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Saas Support Jobs in Oregon (NOW HIRING)

Obsidian Security

Senior Support Engineer

OR · On-site +1

Head of Customer Support About the role Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver ...

Avetta, LLC

Product Manager - B2B SaaS

OR · On-site +1

... SaaS platform, Connect. Reporting to a Senior Product Manager or Director of Product, this role ... Support the Product Leadership in identifying market gaps and emerging trends * Monitor customer ...

Obsidian Security

OR · On-site

About the role Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We ...

Fluid Consulting Services

$20/hr

Our client is adding to their incredible service team with a Customer Support Specialist. Flexible ... SaaS or tech startup experience * Comfort with flexible scheduling including occasional nights ...

Fluid Consulting Services

$20/hr

Our client is adding to their incredible service team with a Customer Support Specialist. Flexible ... SaaS or tech startup experience * Comfort with flexible scheduling including occasional nights ...

Bluesight

Senior Account Executive - SaaS Sales

OR · Remote

$100K - $120K/yr

SaaS selling experience is a critical requirement of this opportunity. Plus for experience ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Steer

Technical Support Specialist - Remote

OR · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Direct SaaS or startup experience. * Highly polished professional communication skills. Interview ...

Bluesight

OR · On-site

$30 - $35/hr

The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & ... Knowledge and experience in a SaaS environment is preferred * Ability to travel up to 10% of the ...

DealerBuilt

$18 - $24.25/hr

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...

Purple Rain

Customer Support Quality Manager

OR · On-site

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... We are seeking a senior support specialist to head, monitor and improve the support delivery.

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All JobsSaas Support JobsSaas Support Jobs in Oregon

Saas Support information

See Oregon salary details

$12

$19

$27

How much do saas support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for saas support in Oregon is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.59 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are the most commonly searched types of Saas Support jobs in Oregon? The most popular types of Saas Support jobs in Oregon are:
What are popular job titles related to Saas Support jobs in Oregon? For Saas Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Saas Support jobs in Oregon look for? The top searched job categories for Saas Support jobs in Oregon are:
Saas Support jobs near you
Infographic showing various Saas Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,886 per year, or $19.7 per hour.

Client Services Department Manager

NetVendor LLC

Tualatin, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

About NetVendor
NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.
About the Role
The Client Services Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, and profitability. This role manages processes, teams, and resources to support company goals and drive continuous improvement. Additionally, this individual is responsible for leading a team to deliver exceptional customer service and technical support. This role ensures daily support operations run efficiently, service levels are met, and customers receive timely, high-quality resolutions. The ideal candidate is data-driven, customer-focused, and experienced in managing cross-functional support teams.
Key Responsibilities
Team Leadership & Supervision
  • Manage, coach, and develop a team of Tier 1/Tier 2 support
  • Conduct regular 1:1 meetings, performance reviews, and coaching sessions
  • Monitor ticket queues and ensure proper workload distribution
  • Support onboarding and training of new team members
  • Develop and implement operational policies and procedures
  • Monitor performance metrics and KPIs to drive efficiency and quality
  • Identify areas for process improvement and implement solutions
  • Foster a customer-centric culture of accountability, collaboration, and continuous improvement

Performance Management & Metrics
  • Track and report key support KPIs
  • Implement corrective action plans when performance gaps are identified
  • Identify operational risks and develop mitigation plans

Process & Continuous Improvement
  • Identify workflow inefficiencies and recommend improvements
  • Collaborate with Product and Engineering to address recurring issues
  • Maintain and improve support documentation and knowledge base
  • Support automation and self-service initiatives

Qualifications
  • Strong understanding of SaaS support models and subscription businesses
  • Experience managing SLAs and performance metrics
  • Technical aptitude and ability to understand software products
  • Excellent leadership and coaching skills
  • Strong analytical and reporting abilities
  • Excellent written and verbal communication skills
  • Strong organizational and problem-solving skills
  • Financial acumen and budget management experience
  • Proficiency in operational software and Microsoft Office Suite
  • Ability to analyze data and make strategic decisions
  • Experience in a high-growth SaaS startup (preferred)
  • Familiarity with Agile environments (preferred)
  • Experience with QA scorecards and support quality programs (preferred)

Education & Experience
  • Bachelor's degree in business administration, Operations Management
  • 5+ years of experience in customer support, preferably SaaS
  • 3+ years of experience managing frontline support teams

NetVendor's Benefits Package
  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA
  • Long- and short-term disability insurance
  • Free basic life insurance
  • Generous paid time off policy
  • Paid holidays: 7 per year + 1 floating holiday
  • Maternity Leave
  • 401(k) with company match
  • Employee Assistance Program

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

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