
  • Associate or bachelor's degree in information technology or a related field
  • Experience supporting federal government environments
  • Experience with Public Trust or other government security requirements

Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Why Join RCG?
  • Work for a company proudly Certified� as a Great Place to Work�
  • Support meaningful federal government missions that make an impact
  • Collaborate with talented and dedicated IT professionals
  • Gain hands-on experience with a diverse range of technologies and tools
  • Enjoy opportunities for professional growth and career advancement
  • Be part of a culture that values teamwork, innovation, and excellence

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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