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Remote Pos Technical Support Jobs in Reston, VA (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

ProSidian Consulting

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... Competencies Required * Technical judgment; independence and objectivity; analytical rigor ...

YO AI Labs

AI Consulting Expert - Remote

Washington, DC · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Technical & Report Writing * Business Communication * Content Review & Editing * Data ...

Posted today

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Showing results 21-40

All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Reston, VA

Remote Pos Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote pos technical support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote pos technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Reston, VA? The most popular types of Pos Technical Support jobs in Reston, VA are:
What are popular job titles related to Remote Pos Technical Support jobs in Reston, VA? For Remote Pos Technical Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Reston, VA look for? The top searched job categories for Remote Pos Technical Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Pos Technical Support jobs? Cities near Reston, VA with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Jr. Azure Technician

Paragone Solutions, Inc.

Mclean, VA • Remote

$22 - $30.25/hr

Part-time

Re-posted 17 days ago

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to provide first-line technical support for customers who experience computer hardware and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements. 
Note, this position will begin as a part time role. 
Responsibilities
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
  • Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
  • Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
  • Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
  • Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
  • Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
  • Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
  • Monitor system performance and proactively identify and address potential issues before they impact operations.
  • Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
  • Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.
Experience
  • Minimum of three (3) years of computer support experience.
  • Hands on experience with Government Community Cloud High (GCC High).
  • High School Diploma or GED.
  • CompTIA A+ certification is preferred.
  • Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems and peripheral devices.
  • Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
  • Strong background in software troubleshooting and issue resolution.
  • Solid understanding of computer networking and IT support practices.
  • Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
  • Proven technical support skills with a focus on end-user satisfaction.
  • Previous help desk or technical support experience preferred.
  • Excellent ability to communicate complex technical concepts to non-technical users.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
SecureITSM, a division of Paragone Solutions, Inc., is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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