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Fcr Jobs in Oregon (NOW HIRING)

OR

$121K - $156K/yr

Advanced ability to interpret and leverage CX metrics (e.g., AHT, FCR) and content metrics (readability, deflection rates) to identify and implement improvements. * Communication & Advocacy:

Fcr information

See Oregon salary details

$17

$24

$37

How much do fcr jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for fcr in Oregon is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $26.44 per hour, depending on experience, location, and employer.

How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What is an FCR?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.
What are popular job titles related to Fcr jobs in Oregon? For Fcr jobs in Oregon, the most frequently searched job titles are:
Infographic showing various Fcr job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,888 per year, or $24.9 per hour.

Contracting Officer Representative

Bonneville Power Administration

Portland, OR • On-site, Remote

$114K - $149K/yr

Full-time

Posted 9 days ago


Bonneville Power Administration rating

9.8

Company rating: 9.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 842 rated public administrative organizations


Job description

Summary
These positions are located with Bonneville Power Administration, in the Internal Business Operations (JAB) & IT Project Management (JP) organizations of Information Technology (J).
A successful candidate in this position will serve as a senior analyst/project manager responsible for projects, studies, & other initiatives to determine & improve BPA programs, systems & processes.
Learn more about this agency
Duties
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As a Contracting Officer Representative, you will:
  • Plan, organize, and lead or conduct projects, studies, and analyses of considerable scope and depth critical to the resolution of organizational effectiveness issues, including detailed analyses of existing and proposed processes, procedures, organizational structures, staffing, administrative methods, and supervisory and management practices.
  • Analyze and recommend methods for enhancing the efficiency and effectiveness of programs and procedures through process modification and application of evolving technology.
  • Plan, design, coordinate, and conduct comprehensive benchmarking studies.
  • Perform a full range of project management functions for assigned projects, studies and analyses.
  • Plan, manage, coordinate, lead, and oversee projects.
  • Monitor contractor activities to ensure contractors execute project plans on time, meet deliverable milestones within budget and with satisfactory quality.
  • Provide updates and report on contractor performance to management.
  • Guide and participate in the development and implementation of business metrics, plans and processes, including those related to established business targets and objectives.

Requirements
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Conditions of employment
In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration.
When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.
Key Requirements:
  • You must be a United States Citizen.
  • This employer participates in the e-Verify program.
  • Males must abide by Selective Service registration requirements.
  • You will be required to report in person to the official duty location.

Conditions of Employment:
  • Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.
  • Some travel to field locations may be required.
  • Within six months of hiring, incumbent must obtain Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR-FCR 110).

Qualifications
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience is defined as experience in 1) supporting program requirements similar to those of a Contracting Officer Representative (COR), such as monitoring contractor activities to insure contractors execute contract requirements on time, meeting deliverable milestones within budget and with satisfactory quality and providing updates and reports on contractor performance; and 2) conducting research and analysis on administrative, management, and organizational issues, including collecting data, assisting in the preparation and presenting of management reports, and evaluating information to develop preliminary findings and recommendations.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.
CTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Education
There are no specific education requirements or substitution of education for experience for this position.
Additional information
  • This job opportunity announcement may be used to fill additional similar vacancies across DOE.

EEO Policy: USAJOBS Help Center | Equal employment opportunity policy
Reasonable Accommodation Policy: Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement. USAJOBS Help Center | Reasonable accommodation policy
Reasonable Accommodation for USAHire: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Veterans Information: USAJOBS Help Center - Veterans
Veterans and persons with disabilities are encouraged to apply.
Telework: https://www.opm.gov/telework/
Selective Service Registration: http://www.sss.gov/ - Who must register: https://www.sss.gov/faq/#who-needs-to-register
Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.
BPA strives to ensure a safe and positive work environment.
We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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