ZipRecruiter

Log In

1

Saas Support Jobs (NOW HIRING)

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Real SaaS support experience, not BPO, not scripted, not call center * Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most ...

Associa

Accounting Solutions Lead

Richardson, TX · On-site

We are seeking an energetic, client-focused Accounting Solutions Support Lead to join our SaaS organization, supporting 2-4 brands. This role blends technical accounting expertise, client engagement ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

PublicInput

Customer Support Manager

Raleigh, NC

Customer Support ManagerAbout PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

Accela

Software Support Engineer (Backline)

$75K - $80K/yr

REQUIRED QUALIFICATIONS * 4-7 years of SaaS product support or software engineering experience. * Advanced SQL and relational database knowledge. * Strong understanding of web application ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18.75 - $25.25/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. * Proficiency with Zendesk (or a similar CRM) is required. You must be ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Ripple

Manager, Client Support

Chicago, IL · On-site

$132K - $165K/yr

We seek a Manager, Client Support who shares our commitment to excellence ... You'll play a key part in delivering flawless service with innovative SaaS treasury and risk ...

Assa Abloy

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.50 - $23.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

next page

Showing results 1-20

All JobsSaas Support Jobs

Saas Support information

See salary details

$11

$18

$26

How much do saas support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

More about Saas Support jobs
What cities are hiring for Saas Support jobs? Cities with the most Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Saas Support jobs? States with the most job openings for Saas Support jobs include:
What job categories do people searching Saas Support jobs look for? The top searched job categories for Saas Support jobs are:
Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 77% Part Time, and 17% Contract. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Helpdesk Administrator

Helpdesk Administrator

Prestige Employee Administrators

Redding, CA • On-site

$65/hr

Full-time

Posted 15 days ago

Job description

Position Description
We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.
You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Reding, CA including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services. Some local travel may be required for satellite offices or corporate events. Standard job hours are M-F (8:30AM to 4:30PM), with flexibility as business demands.
Roles and Responsibilities
  • Helpdesk Ownership
  • Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.
  • Record, document, and escalate support tickets as needed.
  • Cloud & SaaS Support
  • Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).
  • Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).
  • Assist with SaaS application provisioning and license management.
  • IT Asset & Endpoint Management
  • Catalog and manage IT assets through their lifecycle.
  • Configure, deploy, and support Windows 11 devices and user peripherals.
  • Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).
  • Infrastructure & Security
  • Support network and server operations under guidance of the Infrastructure Manager.
  • Assist with VoIP, DNS, DHCP, and VPN troubleshooting.
  • Apply and promote cybersecurity best practices across endpoints and accounts.
  • Onsite Responsibilities
  • Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).
  • Provide hands-on support for events, conference room tech, and branch offices.
  • Continuous Improvement
  • Document and maintain SOPs for troubleshooting and escalation.
  • Recommend process improvements for efficiency and service quality.
  • Participate in a rotating on-call schedule.

Education and Experience Qualifications
  • Bachelor's degree or equivalent experience in a related field.
  • 4+ years of hands-on IT support experience.
  • Experience supporting cloud/SaaS environments (Office 365, Azure, or similar).
  • Knowledge of a Professional Employer Organization (PEO) environment a plus.

Salary range based on experience is $65 - 75K

Apply