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Saas Support Jobs (NOW HIRING)

Assa Abloy

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.50 - $23.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18.75 - $25.25/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. * Proficiency with Zendesk (or a similar CRM) is required. You must be ...

Ripple

Manager, Client Support

Chicago, IL · On-site

$132K - $165K/yr

We seek a Manager, Client Support who shares our commitment to excellence ... You'll play a key part in delivering flawless service with innovative SaaS treasury and risk ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Real SaaS support experience, not BPO, not scripted, not call center * Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

TRM

Security Support Specialist

Los Angeles, CA · On-site

$105K - $115K/yr

Provide reliable identity, access, and SaaS support - Serve as a primary point of contact for access requests, account troubleshooting, and sign‑in issues across our identity platform(s ...

Relocity

Product Support Specialist

Experience supporting SaaS products or software platforms * Experience working with mobile and web applications * Experience creating Knowledge Base articles, support documentation, or user guides

PublicInput

Customer Support Manager

Raleigh, NC

Customer Support ManagerAbout PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

Third Bridge

Client Support Engineer

New York, NY

Experience with enterprise SaaS platforms or API-based products is a strong advantage. You won't be expected to write code, but you should be able to investigate an issue methodically, read a log ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms. * Hands-on experience with ticketing and escalation workflows using tools ...

Third Bridge

Client Support Engineer

New York, NY · On-site

Experience with enterprise SaaS platforms or API-based products is a strong advantage. You won't be expected to write code, but you should be able to investigate an issue methodically, read a log ...

JMH Companies

Junior Product Manager

New Orleans, LA · On-site

This role provides execution support across product streams and engineering pods, helping the platform evolve into a scalable, SaaS-compliant solution serving Institutions, Campuses, Municipal, etc ...

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Saas Support information

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How much do saas support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A SaaS support role can potentially earn $2,000 a week if it involves high-paying contracts, specialized skills, or freelance opportunities. Achieving this income may require working multiple clients, developing expertise in customer support tools, and maintaining a flexible schedule. Building a strong reputation and gaining certifications can also help increase earning potential in remote SaaS support positions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What is a SaaS-based job?

A SaaS Support job involves assisting customers with cloud-based software applications delivered as a service. It typically requires knowledge of the SaaS platform, troubleshooting skills, and communication abilities to help users resolve technical issues remotely.

What is a SaaS support?

SaaS support involves assisting customers with cloud-based software applications, helping troubleshoot issues, providing guidance on features, and ensuring smooth operation. Support specialists often use ticketing systems and may need technical knowledge of the SaaS platform to resolve user problems efficiently.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

Is SaaS being replaced by AI?

SaaS support roles involve assisting users of cloud-based software, and while AI tools are increasingly used to automate routine tasks, they do not fully replace the need for human support specialists. Support professionals may need to adapt by developing skills in AI and automation to enhance service delivery. AI can augment SaaS support but is unlikely to eliminate the role entirely in the near future.
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

BTS Customer Support Specialist

Assa Abloy

Phoenix, AZ • On-site

$17.50 - $23.50/hr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Are you someone who enjoys solving problems, learning new software, and helping people succeed? Do you thrive in an environment where every day brings something different? ASSA ABLOY is looking for a Customer Care Specialist who combines strong communication skills, curiosity, accountability, and technical aptitude to support customers using our software solutions.
This role is ideal for someone who enjoys troubleshooting, training, and guiding customers through software workflows; not just fixing technical issues. Former teachers, trainers, software support specialists, implementation coordinators, and customer success professionals often excel in this environment because they are adaptable, detail-oriented, patient communicators, and lifelong learners.
This is not a high-volume call center role. You will work closely with customers, teammates, and internal departments to resolve issues, explain software functionality, document solutions, and continuously expand your knowledge. We provide structured onboarding, ongoing training, and access to a robust internal knowledge base to help you succeed.
Our software environment includes both modern cloud-based SaaS applications and legacy on-premise systems. While some troubleshooting may involve Windows environments, networking, or client/server concepts, success in this role depends more heavily on critical thinking, communication, organization, and the ability to learn and follow documented processes consistently.
This position is based on-site in Phoenix, AZ reporting to the Manager, Customer Support and Training.
What will you be doing
  • Provide remote customer support and training on software to end users, business partners, and internal teams
  • Support customers via phone, email, CRM/ticketing systems, and remote sessions
  • Troubleshoot software issues by following documented procedures and workflows
  • Clearly document troubleshooting steps, resolutions, and customer communication within the ticketing system
  • Research issues using internal knowledge bases, documentation, and collaboration tools before escalating
  • Escalate issues appropriately with complete summaries, relevant context, and steps already taken
  • Guide customers through software features, workflows, and best practices in a clear and professional manner
  • Assist with onboarding and training customers on new software functionality
  • Identify recurring issues and contribute improvements to internal documentation and knowledge articles
  • Collaborate effectively with Customer Care, Development, Training, and Sales teams
  • Assist with basic technical troubleshooting involving Windows environments, connectivity, client/server applications, and cloud-based systems
  • Participate in continuous learning and stay current on software updates, workflows, and industry knowledge

What Makes Someone Successful in This Role
  • Strong attention to detail and ability to follow documented procedures consistently
  • Ability to learn new software systems quickly and adapt to changing processes
  • Excellent listening, communication, and customer service skills
  • Strong ownership mentality and follow-through
  • Ability to organize, prioritize, and manage multiple support tickets effectively
  • Comfortable asking questions, seeking clarification, and collaborating with teammates
  • Ability to explain technical concepts to non-technical users
  • Strong written communication and documentation skills
  • Curious, coachable, and committed to continuous improvement

What are we looking for
  • Experience supporting software users, customers, students, or internal teams
  • Strong written and verbal communication skills
  • Experience working with CRM, help desk, or ticketing systems
  • Ability to learn technical workflows and follow established procedures accurately
  • Strong organizational and time management skills

Preferred Skills:
  • Experience in customer support, SaaS support, training, education, implementation, or technical support roles
  • Experience creating documentation, training materials, or knowledge base articles
  • Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.)
  • Basic understanding of networking, VPN connectivity, Windows permissions, or client/server environments
  • SQL or database experience is a plus, but not required
  • Experience supporting ERP, construction, manufacturing, or specialty industry software is helpful

What we offer
We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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