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Full Time Saas Support Jobs (NOW HIRING)

Clinisys

Contracts Manager

Morrisville, NC · On-site +1

$83K - $111K/yr

Review and negotiate a range of agreements, including software licensing, SaaS, support, business ... Exposure to hazardous materials or various weather conditions Benefits Our benefits for Full Time ...

ShipperHQ

Implementation Manager - SaaS

Austin, TX · On-site

Coordinate with our Support team on technical issues to ensure clear communication and appropriate ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

Fivetran

Customer Solutions Engineer II

This is a full-time remote position based out of the AMER-East region. Technologies You'll Use dbt ... A strong technical foundation, especially within a SaaS support environment * Prior experience in ...

ShipperHQ

Solutions Engineer - SaaS

Austin, TX · On-site

Collaborate with Technical Support and other customer-facing teams to improve processes, share best ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

ShipperHQ

Solutions Engineer - SaaS

Austin, TX · On-site

Collaborate with Technical Support and other customer-facing teams to improve processes, share best ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

Symmetrio

Senior Product Lead (Healthcare SaaS)

Denver, CO · On-site

$180K - $220K/yr

Symmetrio is seeking a strategic and highly collaborative Senior Product Lead to support our client ... This is a full-time office-based position located in the Denver Metro area with a salary range ...

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How much do full time saas support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for full time saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a full time SaaS support?

A Full Time SaaS Support job involves providing technical assistance and customer service for software-as-a-service (SaaS) products. Employees in this role help users troubleshoot issues, answer questions, and ensure customers can use the software effectively. They typically interact with customers via chat, email, or phone, and may also document problems, escalate complex issues, and provide feedback to product teams. Full time means the employee works standard full-time hours, usually 40 hours per week.

What are some common challenges faced in a full-time SaaS support role and how can I prepare for them?

In a full-time SaaS support position, you may frequently encounter challenges such as troubleshooting complex technical issues, managing multiple customer inquiries simultaneously, and keeping up with frequent software updates. To prepare, it's helpful to develop strong communication skills, stay organized, and proactively familiarize yourself with the product's features and documentation. Additionally, collaborating with product and engineering teams is key for resolving escalated issues and staying updated on new releases, which can help you provide more effective support.

What are the key skills and qualifications needed to thrive as a full time SaaS support, and why are they important?

To thrive as a Full-Time SaaS Support Specialist, you need strong technical troubleshooting abilities, a solid understanding of cloud-based software, and experience with customer service best practices. Familiarity with ticketing systems like Zendesk or Freshdesk, basic SQL knowledge, and certifications such as CompTIA IT Fundamentals are often advantageous. Excellent communication, patience, and problem-solving skills help you deliver clear assistance and maintain positive customer relationships. These skills are vital for resolving user issues efficiently and ensuring customer satisfaction in a fast-paced, tech-driven environment.

What is the difference between Full Time Saas Support vs Customer Support Specialist?

AspectFull Time Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge, SaaS platform familiarityCustomer service skills, communication
Work EnvironmentRemote or office-based, technical troubleshootingCall centers, online chat, email support
Industry UsageTech, SaaS companiesVarious industries, including retail, telecom
Search IntentTechnical SaaS support rolesGeneral customer service roles

Full Time Saas Support focuses on technical assistance for SaaS products, requiring technical skills and platform knowledge. Customer Support Specialist roles are broader, emphasizing customer communication and problem-solving across industries. While both roles involve helping customers, Full Time Saas Support is more specialized in SaaS technology and troubleshooting.

What are the most commonly searched types of Saas Support jobs?

The most popular types of Saas Support jobs are:

Full Time Saas Support jobs near you

Contracts Manager

Clinisys

Morrisville, NC • On-site, Remote

$83K - $111K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 hours ago

Job description

Purpose
The Contract Manager negotiates contract terms that support Clinisys' business objectives while minimizing legal, financial, and operational risks. This role collaborates closely with Sales, Finance, Operations, Legal, and Technical resources to manage the end-to-end contracting process. The Contract Manager also uses contract lifecycle management tools, AI-enabled contract management capabilities, and data-driven workflows to improve contract quality, consistency, efficiency, and risk visibility.
Clinisys' AI Philosophy
Building an AI‑first organization is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI-first sense of purpose and urgency.
Essential Functions:
  • Review and negotiate a range of agreements, including software licensing, SaaS, support, business associate agreements, data protection agreements, professional services agreements, consulting agreements, nondisclosure agreements, and data security agreements.
  • Ensure compliance with applicable laws, regulations, and corporate policies.
  • Communicate contract and legal terms to Clinisys leadership and other functional areas.
  • Document non-standard terms and risk profiles using Clinisys' CLM and CRM tools.
  • Use AI-enabled contract management tools to support contract review, clause analysis, risk identification, workflow tracking, reporting, and contract data quality.
  • Contribute to continuous improvement initiatives, including contract process standardization, template refinement, contract automation opportunities, and adoption of AI-enabled contracting workflows.
  • All other duties and responsibilities as assigned.

Skills needed to be successful:
  • Deep understanding of contract language, excellent negotiation skills, and well-developed writing, editing, and communication skills.
  • Business acumen and ability to work independently.
  • Excellent analytical, critical, and creative thinking skills.
  • Sound judgment, integrity, ownership, and accountability.
  • Ability to prioritize and execute deadlines while handling multiple tasks.
  • Flexibility, resourcefulness, and a team-oriented mindset.
  • Ability to understand and apply technical concepts relevant to software, SaaS, and healthcare technology agreements.
  • Proficiency in contract lifecycle management tools and ability to use AI-enabled contract review, automation, and analytics capabilities responsibly and effectively.
  • Process improvement mindset with the ability to identify opportunities to streamline contracting workflows, improve data quality, and support scalable contract operations.

Required Experience & Education:
  • Bachelor's degree in business administration, law, legal studies, political science, procurement, finance, or a related field.
  • Minimum 5 years' demonstrated contract management experience.
  • Proficiency in Microsoft Office products, Zoom, Teams, CRM tools, and contract lifecycle management platforms.
  • Experience with, or demonstrated ability to quickly learn, AI-enabled contract management or automation tools that support contract review, workflow efficiency, reporting, and risk identification.

Preferred Experience & Education:
  • Master's degree, law degree, certification in contract management, procurement, business operations, or equivalent advanced training.
  • Familiarity with privacy, data protection, cybersecurity, healthcare compliance, or procurement requirements applicable to commercial technology contracts.
  • Experience supporting healthcare, laboratory, diagnostics, public sector, or government contracting environments.
  • Hands-on experience with CLM platforms, NetSuite, DocuSign, document automation tools, or AI-enabled contract review technologies.

Supervisory Responsibilities:
  • None

Physical Requirements
  • Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
  • Up to 25% travel may be required
  • Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
  • Exposure to hazardous materials or various weather conditions

Benefits
Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.
The starting pay range for a candidate selected for this position who is generally within the range of $80,000 - $100,000 for annual base salary. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
Clinisys Commitment to Equal Opportunity
Clinisys, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
General Guidance:
This job description is intended to provide an accurate depiction of the tasks and accountabilities most often associated with this role. Nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of responsibilities, and the description is subject to change at any time.
Role Location:
This position is open to candidates located within the United States. While all qualified applicants will be considered, candidates based in or near the Raleigh, NC area who can work 3 days per week from our office may be given preference due to business needs, team collaboration, and occasional local meetings.
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Department Contracts Locations USA Remote, USA Raleigh Remote status Fully Remote Employment type Full-time

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