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Full Time Saas Support Jobs (NOW HIRING)

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...

Opiniion

Integrations Support Specialist

Lehi, UT · On-site

The ideal candidate has 1-2 years of experience in a technical support, SaaS support, or client ... Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an ...

AutoVitals

Customer Support Specialist (Tier 1)

$24 - $26.44/hr

The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by ... I. assistants to accelerate research and documentation Salary Range Transparency Full Time, Hourly ...

LinenMaster

Client Success Manager - SaaS Software

$55K - $65K/yr

Client Success Manager Full Time - SaaS Software About Us: TEXO provides cloud-based linen ... Collaborate with the Client Success team to create a process to connect with clients supporting ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ... And Hustle. #LI-Remote Employment Type: FULL_TIME

Naturals2Go

Customer Support Specialist

Savannah, GA · On-site

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Preferred * Experience in technical support, product support, or SaaS support environments.

Naturals2Go

Customer Support Specialist

Savannah, GA

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Preferred * Experience in technical support, product support, or SaaS support environments.

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... P aid Vacation Employment Type: FULL_TIME

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... P aid Vacation Employment Type: FULL_TIME

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Full Time Saas Support information

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How much do full time saas support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a Full-Time SaaS Support Specialist, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What is a Full Time SaaS Support job?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.
What cities are hiring for Full Time Saas Support jobs? Cities with the most Full Time Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
Full Time Saas Support jobs near you

Mid-Level SaaS Platform Developer - Remote (Full-time)

Rand Consulting Group

Lorton, VA • Remote

Full-time

Posted 23 days ago

Job description

Position Summary

RAND Consulting Group is seeking a full-time SaaS Platform Developer (Mid) to support the Defense Logistics Agency (DLA) Advanced Digital Concepts (ADC) program. The developer is responsible for technical analysis, design, development, and testing of data connections, dashboards, and reports within a cloud-based SaaS platform environment, with primary work performed on the ServiceNow platform. The role builds and enhances baseline and custom applications, automates business processes, and supports rapid prototyping under a Lean Startup development methodology across two-week agile sprint cycles. The Mid-level developer owns execution of test activities and resolves technical issues to align with business requirements and milestone targets.

Key Responsibilities

  • Perform technical analysis, design, development, and testing of data connections, universes, and dashboards/reports within a cloud-based SaaS platform.
  • Build reports and visualizations within the analytic framework to support key performance indicators (KPIs) and metrics.
  • Review functional requirements, user stories, performance criteria, and data consumption needs to support the design of technical components.
  • Design, configure, develop, troubleshoot, and implement baseline and custom applications to enhance the platform and automate business processes.
  • Develop and enhance ServiceNow applications, catalog items, foundational tables, business logic, and user interfaces for human-centered design.
  • Complete development actions on assigned user stories within sprint timelines, and support teammates through code reviews and collaborative development.
  • Create new user stories for identified requirements and enhancements, and participate in story refinement and backlog grooming.
  • Promote application changes through development, test, and production instances in coordination with the Core Platform team.
  • Own execution of test activities, support User Acceptance Testing (UAT), and resolve technical issues to align with business requirements and milestone targets.
  • Conduct tool demonstrations for the Product Owner and stakeholders.
  • Participate in agile ceremonies including daily standups, Product Owner meetings, sprint planning, and governance meetings.

Minimum Requirements

  • Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field.
  • Two (2) years of practical industry, government, and/or consulting experience in information technology management.
  • Four (4) years of ServiceNow and/or other business platform development experience.
  • JavaScript and SQL programming experience.
  • Experience with the Lean Startup development methodology and SDLC concepts.
  • ServiceNow Certified Application Developer.
  • Must be able to obtain an IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) investigation. An active clearance is not required at time of hire.
  • Ability to obtain a Common Access Card (CAC).

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist.
  • ServiceNow CSA (Certified System Administrator) and related micro-certifications (CSDM, CMDB Health, CMDB Fundamentals).
  • Experience supporting DoD or federal government clients in a Controlled Unclassified Information (CUI) environment.
  • Experience with ServiceNow NextGen AI / Now Assist features.

Compensation and Terms

  • Full-time, salaried, exempt position (not eligible for overtime).
  • Annual salary includes 208 hours of compensation for 11 federal holidays and 3 weeks personal leave.
  • Paid bi-weekly on scheduled pay dates.