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$34

$72

How much do lnp specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for lnp specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is an LNP Specialist?

An LNP (Local Number Portability) Specialist is responsible for facilitating and managing the process of transferring phone numbers between carriers. They ensure accurate and timely porting by verifying customer information, resolving discrepancies, and coordinating with other telecom providers. LNP Specialists must be knowledgeable about regulatory requirements and industry guidelines to ensure compliance. Strong attention to detail, problem-solving skills, and familiarity with telecom systems are essential for success in this role.

What are the typical daily responsibilities of an LNP Specialist?

An LNP Specialist is responsible for processing and coordinating requests to port phone numbers between carriers, ensuring accurate data entry and compliance with industry regulations. Daily tasks often include managing porting orders in specialized databases, troubleshooting issues with carriers or customers, and collaborating closely with customer service and network engineering teams. The role may also require communicating with external vendors and regulatory bodies to resolve discrepancies and ensure timely completions. This position is suited for those who enjoy detail-oriented work, multitasking, and ensuring a seamless experience for clients transitioning phone services.

What are the key skills and qualifications needed to thrive in the LNP Specialist position, and why are they important?

To thrive as an LNP Specialist (Local Number Portability Specialist), you need a strong understanding of telecommunications networks, number portability processes, and applicable FCC regulations, often supported by relevant experience or certification in telecom operations. Familiarity with number portability databases, order management systems, and industry-standard tools such as NPAC (Number Portability Administration Center) is crucial. Strong organizational skills, attention to detail, and effective communication abilities help an LNP Specialist manage complex requests and coordinate across multiple teams. These technical and interpersonal skills are essential to ensure smooth number transitions, minimize errors, and maintain regulatory compliance within fast-paced telecom environments.

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Lnp Specialist jobs near you
Infographic showing various Lnp Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Local Number Portability Specialist

Conterra Ultra Broadband

Charlotte, NC • On-site

Full-time

Posted 18 days ago

Job description


Local Number Portability (LNP) Specialist

Location: Charlotte, NC


Department: Service Fulfillment / Voice Operations


Reports To: Service Fulfillment Voice Manager

Job Summary

The Local Number Portability (LNP) Specialist is responsible for managing the end-to-end porting of telephone numbers between telecommunications carriers. This role serves as the primary liaison between customers, internal operations teams, and external carriers to ensure timely, accurate, and compliant number porting activities. The LNP Specialist coordinates order processing, validates customer service records, resolves porting issues, and ensures adherence to FCC, NPAC, and carrier-specific requirements. This position plays a critical role in delivering exceptional customer experience while maintaining service continuity.

Essential Duties & Responsibilities

  • Process and manage inbound and outbound local number portability (LNP) requests.
  • Submit, track, and coordinate port orders with carriers and service providers.
  • Review of Customer Service Records (CSR) and Letters of Authorization (LOA) for accuracy.
  • Troubleshoot and resolve port rejects, jeopardies, and escalation issues.
  • Coordinate port dates and service activation timelines with internal teams and customers.
  • Maintain accurate records within provisioning and ticketing systems.
  • Communicate status updates to customers, project managers, and operations teams.
  • Work closely with Voice Engineering, Service Delivery, Customer Success, and Carrier Relations teams.
  • Monitor industry regulations and carrier requirements related to number portability.
  • Ensure compliance with FCC, NPAC, and industry guidelines.
  • Generate porting activity reports and metrics for management.
  • Assist in process improvement initiatives to improve porting intervals and accuracy.
  • Support special projects and migrations involving large-scale number transitions.
  • Manage voice service disconnect orders from initiation through completion, ensuring accuracy and timely execution.

Qualifications

Required

  • 2-5 years of telecommunications provisioning, LNP, or voice operations experience.
  • Understanding of local number portability processes and carrier relationships.
  • Experience reviewing CSRs, LOAs, and firm order commitments (FOCs).
  • Strong organizational and multitasking skills.
  • Excellent customer communication skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in Microsoft Office Suite.

Preferred

  • Experience with NPAC, Salesforce, or telecom provisioning systems.
  • Knowledge of SIP, Hosted Voice, VoIP, PRI, and POTS services.
  • Experience supporting enterprise customer migrations.
  • Familiarity with telecom regulatory requirements.

Education

  • High School Diploma or GED required.
  • Associate's or Bachelor's degree in Telecommunications, Business, Information Technology, or related field preferred.


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