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Full Time Saas Support Jobs (NOW HIRING)

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of ...

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of ...

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of ...

$500K/yr

... the support and tools you'll need to succeed Generous contribution to individual and dependent ... Remote Work OK for US only Employment Type: FULL_TIME

Remote Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be ... Support product extension sales to existing customers through effective post-sale client ...

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of ...

Remote Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be ... Support product extension sales to existing customers through effective post-sale client ...

Job Type Full-time Description We are looking for a highly skilled and customer-focused Sales ... Partner with Sales team to support the full sales cycle, from discovery through close * Lead ...

Coordinate with our Support team on technical issues to ensure clear communication and appropriate ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

Partner closely with Sales, Product, and Support to advocate for customer needs and improve the ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of ...

Showing results 41-60

Full Time Saas Support information

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$26

How much do full time saas support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a full time SaaS support, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What is a full time SaaS support?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:

Principal Identity & SaaS Platform Engineer

Fox

Los Angeles, CA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago


Job description

OVERVIEW OF THE COMPANY

Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.JOB DESCRIPTION

Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
ABOUT THE ROLE
As a Principal IAM & SaaS Engineer, you will serve as a senior technical leader responsible for the architecture, implementation, and ongoing evolution of Fox's Identity and Access Management (IAM) ecosystem and SaaS application portfolio. This role will drive secure, scalable identity solutions that enable the business while protecting enterprise assets, partnering closely with Security, Infrastructure, Engineering, and business stakeholders across the organization.
A SNAPSHOT OF YOUR RESPONSIBILITIES

  • Architect & Optimize: Work with tech leadership to drive the strategic roadmap for our Okta IAM architecture and core SaaS platforms (Google Workspace, Slack, Zoom), ensuring high availability, scalability, and seamless user experiences.
  • Zero Trust & Access Control: Design and enforce granular access control policies, adaptive Multi-Factor Authentication (MFA), and Just-In-Time (JIT) provisioning models across all corporate and production systems.
  • Complex Lifecycle Governance: Partner with HR Ops to architect automated lifecycle workflows for a diverse workforce, including full-time employees, high-turnover production crews, freelancers, and third-party media vendors.
  • AI Stack & Non-Human Identity Security: Collaborate with Cybersecurity to establish data-loss prevention (DLP) guardrails and identity governance for enterprise AI tools (Claude, Cursor, ChatGPT, Gemini Enterprise). Define and manage lifecycle frameworks for Non-Human Identities (NHIs) like agents, service accounts, API tokens, and secrets.
  • Compliance & Technical Leadership: Act as the technical authority on SOX and regulatory compliance within the IAM space for a publicly traded media company. Document architectures, review controls, and provide technical guidance and mentorship to an existing team of Senior IAM Engineers.
  • Drive continuous improvement through automation, monitoring, and operational excellence.


WHAT YOU WILL NEED

  • Experience: 10+ years of dedicated experience in Identity & Access Management (IAM) and SaaS engineering within a fast-paced, tech-forward enterprise environment.
  • Okta Mastery: Expert-level engineering and architectural experience with Okta (ISPM, Okta Workflows, IGA, and complex inbound/outbound provisioning setups).
  • SaaS Ecosystems: Deep administrative and security knowledge of Google Workspace, Slack, Zoom, and developer tools. Experience implementing enterprise guardrails around LLM and AI assistant tools is highly desirable.
  • Modern Identity Protocols: Strong fundamental knowledge of SAML 2.0, OIDC, OAuth 2.0, SCIM, and API-driven integrations.
  • Public Company Compliance: Proven experience designing, auditing, and maintaining IAM controls aligned with SOX, SOC 2, or equivalent frameworks required in a publicly traded landscape.
  • Collaborative Influencer: Exceptional communication skills with a track record of driving cross-functional initiatives across HR, Security, Software Engineering, and Creative Production teams without direct authority along with the ability to translate technical concepts for both technical and non-technical audiences.
  • Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.


NICE TO HAVE, BUT NOT A DEALBREAKER

  • Experience with Privileged Access Management (PAM) solutions.
  • Familiarity with AWS, Google Cloud Platform (GCP), or Microsoft Azure security services.
  • Experience supporting compliance frameworks such as SOX, ISO 27001, SOC 2, or similar standards.
  • Experience in media, entertainment, streaming, or technology organizations.
  • Strong scripting and automation experience using tools such as PowerShell, Python, or similar languages.
  • Familiarity with Infrastructure as Code (IaC) and DevOps practices.
  • Experience leading large-scale IAM modernization or cloud transformation initiatives

#Ll-Hybrid

#Ll-CC1

Learn more about Fox Tech at https://tech.fox.com

#foxtech

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $160,000.00-267,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.