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Technical Support Manager Jobs in Reston, VA (NOW HIRING)

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member, you will play a crucial role in providing top-notch Account Management Services ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

Lancesoft

Technical Support Engineer

Herndon, VA · On-site

$40 - $45/hr

Specialist, Tech Support Engineer Location: Herndon, VA (Onsite) Duration: 12+ Months (Temp to Perm ... management skills. • Strong analytical and problem-solving skills. • A results-oriented ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

This role provides in-depth technical support for hardware, software, networking, and account ... Manage deployment and tracking of loaner devices and other hardware assets. * Maintain inventory ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reston, VA

Technical Support Manager information

See Reston, VA salary details

$30.7K

$89.4K

$153.5K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Reston, VA is $89,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $108,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Reston, VA? The most popular types of Technical Support jobs in Reston, VA are:
What job categories do people searching Technical Support Manager jobs in Reston, VA look for? The top searched job categories for Technical Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Manager jobs? Cities near Reston, VA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $89,380 per year, or $43 per hour.

PC Technical Support

Interstate Moving | Relocation | Logistics

Springfield, VA • On-site

$39K - $49K/yr

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Interstate Moving | Relocation | Logistics is seeking a PC Technical Support professional to ensure the smooth operation and maintenance of computer systems. The role involves providing technical assistance to end-users, diagnosing problems, and implementing solutions to enhance user productivity.
Responsibilities:
• Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network problems on desktops, laptops, and peripheral devices.
• Install, configure, and upgrade computer systems and software applications according to organizational standards.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with IT team members to escalate complex issues and contribute to continuous improvement of support processes.
• Provide guidance and training to users on system functionalities, security protocols, and best practices.
• Perform routine maintenance tasks such as system updates, backups, and virus scans to ensure system integrity.
Qualifications:
Required:
• High school diploma or equivalent; Associate degree or higher in Information Technology or related field preferred.
• Proven experience in PC technical support or a similar role.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with common software applications such as Microsoft Office Suite.
• Basic knowledge of networking concepts including TCP/IP, DNS, and VPN.
• Excellent problem-solving and communication skills.
Preferred:
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
• Experience supporting remote users and using remote desktop tools.
• Knowledge of Active Directory and group policy management.
• Familiarity with ticketing systems like ServiceNow or Jira.
• Experience with hardware repair and replacement.
Company:
Interstate Moving | Relocation | Logistics is a transportation company that offers global transportation services. Founded in 1943, the company is headquartered in Springfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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