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Escalation Jobs in Oregon (NOW HIRING)

Chainguard

Customer Support Manager

OR · On-site +1

Escalation Operations * Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution

ASM

Principal Field Process Engineer

Hillsboro, OR

Own technical delivery and escalation for NPI of advanced deposition processes and hardware (thermal ALD, plasma ALD, Area Selective Deposition). * Lead complex troubleshooting, root cause analysis ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through ...

Airspace

Operations Expert, Aerospace & Defense (US)

OR · On-site +1

$27 - $40/hr

Be Your Sector's Highest-Level Resource Every escalation eventually reaches someone who's seen it before - who can look at a complex shipment, an account-level curveball, or a live volume spike and ...

ASM

Principal Field Process Engineer

Hillsboro, OR · On-site

Own technical delivery and escalation for NPI of advanced deposition processes and hardware (thermal ALD, plasma ALD, Area Selective Deposition). * Lead complex troubleshooting, root cause analysis ...

6sense

Sr. Compensation Partner

OR · On-site +1

$82K - $107K/yr

Resolve complex compensation escalations with equitable, consistent, well-documented recommendations and appropriate risk or exception escalation. * Conduct market analysis, benchmarking, and job ...

Defense Unicorns

Customer Support Engineer (ComD092)

OR · On-site +1

Own escalated issues end-to-end - from triage and reproduction through resolution and post-mortem documentation, meeting defined SLA commitments * Reproduce customer issues in test environments and ...

Prove

Senior Director, Global Support

OR · On-site +1

Reporting to executive leadership, this role oversees a dual-shore support delivery model - leading high-performing US-based technical support and escalation teams while governing offshore support ...

Cloudflare

Director, Customer Engineering

OR · On-site +1

Swiftly identify and resolve regional issues by collaborating with global regional leads and deploying automated Customer Escalation AI Reviewers to streamline complex technical escalations.

Varsity Technologies

Client Engineer

Portland, OR · On-site

You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the city metro area as needed to deploy technology, resolve issues, and ...

Varsity Technologies

Client Engineer

Manhattan, NY · On-site

You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the city metro area as needed to deploy technology, resolve issues, and ...

Varsity Technologies

Client Engineer

Portland, OR

You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the city metro area as needed to deploy technology, resolve issues, and ...

Stripe

AutoFile Specialist, Tax

OR · On-site +1

The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale. What you'll do We're looking for an AutoFile Specialist, Tax ...

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Escalation information

See Oregon salary details

$16

$43

$72

How much do escalation jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for escalation in Oregon is $43.68, according to ZipRecruiter salary data. Most workers in this role earn between $32.26 and $55.91 per hour, depending on experience, location, and employer.

What is an escalation?

An Escalation job involves handling complex customer issues that frontline support teams cannot resolve. Escalation specialists or managers analyze problems, provide solutions, and coordinate with different teams to ensure a satisfactory resolution. They often work under high-pressure situations, requiring strong problem-solving and communication skills. The role ensures customer concerns are addressed efficiently while improving internal processes to prevent recurring issues.

What skills and qualifications are needed for an escalation?

To excel in an Escalation role, a solid background in customer support, problem-solving, and strong analytical abilities is crucial, often backed by experience in technical troubleshooting or service management. Familiarity with CRM software, ticketing systems like Zendesk or Salesforce, and ITIL certifications can be highly beneficial. Outstanding communication skills, resilience under pressure, and conflict resolution abilities help individuals thrive in this position. These competencies are vital as Escalation professionals handle complex or unresolved customer issues, ensuring swift resolution and high customer satisfaction.

What are common challenges in an escalation role and how are they addressed?

Professionals in Escalation roles often deal with complex, high-priority issues that standard support teams are unable to resolve, which can create a fast-paced and high-pressure environment. They regularly engage with upset or frustrated customers, requiring patience and effective communication to de-escalate situations while finding solutions. Collaboration with technical teams and stakeholders is key to resolving underlying problems efficiently. Ongoing training, strong internal resources, and established escalation protocols help Escalation specialists successfully navigate these challenges and maintain excellent customer satisfaction.

What skills do you need to be an escalation?

An escalation role requires strong communication skills, problem-solving abilities, and the capacity to handle complex or high-priority issues. Knowledge of relevant tools, technical understanding of the product or service, and the ability to work under pressure are also important for effective escalation management.

What are the most commonly searched types of Escalation jobs in Oregon?

The most popular types of Escalation jobs in Oregon are:

What are popular job titles related to Escalation jobs in Oregon?

For Escalation jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Escalation jobs in Oregon look for?

The top searched job categories for Escalation jobs in Oregon are:

Escalation jobs near you
Infographic showing various Escalation job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $90,858 per year, or $43.7 per hour.

Canada- Escalation Manager (Customer Support)

PointClickCare

OR • On-site, Remote

$100K - $110K/yr

Full-time

Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Manage high-level, high-visibility support escalations in partnership with engineering, product management, customer success, support, and customers until resolution.

  • Build out the escalation management function, processes, standards, and templates across the support organization.

  • Create and execute data-driven customer recovery plans for every escalation and incident that is addressed.

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary: 
The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    
Reporting into the VP, Customer Support 
Key Duties and Responsibilities:
Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. 
   Build out the escalation management function, processes, standards, and templates across the support organization.  
   Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. 
   Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. 
   Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. 
Skills and Qualifications: 
    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. 
   Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. 
   Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. 
   Ability to communicate effectively at an executive level with customers and internal stakeholders.  
   Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. 
    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)
$100,000 - $110,000 a year
Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $100,000 - $110,000 and Fulltime Benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
#Corp-E P4
#remote
#Canada 
#MG-Li1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition ... and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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