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Full Time Saas Support Jobs (NOW HIRING)

Symmetrio

Senior Product Lead (Healthcare SaaS)

Denver, CO · On-site

$180K - $220K/yr

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

GoTo, Inc.

$98K - $151K/yr

Our employee benefits and programs are designed to support your well-being, growth, and sense of ... full-time equivalent amount . Your compensation will be determined based on your location ...

Loadsmart

Senior Account Manager, SaaS

OR · On-site +1

$80K - $100K/yr

... that support revenue target delivery and growth * Establish a structured engagement cadence ... Applicants must be currently authorized to work in the United States on a full-time basis.

Loadsmart

Senior Account Manager, SaaS

$80K - $100K/yr

... that support revenue target delivery and growth * Establish a structured engagement cadence ... Applicants must be currently authorized to work in the United States on a full-time basis.

Ricochet360

$500K/yr

... the support and tools you'll need to succeed Generous contribution to individual and dependent ... Remote Work OK for US only Employment Type: FULL_TIME

Snapsheet

SaaS Account Executive

Chicago, IL

Remote Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be ... Support product extension sales to existing customers through effective post-sale client ...

ShipperHQ

Implementation Manager - SaaS

Austin, TX · On-site

Coordinate with our Support team on technical issues to ensure clear communication and appropriate ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

Snapsheet

SaaS Account Executive

Chicago, IL · Remote

Remote Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be ... Support product extension sales to existing customers through effective post-sale client ...

Mather Economics

Sales Engineer (SaaS)

Job Type Full-time Description We are looking for a highly skilled and customer-focused Sales ... Partner with Sales team to support the full sales cycle, from discovery through close * Lead ...

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Full Time Saas Support information

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How much do full time saas support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a full time SaaS support?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a full time SaaS support, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What are the most commonly searched types of Saas Support jobs?

The most popular types of Saas Support jobs are:

Full Time Saas Support jobs near you

Technical Support Engineer

ThinkingAI

Sunnyvale, CA

$100K - $140K/yr

Full-time

Re-posted 22 days ago

Job description

This role requires professional fluency in Mandarin Chinese. About the Role

We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.

What You'll Do
  • Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
  • Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
  • Deploy, configure, and support big data clusters in customer environments
  • Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
  • Diagnose issues across application, infrastructure, networking, storage, and performance layers
  • Collaborate with engineering teams to escalate and resolve complex production issues
  • Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
  • Contribute to documentation localization and internationalization efforts
What You Bring
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
  • 3~5 years of experience supporting big data products or enterprise SaaS platforms
  • Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
  • Experience working in Linux environments, including debugging networking, storage, performance, and security issues
  • Solid SQL skills and hands-on experience with MySQL
  • Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
  • Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
  • Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Nice to Have
  • Familiarity with distributed data processing frameworks such as Flink or Trino
  • Experience with container technologies (Docker, Kubernetes)
  • Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)
Employment Type: FULL_TIME

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