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Saas Support Jobs (NOW HIRING)

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Customer Support Manager About PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

Stem, Inc.

Tier 2 Support Specialist

Broomfield, CO · On-site

Experience with or knowledge of technical products or SaaS support * Familiarity with electrical wiring or mechanical experience * Basic IT experience (desktop support, phone, or email support) Work ...

Propelus

Customer Support Specialist

$18.50 - $24.75/hr

This is a high-volume, remote role designed for "power users" who thrive in a fast-paced SaaS environment. You will serve as the human connection in an AI-augmented support workflow, providing ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles. * Minimum 2+ years of experience using ticketing platforms such as Zendesk ...

Assa Abloy

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.50 - $23.50/hr

Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...

Zinier

Customer Support Associate

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Bachelor's degree or equivalent work experience in a technical or customer-facing role. * 1+ years of experience in technical support, SaaS support, or a related field. * Strong troubleshooting and ...

Relocity

Product Support Specialist

Experience supporting SaaS products or software platforms * Experience working with mobile and web applications * Experience creating Knowledge Base articles, support documentation, or user guides

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18 - $22/hr

This is a high-volume, remote role designed for "power users" who thrive in a fast-paced SaaS environment. You will serve as the human connection in an AI-augmented support workflow, providing ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18.75 - $25.25/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically within the SaaS industry. * Proficiency with Zendesk (or a similar CRM) is required. You must be ...

Ripple

Manager, Client Support

Chicago, IL · On-site

$132K - $165K/yr

We seek a Manager, Client Support who shares our commitment to excellence ... You'll play a key part in delivering flawless service with innovative SaaS treasury and risk ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Clearwater Analytics

Client Support Analyst

Chicago, IL · On-site

$54K - $70K/yr

Prior experience in finance, accounting, or a SaaS support role is a plus. * Strong computer skills, including proficiency in Microsoft Office. * Excellent attention to detail and documentation ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Real SaaS support experience, not BPO, not scripted, not call center * Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most ...

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Saas Support information

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$11

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$26

How much do saas support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A SaaS support role can potentially earn $2,000 a week if it involves high-paying contracts, specialized skills, or freelance opportunities. Achieving this income may require working multiple clients, developing expertise in customer support tools, and maintaining a flexible schedule. Building a strong reputation and gaining certifications can also help increase earning potential in remote SaaS support positions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What is a SaaS-based job?

A SaaS Support job involves assisting customers with cloud-based software applications delivered as a service. It typically requires knowledge of the SaaS platform, troubleshooting skills, and communication abilities to help users resolve technical issues remotely.

What is a SaaS support?

SaaS support involves assisting customers with cloud-based software applications, helping troubleshoot issues, providing guidance on features, and ensuring smooth operation. Support specialists often use ticketing systems and may need technical knowledge of the SaaS platform to resolve user problems efficiently.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

Is SaaS being replaced by AI?

SaaS support roles involve assisting users of cloud-based software, and while AI tools are increasingly used to automate routine tasks, they do not fully replace the need for human support specialists. Support professionals may need to adapt by developing skills in AI and automation to enhance service delivery. AI can augment SaaS support but is unlikely to eliminate the role entirely in the near future.
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Helpdesk Administrator

Helpdesk Administrator

Prestige Employee Administrators

Redding, CA • On-site

Full-time

Posted 8 days ago

Job description

Position Description 

We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments. 

You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Reding, CA including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services. Some local travel may be required for satellite offices or corporate events. Standard job hours are M–F (8:30AM to 4:30PM), with flexibility as business demands. 

Roles and Responsibilities 

  • Helpdesk Ownership 

  • Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person. 

  • Record, document, and escalate support tickets as needed. 

  • Cloud & SaaS Support 

  • Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint). 

  • Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA). 

  • Assist with SaaS application provisioning and license management. 

  • IT Asset & Endpoint Management 

  • Catalog and manage IT assets through their lifecycle. 

  • Configure, deploy, and support Windows 11 devices and user peripherals. 

  • Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar). 

  • Infrastructure & Security 

  • Support network and server operations under guidance of the Infrastructure Manager. 

  • Assist with VoIP, DNS, DHCP, and VPN troubleshooting. 

  • Apply and promote cybersecurity best practices across endpoints and accounts. 

  • Onsite Responsibilities 

  • Set up workstations, move and install office equipment (must be able to lift up to 30 lbs). 

  • Provide hands-on support for events, conference room tech, and branch offices. 

  • Continuous Improvement 

  • Document and maintain SOPs for troubleshooting and escalation. 

  • Recommend process improvements for efficiency and service quality. 

  • Participate in a rotating on-call schedule. 

Education and Experience Qualifications 

  • Bachelor’s degree or equivalent experience in a related field. 

  • 4+ years of hands-on IT support experience. 

  • Experience supporting cloud/SaaS environments (Office 365, Azure, or similar). 

  • Knowledge of a Professional Employer Organization (PEO) environment a plus. 

Salary range based on experience is $60 - 65K

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