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Technical Support Associate Jobs in Virginia (NOW HIRING)

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate ... Experience working in a corporate technical help desk environment * Proficient at solving problems ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$22/hr

Technical Support Technician Location: Sterling, VA Duration: 6 months, possible extensions ... Associate's degree in Information Technology or a related field (or equivalent experience) Nice to ...

UVIMCO

Technology Support Specialist

Charlottesville, VA · On-site

Serve as the primary contact for technical support, promptly resolving hardware, software, network ... Associate degree or higher in Information Technology, Computer Science, or related field preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Virginia

Technical Support Associate information

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$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support associate in Virginia is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Virginia? The most popular types of Technical Support jobs in Virginia are:
What are popular job titles related to Technical Support Associate jobs in Virginia? For Technical Support Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Virginia look for? The top searched job categories for Technical Support Associate jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Associate jobs? Cities in Virginia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Virginia as of June 2026, with employment types broken down into 79% Full Time, 4% Part Time, and 17% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,922 per year, or $24.5 per hour.
Software Technical Support Engineer

Software Technical Support Engineer

IPConfigure

Norfolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Salary:

Company Description

Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.

Job Title: Software Technical Support Engineer

Department: Support

Position:Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties/Responsibilities

  • Communicate technically complex information with IPConfigures customers via telephone, written correspondence, and electronic services.
  • Analyze customers problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
  • Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
  • Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
  • Identify and report both software bugs and customer suggestions.


Additional Responsibilities

  • Build servers that customers have ordered and install required software.
  • Cycle new cameras through the lab for testing.
  • Install network switches and run cables.
  • Visit customer sites and troubleshoot issues if remote access is not available.
  • Limited travel may be required to support company events.

Required Skills/Abilities

  • Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
  • Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
  • Networking background.
  • Experience with LinuxORWindows system administration.
  • Ability to build and troubleshoot servers.
  • Customer support experience with over the phone and face to face communication.
  • Debugging, troubleshooting skills are required.
  • Strong problem solving skills are essential.
  • Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
  • Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.
  • Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
  • All associates will perform duties as requested by management.


Education

  • Minimum of two-year degree in IT, CS, EE, or equivalent.


Bonus Experience

  • Helpdesk experience.
  • Cloud or hosted infrastructure experience.
  • Ability to write scripts for automation.
  • Experience with RESTful Web APIs.

Benefits

  • Industry competitive salaries based on experience.
  • Generous PTO and Work From Home Policy.
  • Health, Vision, Dental, and Life insurance policies.
  • Flexible Spending Account and Health Saving Account.
  • 401K with company match.

IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.