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Remote Voip Technical Support Jobs in Reston, VA

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Provide advanced technical support for internal GovCon systems and designated external customers

CEXEC, Inc.

Systems Engineer

Washington, DC · Remote

$140K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The selected candidate will provide technical expertise in Air Traffic Control (ATC) voice ... Key Responsibilities:Support FAA migration and upgrade initiatives related to VoIP and ...

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Provide advanced technical support for internal GovCon systems and designated external customers

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience resolving technical problems and answering queries via telephone or self-service ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Maximus

Telecommunications Lead

VA · On-site +1

$44K - $57K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... maintain technical documentation, SOPs, and knowledge base materials to support operations ... VoIP, VTC, unified communications systems). - Proven experience performing advanced (Tier 3) ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Reston, VA

Remote Voip Technical Support information

See Reston, VA salary details

$15

$27

$46

How much do remote voip technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote voip technical support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What job categories do people searching Remote Voip Technical Support jobs in Reston, VA look for?

The top searched job categories for Remote Voip Technical Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Voip Technical Support jobs?

Cities near Reston, VA with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

CISCO Senior Network and Communications Infrastructure Architect

Magnus Management Group LLC

Washington, DC • Remote

Full-time

Re-posted 15 days ago

Job description

Employer: Magnus Management Group
Client: Federal Agency 
Position Type:  Full time
 
Qualification:  
  • Bachelor's degree in computer engineering, computer science, or information technology 
  • 7 to 10 years of experience working in the Sr. Networking and Communications Infrastructure field.  
Certifications: 
CISCO Certified Internetwork Expert (CCIE) Enterprise Infrastructure,  
CCIE Enterprise Wireless, and  
CISCO Certified Design Professional (CCDP) required. 
 
Role Description: 
Senior network and communications infrastructure architects oversee the workflow involved in maintaining the enterprise network to include CI-1 Network, CI-2 backbone infrastructure, WLAN, and CI-1 cloud networks. They are responsible for designing and implementing the CI’s network wired and wireless infrastructure, resolving advanced support issues, and managing the network and communications infrastructure architect staff. In addition, they shall be maintaining and securing the systems that support the CI's voice, data, and video communications which often span both technical and strategic responsibilities to include but not limited to the following: 
1. Network Design & Implementation 
• Design and deploy LAN, WAN, WLAN, and cloud-based network Infrastructure. 
• Evaluate and recommend hardware and software solutions. 
• Plan and implement network upgrades and expansions. 
2. Infrastructure Maintenance & Support 
• Monitor network performance and availability. 
• Troubleshoot and resolve connectivity issues across multiple sites. 
• Maintain and update network documentation, diagrams, and configurations. 
3. Communications Systems Management 
• Support and manage VoIP systems, video conferencing platforms, and unified communications tools. 
• Ensure reliable and secure communication channels across the CI. 
4. Security & Compliance 
• Implement and maintain network security measures (e.g., firewalls, VPNs, access controls). 
• Ensure compliance with organizational and regulatory security standards. 
• Collaborate with cybersecurity teams to mitigate risks and respond to incidents. 
5. Collaboration & Coordination 
• Work closely with internal teams, vendors, and contractors on infrastructure projects. 
• Coordinate with field personnel and remote sites for deployments and troubleshooting. 
• Serve as a liaison between technical teams and non-technical stakeholders. 
6. Documentation & Reporting 
• Develop and maintain technical documentation, SOPs, and network diagrams. 
• Generate reports on network performance, outages, and capacity planning. 
7. Project Management 
• Lead or support infrastructure-related projects, including site build-outs, migrations, and decommissioning. 
• Track project milestones, timelines, and deliverables.

This is a remote position.