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Full Time Saas Support Jobs (NOW HIRING)

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

IT Support Specialist

Tempe, AZ ยท On-site

$70K - $80K/yr

Exempt Employment Type: Full-Time Position Summary Branded Bills is hiring an IT Specialist to be ... Familiarity with SaaS environments and identity/access management. * Exposure to endpoint ...

$500K/yr

... the support and tools you'll need to succeed Generous contribution to individual and dependent ... Remote Work OK for US only Employment Type: FULL_TIME

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Full Time Saas Support information

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How much do full time saas support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a Full-Time SaaS Support Specialist, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What is a Full Time SaaS Support job?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.
What cities are hiring for Full Time Saas Support jobs? Cities with the most Full Time Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
Client Success - Saas/Tech

Client Success - Saas/Tech

Vivo HealthStaff

Carteret, NJ โ€ข On-site

$90K - $120K/yr

Full-time

Posted 17 days ago


Job description

Client Success Manager (Tech & SaaS)

Agency: TechStaffers (Recruiting for various high-growth Technology companies)

Location: New York, NY (In-Person / On-site)

Salary: $90,000 โ€“ $125,000 + Equity/Benefits

The Opportunity

TechStaffers is partnering with a portfolio of New York's most innovative technology companies to scale their Client Success teams. We are looking for operationally-minded CSMs who want to be at the center of the "tech-to-client" relationship.

In these roles, you are more than a relationship manager; you are a product advocate and a technical problem solver. You will work within early-stage and mid-market tech environments (SaaS, Fintech, AI) where you will own the end-to-end client lifecycle and directly influence the product roadmap through user insights.

What You'll Do
  • Onboarding & Implementation: Act as the technical lead for new clients, ensuring a seamless setup process and rapid time-to-value on the platform.

  • Operational Excellence: Manage high-stakes workflows-such as data migrations, account configurations, and complex third-party integrations-with 100% accuracy.

  • Frontline Advocacy: Be the primary technical touchpoint for a dedicated set of accounts, managing queries via email, Slack, and ticketing systems while maintaining strict SLAs.

  • Product Feedback Loop: Collaborate closely with Engineering and Product teams to translate client pain points into actionable feature requests and product improvements.

  • SME Status: Become a subject matter expert in the product's ecosystem, helping non-technical founders or stakeholders understand complex technical requirements.

About You
  • Tech-Forward: You are genuinely curious about how software works. You don't just report bugs; you try to understand why they happened.

  • Hyper-Organized: You thrive in the "organized chaos" of a startup. You can juggle dozens of active tickets and long-term projects without missing a deadline.

  • Resilient & Empathetic: You can lead a client through high-pressure situations with a calm, solutions-oriented demeanor.

  • Agile: You are comfortable making judgment calls in ambiguous situations and can pivot quickly as the product evolves.

Qualifications
  • Experience: 2โ€“4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.

  • Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce/HubSpot, Zendesk, Pylon, Slack, and project management tools like Notion or Jira).

  • Communication: Elite written and verbal skills, with the ability to explain technical concepts to non-technical audiences.

  • Location: Based in or willing to relocate to New York City for full-time, in-person work.


Vivo HealthStaff logo

About Vivo HealthStaff

Sourced by ZipRecruiter

Vivo HealthStaff provides permanent recruitment services for both clinical and administrative positions in the healthcare sector. Over the past 2 years, our clients have seen a 98% retention rate with Vivo HealthStaff placements.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Dublin, CA, US

Year founded

2016

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