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Senior Customer Support Analyst Jobs in Oregon (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

pca

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$19.25 - $26.75/hr

May provide direction and support to other customer service representatives and/or provide back up ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...

PCA

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$54K - $81K/yr

May provide direction and support to other customer service representatives and/or provide back up ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...

Origami Risk LLC

$66K - $82K/yr

Identifies qualified vs. unqualified incidents (Origami platform error vs. customer-induced ... Supports high-impact or sensitive cases with sound judgment and composure. Documentation, Knowledge ...

Packing Corp Of America

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$54K - $81K/yr

May provide direction and support to other customer service representatives and/or provide back up ... Strong analytical skills with the ability to handle detail oriented tasks and review multiple ...

Skillsoft

OR · On-site

Partner with Sales and Customer Success to deliver high-impact customer proof that supports ... Partner with Product Marketing, Corporate Marketing, Field Marketing, Events, and Analyst Relations ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

Provide outstanding customer support to End Users on all information systems used. * Perform ... Ability to read, analyze and interpret general business periodicals, professional journals ...

Sureify

OR · On-site

Analyze reported issues and determine if the reported issue falls within Sureify systems or an ... Customer Operations: Take ownership of customer operations projects, such as support portals ...

New

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

Provide outstanding customer support to End Users on all information systems used. * Perform ... Ability to read, analyze and interpret general business periodicals, professional journals ...

Numerator

$80K - $100K/yr

... Analytics to deeply understand business objectives, identify strategic use cases, and connect ... You will be expected to move beyond tactical account support and operate as a trusted advisor and ...

Numerator

$80K - $100K/yr

... Analytics to deeply understand business objectives, identify strategic use cases, and connect ... You will be expected to move beyond tactical account support and operate as a trusted advisor and ...

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Oregon

Senior Customer Support Analyst information

See Oregon salary details

$27K

$88.4K

$146.4K

How much do senior customer support analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer support analyst in Oregon is $88,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Oregon? For Senior Customer Support Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Senior Customer Support Analyst jobs in Oregon look for? The top searched job categories for Senior Customer Support Analyst jobs in Oregon are:
Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $88,378 per year, or $42.5 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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