ZipRecruiter

Log In

1

Escalation Jobs in Oregon (NOW HIRING)

Washington Trust Bank

WMAS Risk Manager

Portland, OR · On-site

The role provides management-level direction for the WMAS Compliance Officer and related analyst functions and leads the aggregation, analysis, reporting, and escalation of fiduciary, operational ...

New

Lam Research

Product Support Engineer 3

Tualatin, OR · On-site

What you'll do Technical Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. Provides technical support to ...

TEKsystems

Call Center Supervisor

Beaverton, OR · On-site

$30/hr

Handle escalated customer issues with professionalism and efficiency, ensuring timely resolution and customer satisfaction. This includes escalations above Tier 2 agents and escalations from ...

New

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

Handle escalated customer issues with professionalism and efficiency, ensuring timely resolution and customer satisfaction. This includes escalations above Tier 2 agents and escalations from ...

New

previous pagenext page

Showing results 21-40

All JobsEscalation JobsEscalation Jobs in Oregon

Escalation information

See Oregon salary details

$16

$43

$72

How much do escalation jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for escalation in Oregon is $43.68, according to ZipRecruiter salary data. Most workers in this role earn between $32.26 and $55.91 per hour, depending on experience, location, and employer.

What is an escalation?

An Escalation job involves handling complex customer issues that frontline support teams cannot resolve. Escalation specialists or managers analyze problems, provide solutions, and coordinate with different teams to ensure a satisfactory resolution. They often work under high-pressure situations, requiring strong problem-solving and communication skills. The role ensures customer concerns are addressed efficiently while improving internal processes to prevent recurring issues.

What skills and qualifications are needed for an escalation?

To excel in an Escalation role, a solid background in customer support, problem-solving, and strong analytical abilities is crucial, often backed by experience in technical troubleshooting or service management. Familiarity with CRM software, ticketing systems like Zendesk or Salesforce, and ITIL certifications can be highly beneficial. Outstanding communication skills, resilience under pressure, and conflict resolution abilities help individuals thrive in this position. These competencies are vital as Escalation professionals handle complex or unresolved customer issues, ensuring swift resolution and high customer satisfaction.

What are common challenges in an escalation role and how are they addressed?

Professionals in Escalation roles often deal with complex, high-priority issues that standard support teams are unable to resolve, which can create a fast-paced and high-pressure environment. They regularly engage with upset or frustrated customers, requiring patience and effective communication to de-escalate situations while finding solutions. Collaboration with technical teams and stakeholders is key to resolving underlying problems efficiently. Ongoing training, strong internal resources, and established escalation protocols help Escalation specialists successfully navigate these challenges and maintain excellent customer satisfaction.

What skills do you need to be an escalation?

An escalation role requires strong communication skills, problem-solving abilities, and the capacity to handle complex or high-priority issues. Knowledge of relevant tools, technical understanding of the product or service, and the ability to work under pressure are also important for effective escalation management.

What are the most commonly searched types of Escalation jobs in Oregon?

The most popular types of Escalation jobs in Oregon are:

What are popular job titles related to Escalation jobs in Oregon?

For Escalation jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Escalation jobs in Oregon look for?

The top searched job categories for Escalation jobs in Oregon are:

Escalation jobs near you
Infographic showing various Escalation job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $90,858 per year, or $43.7 per hour.

Senior Engineer, Field Process (Hillsboro, OR)

ASM

Hillsboro, OR • On-site

Full-time

Posted 8 days ago

Job description

Senior Engineer, Field Process (Hillsboro, OR)
As a Senior Field Process Engineer, you will help expand ASM's advanced film technologies at our customer's Oregon site by developing, optimizing, and transferring innovative ALD, PEALD, PECVD, Epitaxy, and LPCVD processes. You will serve as the technical link between customer engineering teams and ASM's global Business Unit, ensuring new products and processes are introduced smoothly and successfully. Your work directly supports ASM's mission to accelerate nextgeneration semiconductor manufacturing through collaboration, technical excellence, and customer partnership.

What you will be working on

  • Support New Product Introduction (NPI) by training with the Business Unit to gain expertise in new deposition processes and hardware.
  • Lead the introduction and transfer of new processes to the customer site.
  • Partner closely with field hardware engineers and Business Unit teams to troubleshoot new products and develop proposals for process or hardware improvements.
  • Design and execute on-site experiments with the customer, driving development, integration, and continuous improvement projects.
  • Escalate issues in a timely manner to maintain project scope, timelines, and customer alignment.
  • Document key learnings during NPI and ensure effective knowledge transfer to local service and manufacturing teams.
  • Analyze baseline system and process performance to identify gaps relative to technologynode requirements.
  • Perform structured problemsolving and rootcause analysis on process or system nonconformances.
  • Collaborate with customer teams to identify and grow opportunities for ASM hardware and process adoption.
  • Support process transfer to highvolume manufacturing (HVM) fabs, creating and sharing bestknown methods (BKMs) and documentation.
  • Maintain strong discipline in IP boundaries, customer communication, and escalation leadership.

What we are looking for

  • MS degree + 4 years of experience, OR PhD + 0 years of experience in materials science, chemical engineering, or physics.
  • Experience processing, developing, or characterizing thin films in thermal ALD, plasma ALD, plasma CVD, Epitaxy, or LPCVD reactors.
  • Strong troubleshooting and structured problem-analysis skills (KT, FMEA, Ishikawa, 7step, etc.).
  • Experience designing, running, and interpreting DOEs and statistical experiments.
  • Familiarity with semiconductor device applications, vacuum techniques, metrology, and thinfilm characterization.
  • Ability to travel as needed for training and customer engagement; flexibility to support extended hours or weekends during qualifications or escalations.
  • Strong verbal and written communication skills, able to explain complex concepts clearly.
  • Ability to maintain confidentiality and uphold IP boundaries.

What sets you apart

  • Experience with ASM ALD, PEALD, PECVD, Epitaxy, or vertical furnace LPCVD equipment.
  • Demonstrated success optimizing deposition processes in development or HVM environments.
  • Experience leading customer-facing technical discussions or escalations.
  • Background in transferring processes into HVM and supporting local service teams.
  • Experience coordinating cross-functional action plans during escalations.

Apply