ZipRecruiter

Log In

1

Technical Support Associate Jobs in Virginia (NOW HIRING)

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer ... Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

They are seeking a motivated Technical Support Technician to provide day-to-day technical ... Associate's degree in Information Technology or a related field (or equivalent experience) • US ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Virginia

Technical Support Associate information

See Virginia salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical support associate in Virginia is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Virginia? The most popular types of Technical Support jobs in Virginia are:
What are popular job titles related to Technical Support Associate jobs in Virginia? For Technical Support Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Virginia look for? The top searched job categories for Technical Support Associate jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Associate jobs? Cities in Virginia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,922 per year, or $24.5 per hour.
Associate Systems Engineer/Technical Specialist

Associate Systems Engineer/Technical Specialist

VTG

Hampton, VA • On-site

$67K - $149K/yr

Full-time

Posted 6 days ago

Job description

Overview
VTG is seeking Associate Systems Engineers/Technical Specialists in Hampton Roads, VA. The Associate Systems Engineers/Technical Specialists will support technical manual updates, courseware formatting, software change tracking, and documentation management functions on the AN/SQQ-89(V) USW Systems Lifecycle Support program.
What will you do?
  • Execute technical manual updates and TOR documentation for AN/SQQ-89 ACB software releases
  • Perform courseware formatting and quality assurance for approximately 800 firmware/software update packages annually
  • Support TMDER response preparation and data module updates in S1000D/AIM environment
  • Assist with MOODLE/LMS content uploads and courseware version control
  • Maintain deliverable status tracking and data call preparation under senior engineer direction
  • Support iPDM document review and configuration change package assembly
  • Assist in training scenario and exercise package development
  • Provide quality review for technical data packages and courseware deliverables

Do you have what it takes?
  • Must have and maintain a DoD SECRET clearance
  • 0 to 5 years of technical writing, systems support, or Navy combat system experience
  • Bachelor's degree in computer science, information technology, engineering, or related field preferred
  • Familiarity with Navy technical documentation or S1000D data modules a plus
  • Strong written communication and document production skills required
  • Navy veteran with electronics technician, sonar technician (STG), or IT rating experience a plus

*Position contingent upon contract award*
VTG's estimated starting pay range is $67,000-$149,000 which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.

Apply