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Director Customer Support Jobs in Oregon (NOW HIRING)

Versaterm

OR

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role ...

Columbia

Director, Customer Engagement

Portland, OR · On-site

ABOUT THE POSITION The Director of Customer Engagement is a strategic operator and people leader ... Attract, develop, and retain talent that supports a modern, scalable wholesale operating model

Cloudflare

OR · On-site

Canada About the Role The Director of Customer Engineering will partner directly with the Vice ... Strong experience supporting enterprise contract management, commercial negotiations, compliance ...

PointClickCare

OR · Hybrid

Reporting to the Sr Director, Customer Support Key Responsibilities: Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits. Applies ...

Sapiens

Program Director - Customer Architect

OR · On-site +1

Title: Program Director, Customer Architect Location : Remote The Program Director owns the ... Operates a delivery model in which AI supports execution activities such as status tracking, risk ...

Chainguard

OR · On-site

Manage, coach, support and develop the AMER Technical Support Engineering team, with direct ... Maintain a functional relationship with Customer Success and GTM without allowing those teams to ...

Purple Rain

Customer Support Quality Manager

OR · On-site

... direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent ...

Obsidian Security

OR · On-site

Integrate support tooling with the product, internal systems, and customer telemetry so that ... Direct experience building or integrating LLM and agent frameworks. * Prior hands-on support ...

Climate First Bank

Director of Customer Experience

OR · Remote

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... You'll own customer support strategy, infrastructure, staffing, technology, performance management ...

Amat

Customer Support Technician II (T2)

Hillsboro, OR · On-site

$20 - $27.50/hr

What You'll Do As a Field Service Technician, you'll serve as Applied Materials direct liaison with ... Preferred Qualifications: * 1-2 years of work experience in customer/field service support, or a ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Oregon

Director Customer Support information

See Oregon salary details

$41.2K

$130.4K

$207.8K

How much do director customer support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director customer support in Oregon is $130,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,400.00 and $155,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Oregon? The most popular types of Customer Support jobs in Oregon are:
What are popular job titles related to Director Customer Support jobs in Oregon? For Director Customer Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Oregon look for? The top searched job categories for Director Customer Support jobs in Oregon are:
What cities in Oregon are hiring for Director Customer Support jobs? Cities in Oregon with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,404 per year, or $62.7 per hour.

Director of Customer Support

Columbia Helicopters, Inc.

Aurora, OR • On-site

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Director of Customer Support leads customer satisfaction, communications, and aftermarket account management from RFQ through delivery and in-service support. This role oversees the Customer Support organization, drives customer service excellence, and ensures customer commitments are coordinated across commercial, military, technical support, operations, and flight operations teams. The Director also provides leadership for technical support and operations coordination functions and serves as the primary escalation point for complex customer issues.
WHAT YOU WILL DO
  • Lead the Customer Support organization and establish, maintain, and continuously improve customer-service standards, service-level expectations, and team operating rhythms.
  • Own customer satisfaction metrics and service-level performance, including customer response time, quote turnaround time, on-time delivery performance, and AOG recovery time.
  • Serve as the primary escalation point for customer issues, ensuring timely communication, coordinated action plans, and effective resolution.
  • Coordinate customer support activities between Commercial, Military, Technical Support, Operations, and internal Air Operations teams.
  • Lead the quote process for aftermarket services, repairs, modifications, components, parts sales, field support, and related customer support offerings.
  • Develop and maintain standard pricing practices, price catalog governance, exchange policies, and customer support service standards.
  • Oversee support services, including standard exchange pool sizing, availability expectations, and coordination of operational priorities when customer needs require adjustment.
  • Review and propose customer communication plans for major projects, high-impact issues, and AOG events.
  • Lead customer status reviews, customer meetings, and recurring account reviews to ensure alignment on commitments, priorities, and service performance.
  • Support contract reviews and ensure customer commitments can be executed operationally before acceptance.
  • Drive aftermarket revenue growth through repairs, modifications, component services, parts sales, exchange programs, and field support offerings.
  • Identify recurring customer issues, sponsor corrective actions, and work with internal stakeholders to improve reliability, responsiveness, and customer experience.
  • Develop staffing plans, training plans, career progression, and performance expectations for the customer support team.
  • Support strategic military and commercial customer relationships by maintaining consistent communication, understanding customer needs, and translating those needs into actionable priorities.
  • Analyze customer needs and recommend operational priority adjustments when appropriate to protect customer commitments and business objectives.
  • Part of the core team generating MRO or aftermarket offers
  • Conduct oneself in accordance with Company's Core Values
  • Other duties as assigned.

WHAT WE NEED FROM YOU
  • 10+ years of progressive leadership experience in customer support, customer service, aftermarket services, technical support, account management, aviation operations, or a related field.
  • 10+ years of aviation, rotorcraft, defense, MRO, technical services, or aftermarket support experience.
  • Demonstrated ability to lead customer-facing teams and manage escalated customer issues with professionalism and urgency.
  • Strong understanding of quote management, pricing practices, contract commitments, service-level expectations, and aftermarket support models.
  • Experience coordinating across commercial, technical, operational, and customer-facing teams.
  • Ability to analyze customer needs, prioritize competing demands, and recommend operational adjustments based on business impact.
  • Strong verbal and written communication skills, including the ability to lead customer meetings and communicate clearly during high-pressure events.
  • Ability to build team capability through staffing, training, performance management, and career development.
  • Experience supporting both commercial and military customers.
  • Experience with exchange pools, field support, component repair, parts sales, or service program management.
  • Experience developing KPIs, service standards, pricing governance, and customer communication processes.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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