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Fcr Jobs in Oregon (NOW HIRING)

Instacart

Knowledge Strategist Team Lead, Governance

OR · On-site +1

$121K - $156K/yr

Advanced ability to interpret and leverage CX metrics (e.g., AHT, FCR) and content metrics (readability, deflection rates) to identify and implement improvements. * Communication & Advocacy:

Symbotic

Site Installation Manager

OR · On-site +1

Support Field Change Request (FCR) Validation for site efforts in reviewing and assessing the validity of site FCRs along with the resource requirements and cost before project management issuance of ...

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Fcr information

See Oregon salary details

$17

$24

$37

How much do fcr jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for fcr in Oregon is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $26.44 per hour, depending on experience, location, and employer.

What is an FCR?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.

What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What are popular job titles related to Fcr jobs in Oregon?

For Fcr jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Fcr jobs in Oregon look for?

The top searched job categories for Fcr jobs in Oregon are:

Fcr jobs near you
Infographic showing various Fcr job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $51,888 per year, or $24.9 per hour.

Field Clinical Representative - Bend, OR

Inspire Medical Systems Inc.

Bend, OR • Remote

Full-time

Posted 14 days ago

Job description

ESSENTIAL JOB FUNCTIONS  

The Field Clinical Representative provides technical and clinical expertise, educational and field support to ensure the safe adoption of the Inspire therapy and products.  The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success.   

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE  

  • Provide technical support during implant procedures and at device activation. 
  • Maintain credentials enabling access to assigned hospitals and clinics. 
  • Provide technical leadership and education in assigned region to account clinical staff. 
  • Provide post-training follow up including procedural reviews, in servicing and support. 
  • Assist customers in device troubleshooting. 
  • Collaborate with sales personnel on appropriate training/support for targeted customers. 
  • Proactively disseminate peer-reviewed scientific and clinical information to customers and assigned sales team as needed. 
  • Provide technical expertise for assigned regional education and training activities. 
  • Stay current on relevant scientific publications and clinical evidence. 

WHAT YOU CAN BRING TO OUR GREAT TEAM 

Required:

  • Bachelors' degree and 2+ years of related clinical, healthcare or medical device industry experience (OR) Bachelor's degree and 1+ years applicable Inspire experience (OR) an Associates' degree or Professional Certification and 5+ years of related clinical/healthcare or medical device industry experience.  
  • Ability to communicate and collaborate effectively in a clinical setting. 
  • Strong computer skills with MS office including PowerPoint and Excel.  
  • Problem solving/trouble shooting skills. 
  • Ability to travel (including overnights as needed) within territory.

Preferred: 

  • Degree in Nursing, Engineering, Science or technical discipline. 
  • Previous Operating Room (surgical) coverage with implantable devices.  

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