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Full Time Saas Support Jobs (NOW HIRING)

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...

Enlyft

Account Executive

Kirkland, WA · On-site

Hybrid - Seattle Area Strongly Preferred Full-Time | SaaS | Enterprise Sales | AI / Data Tech What ... Flexibility and support:Hybrid-first culture with a bias for West Coast hours and high autonomy

Enlyft

Account Executive

Kirkland, WA · On-site

Hybrid - Seattle Area Strongly Preferred Full-Time | SaaS | Enterprise Sales | AI / Data Tech What ... Flexibility and support: Hybrid-first culture with a bias for West Coast hours and high autonomy

Enlyft

Account Executive

Kirkland, WA · On-site

Hybrid - Seattle Area Strongly Preferred Full-Time | SaaS | Enterprise Sales | AI / Data Tech What ... Flexibility and support: Hybrid-first culture with a bias for West Coast hours and high autonomy

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... P aid Vacation Employment Type: FULL_TIME

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... P aid Vacation Employment Type: FULL_TIME

One, Inc.

Technical Support Agent, Tier 1

Hourly Job Type: Full-time Location: US Remote Overview: The Technical Support Agent is responsible ... SaaS support experience * Insurance industry experience dealing with a policy and/or agency ...

VivSoft Technologies

SaaS Platform Developer

Herndon, VA · Remote

$53.75 - $69.25/hr

Public Trust Clearance Position Type: Full-Time About the company: At VivSoft, we aim to solve ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... FULL_TIME

AEG

Site Reliability Engineer, SaaS

Manhattan, NY · On-site

$145K - $175K/yr

Support governance frameworks for SaaS platforms (access, lifecycle, data policies). * Partner with ... S. regular, full-time employees: Time to Recharge : Utilize our generous Paid Time Off (PTO) to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... FULL_TIME

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Full Time Saas Support information

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How much do full time saas support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a full time SaaS support?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a full time SaaS support, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What are the most commonly searched types of Saas Support jobs?

The most popular types of Saas Support jobs are:

Full Time Saas Support jobs near you

Technical Support Specialist

Pavago

Remote

Full-time

Re-posted 14 days ago

Job description

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
  • Technical troubleshooting
  • Ticket resolution
  • SaaS support operations
  • User onboarding & access management
  • Knowledge base documentation
  • Customer support and issue escalation

You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
  • solving technical problems
  • troubleshooting systems
  • helping users navigate software issues
  • working in fast-paced support environments

this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
  • Respond to technical support requests through platforms such as:
    • Zendesk
    • Freshdesk
    • Jira Service Desk
    • ServiceNow
  • Troubleshoot:
    • login issues
    • password resets
    • connectivity problems
    • SaaS platform errors
    • browser and system-related issues
  • Resolve Level 1 & Level 2 support requests
  • Guide customers through troubleshooting steps using simple, non-technical language
  • Ensure users feel informed and supported throughout the resolution process

Ticket Management & Escalation
  • Prioritize incoming tickets based on:
    • urgency
    • SLA requirements
    • business impact
  • Escalate complex issues to:
    • Tier 2/3 Support
    • DevOps
    • Engineering teams
  • Document:
    • troubleshooting steps
    • findings
    • reproduction details
    • escalation notes
  • Maintain clean and accurate support documentation

Basic System Administration
  • Support:
    • user provisioning
    • account setup
    • password resets
    • permissions management
  • Assist with:
    • onboarding
    • offboarding
    • access control workflows
  • Support:
    • Windows
    • macOS
    • Linux environments

Knowledge Base & Documentation
  • Create and maintain:
    • FAQs
    • troubleshooting guides
    • internal support documentation
  • Identify recurring issues and document solutions
  • Improve first-contact resolution rates through stronger documentation and workflows

Monitoring & Issue Detection
  • Use monitoring tools such as:
    • Datadog
    • Splunk
    • New Relic
  • Monitor alerts and identify recurring technical issues proactively
  • Report trends and recurring incidents for long-term resolution and process improvement

Cross-Functional Collaboration
  • Work closely with:
    • QA
    • Product
    • Engineering
    • DevOps teams
  • Report:
    • bugs
    • feature requests
    • customer pain points
  • Share customer feedback to improve product functionality and support operations

What Makes You a Strong Fit
  • Calm and professional under pressure
  • Strong troubleshooting and problem-solving mindset
  • Excellent communicator with empathy and patience
  • Detail-oriented with strong documentation habits
  • Comfortable working independently in remote support environments
  • Focused on both technical resolution and customer experience

Requirements (Must-Have)
Experience
  • 1-2+ years of experience in:
    • Technical Support
    • IT Helpdesk
    • SaaS Support
    • Customer-Facing Troubleshooting

Technical Skills
  • Experience with:
    • Zendesk
    • Jira
    • ServiceNow
    • Freshdesk
  • Familiarity with:
    • SaaS platforms
    • networking basics
    • operating systems
  • Comfortable managing multiple systems and support queues simultaneously

Communication Skills
  • Strong written and verbal English communication
  • Ability to explain technical issues clearly to non-technical users
  • Strong multitasking and organizational skills

Nice to Have
  • CompTIA A+ or Network+ certifications
  • Experience supporting:
    • APIs
    • SaaS integrations
    • cloud-based platforms
  • Familiarity with:
    • Datadog
    • Splunk
    • New Relic
  • Background in:
    • SaaS
    • IT services
    • technical customer support

Tools & Platforms
  • Zendesk
  • Jira Service Desk
  • ServiceNow
  • Freshdesk
  • Datadog
  • Splunk
  • New Relic
  • SaaS & cloud-based platforms

What a Typical Day Looks Like
  • Review support queues and prioritize urgent tickets
  • Troubleshoot SaaS and technical support requests
  • Resolve customer and internal system issues
  • Escalate complex problems with detailed documentation
  • Update FAQs and support documentation
  • Collaborate with engineering and product teams on bugs and improvements
  • Monitor support metrics and identify recurring issues

In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
  • First Response Time (FRT) within SLA
  • First Contact Resolution (FCR) rate
  • Reduced Average Resolution Time (ART)
  • Customer Satisfaction (CSAT) scores
  • Reduced recurring ticket volume
  • Consistently updated documentation and knowledge base quality

Why This Role Stands Out
  • Exposure to modern SaaS and support environments
  • Opportunity to work with:
    • support systems
    • monitoring tools
    • cloud platforms
    • technical troubleshooting workflows
  • Strong growth path into:
    • Tier 2 Support
    • Systems Administration
    • DevOps
    • Customer Success Engineering
  • Remote flexibility with collaborative technical teams
  • Opportunity to improve systems, documentation, and support operations

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Troubleshooting Exercise
  • Client Interview with Support / Engineering Leadership
  • Offer & Background Verification

Apply Now
If you:
  • enjoy solving technical problems
  • thrive in customer-facing support environments
  • communicate clearly under pressure
  • want hands-on experience with SaaS and technical systems

this is a strong opportunity to grow within technical support and modern SaaS operations.

Apply