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Technical Support Manager Jobs in Reston, VA (NOW HIRING)

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member, you will play a crucial role in providing top-notch Account Management Services ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ...

ECS

Technical Support Lead

Washington, DC · On-site

Support: * Integration with authoritative data sources, object management systems, Government ... Technical readiness for fielding activities, including connectivity, network and enclave access ...

New

ABB

VFD Technical Support Specialist

Washington, DC · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reston, VA

Technical Support Manager information

See Reston, VA salary details

$30.7K

$89.5K

$153.7K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Reston, VA is $89,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $108,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Reston, VA?

The most popular types of Technical Support jobs in Reston, VA are:

What job categories do people searching Technical Support Manager jobs in Reston, VA look for?

The top searched job categories for Technical Support Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Technical Support Manager jobs?

Cities near Reston, VA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $89,380 per year, or $43 per hour.

Technical Support Specialist

DANE LLC

Chantilly, VA • On-site

$62K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources


Description

At DANE, our low turnover rate speaks volumes—our people stay because they’re seen, supported, and truly valued. We believe that when our team thrives, so does our mission. That’s why we offer generous paid time off starting on day one, a comprehensive benefits package, and continuous learning opportunities to help you grow both personally and professionally.
As a valued member, you will play a crucial role in providing top-notch Account Management Services for the Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level.
Details:

Location: Washington, DC - Onsite
Job Type: Full Time
Education: Associate's Degree or Equivalent Experience
Experience: Minimum 1 - 3 years of relevant experience
Clearance: Must hold Active DoD Secret Clearance or higher
Responsibilities:

  • Performs systems administrative and operational duties on computer systems
  • Perform account management duties in Active Directory
  • Welcome and greet customers when handling front desk operations
  • Analyze, evaluate, test, and repair basic hardware problems
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems.
  • Acts as a technical resource for user queries
  • Contribute to developing and implementing improvements in the account management processes.
  • Working to achieve SLA's when resolving customer issues
  • Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
  • Provide troubleshooting, diagnosis, and repair for laptop and mobile devices
Requirements

  • Strong customer service and communication skills (both written and verbal)
  • Excellent interpersonal skills, especially the ability to listen and understand what is being described
  • Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
  • Experience providing Tiers 1 and 2 technical support for hardware and software.
  • Excellent attention to detail.
  • Strong working knowledge of computer terms.
  • Customer service operations experience.
  • 1-3 years of related experience
  • One or more industry standard certifications- A+, Security+, Network+; etc. preferred
  • Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
  • Experience providing Tech support to the Department of State IT Mart locations is a plus.
Physical Requirements:

· Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc.
DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.