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Product Architect(Saas)-EMR Platform

Dallas, TX · Remote

$100K/yr

Remote (US Only) | Employment: Full-Time About the Role Seeking a hands-on Product Architect to ... Ensure HIPAA compliance, system performance, and production support. Required Skills * 10+ years in ...

Platform Science

Pricing Analyst ( SaaS Expertise)

$115K - $135K/yr

Support pricing decisions for new products, bundles, and service tiers across SMB, mid-market, and ... The company offers various benefits to regular, full-time employees including: * Medical, dental ...

Symmetrio

Senior Product Lead (Healthcare SaaS)

Denver, CO · On-site

$180K - $220K/yr

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

Uw

SAAS Program Coordinator

Seattle, WA · On-site

$63K/yr

Support awards, recognitions, onboarding/offboarding, and represent the department on committees ... This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local ...

Symmetrio

Senior Product Lead (Healthcare SaaS)

Denver, CO · On-site

$180K - $220K/yr

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

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How much do full time saas support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a Full-Time SaaS Support Specialist, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What is a Full Time SaaS Support job?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
Full Time Saas Support jobs near you
Operations Engineer (Internal + SaaS)

Operations Engineer (Internal + SaaS)

Clinical Architecture

Indianapolis, IN • Hybrid

$66K - $89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

Operations Engineer (Internal + SaaS)

Clinical Architecture is seeking an Operations Engineer (Internal + SaaS) to join our team in the Indianapolis, IN area. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and Clinical Architecture's SaaS environments, which support both internal teams and client-delivered solutions.

This position focuses on ensuring Clinical Architecture's SaaS and internal environments are reliable, secure, scalable, and aligned with product and engineering needs. The Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments.

  • This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

  • Install, configure, maintain, and troubleshoot internally managed and SaaS-hosted Clinical Architecture environments.
  • Support application deployments across on-premise, cloud, and hybrid infrastructure owned or managed by Clinical Architecture.
  • Partner with Engineering and DevOps teams to support build, release, and deployment processes.
  • Ensure internal and hosted environments meet availability, performance, and security requirements.
  • Serve as a technical escalation point for internal teams related to environment or deployment issues.
  • Maintain documentation for internal platforms, deployment patterns, and environment standards.
  • Assist with environment readiness to support client implementations and upgrades.
  • Participate in continuous improvement efforts related to automation, monitoring, and operational maturity.

Skills

  • Strong analytical, troubleshooting, and problem-solving skills.
  • Proficiency in relational databases; working knowledge of SQL required.
  • Experience with Microsoft SQL Server preferred.
  • Experience supporting web services and APIs.
  • Basic programming experience in C#, Java, Python, or equivalent languages.
  • Familiarity with Windows Server, IIS, and cloud infrastructure (AWS, Azure, or equivalent).
  • Experience working with CI/CD pipelines, deployment automation, or environment provisioning preferred.
  • Familiarity with healthcare interoperability standards (HL7, FHIR, CCDA) is a plus.
  • Strong written and verbal communication skills.
  • Ability to work independently while collaborating effectively across teams.
  • Motivated to continuously learn and expand technical skill sets.

Qualifications

  • High school diploma or GED required; College or University degree preferred.
  • 5 years of experience in application implementation, internal platform support, SaaS operations, or equivalent technical roles.
  • Experience supporting internally managed or hosted production environments required.
  • Experience working with Engineering, DevOps, Infrastructure, or Product Support teams strongly preferred.

Why Clinical Architecture?
We offer:

  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.