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Saas Customer Support Remote Jobs in Oregon (NOW HIRING)

Obsidian Security

Head of Customer Support

OR · On-site +1

About the role Obsidian Security protects organizations against threats across their SaaS and ... Integrate support tooling with the product, internal systems, and customer telemetry so that ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against threats across their SaaS and ...

Web Hosting Northwest

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This ...

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

As a Customer Support Representative, you will provide technical support and troubleshooting for ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

Prove

Senior Director, Global Support

OR · On-site +1

Chief Customer Officer FLSA Status: Exempt Location: US Remote Position Overview The Senior ... Strong technical depth in enterprise SaaS software, API integrations, cloud environments, and ...

New

Harness

Customer Engineer I

OR · On-site +1

$75K - $80K/yr

This is a remote role that combines community-level front-end support with a highly technical DevOp ... SaaS solutions in the process Beyond troubleshooting, you'll help improve internal tooling ...

Steer

Technical Support Associate - Remote

OR · On-site +1

... progressive customer service, ideally in a SaaS or digital tools environment. * Experience ... Experience owning support targets such as ticket completion, response times, or resolution metrics.

Climate First Bank

Director of Customer Experience

OR · On-site +1

Build remote call center structures, staffing models, operating hours, & escalation frameworks. * Own customer support function & provide regular insights & performance reporting to executive team ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... SaaS, cloud, CCaaS, or contact center technologies * Experience owning customer-facing technical ...

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All JobsSaas Customer Support JobsSaas Customer Support Remote JobsSaas Customer Support Remote Jobs in Oregon

Saas Customer Support Remote information

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are the most commonly searched types of Saas Customer Support jobs in Oregon?

The most popular types of Saas Customer Support jobs in Oregon are:

What are popular job titles related to Saas Customer Support Remote jobs in Oregon?

For Saas Customer Support Remote jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support Remote jobs in Oregon look for?

The top searched job categories for Saas Customer Support Remote jobs in Oregon are:

What cities in Oregon are hiring for Saas Customer Support Remote jobs?

Cities in Oregon with the most Saas Customer Support Remote job openings:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in Oregon as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution.

Head of Customer Support

OR • On-site, Remote

Obsidian Security
Network Security • 11 - 50 employees
Learn more about Obsidian Securityexternal

Full-time

Re-posted 9 days ago

Job description

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI.

This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.

What you'll do
  • Own the support operating model and redesign it around automation and agentic AI rather than linear headcount growth.
  • Design, deploy, and continuously improve agentic support systems across the full lifecycle: triage, resolution, escalation, and follow-up.
  • Build the knowledge and data infrastructure these systems depend on, including knowledge bases, retrieval systems, and the telemetry that feeds them.
  • Define and instrument the metrics that prove the model works: deflection rate, automated resolution rate, cost-to-serve, time-to-resolution, and CSAT.
  • Integrate support tooling with the product, internal systems, and customer telemetry so that resolution becomes increasingly automated over time.
  • Partner with Product and Engineering to convert recurring support signals into product fixes and self-service capabilities.
  • Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition.
  • Lead a small, high-leverage team of support and automation engineers, hiring for technical and systems capability.
What we're looking for
  • A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes.
  • A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration.
  • Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Fluency in support of economics and the metrics that govern cost-to-serve and scale.
  • The ability to own and execute the technical roadmap for the support function end-to-end.
What this role is not

This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.

Nice to have
  • An engineering or technical IC background.
  • Direct experience building or integrating LLM and agent frameworks.
  • Prior hands-on support engineering experience in a security or infrastructure product.

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