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Saas Support Jobs (NOW HIRING)

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Real SaaS support experience, not BPO, not scripted, not call center * Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms. * Hands-on experience with ticketing and escalation workflows using tools ...

Relocity

Product Support Specialist

Experience supporting SaaS products or software platforms * Experience working with mobile and web applications * Experience creating Knowledge Base articles, support documentation, or user guides

Docebo

Premium Support Advisor

Athens, GA · On-site

Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to streamline workflows and deliver rapid solutions. * Collaborative Team Player: Bring a self-starter ...

HungerRush

Manager, Support Operations

Houston, TX · On-site

Background in restaurant technology, POS, or SaaS support environments Key Performance Indicators * Service level and staffing forecast accuracy * QA score trend and calibration consistency * AI ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms. * Hands-on experience with ticketing and escalation workflows using tools ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms. * Hands-on experience with ticketing and escalation workflows using tools ...

Docebo

Premium Support Advisor

Athens, GA · On-site

Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to streamline workflows and deliver rapid solutions. * Collaborative Team Player: Bring a self-starter ...

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

Background in restaurant technology, POS, or SaaS support environments Key Performance Indicators * Service level and staffing forecast accuracy * QA score trend and calibration consistency * AI ...

TWST Events

Be Seen First

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

Education and Experience What you'll need: * 1-3 years of experience in a customer-facing support or service role (SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Saas Support information

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How much do saas support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

More about Saas Support jobs
What cities are hiring for Saas Support jobs? Cities with the most Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Saas Support jobs? States with the most job openings for Saas Support jobs include:
What job categories do people searching Saas Support jobs look for? The top searched job categories for Saas Support jobs are:
Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer Support Representative

Granicus

Saint Paul, MN • On-site

$16.25 - $22/hr

Full-time

Re-posted 28 days ago

Job description

Company Description

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.

As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.



Job Description

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773

What you get to do:

  • Spend time with great customers helping them realize their goals utilizing our products and services
  • Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
  • Be an expert in GovDelivery product knowledge.
  • Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
  • Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
  • Contribute to 24/7/365 on-call support
  • Be part of a fast-growing, positive company that contributes to helping more people live better lives


Qualifications

Skills & Requirements

You have:

  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
  • The ability to communicate clearly and concisely
  • The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document      issues for further escalation
  • The ability to be organized, professional and (hopefully) quick-witted
  • A passion for social media or web-based software
  • A true appreciate for easy to use, intuitive software

 Bonus experience!

  • HTML, CSS, Photoshop
  • Software as a Service (SaaS) support
  • Digital communications
  • Jira or another software engineering workflow application
  • Digital Design

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773




Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply