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Senior Computer Support Specialist Jobs in Oregon

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

C3EL

IT Support Specialist - Senior

Salem, OR

Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

C3EL

IT Support Specialist - Senior

Salem, OR · On-site

Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust ... Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS ...

Vertech

  • Retirement

  • PTO

On most shifts you are the senior technical person on the floor, which means real decision-making ... Computer Science, Cybersecurity, or equivalent experience. Relevant technical training or military ...

University Of Oregon

Executive Support Specialist

Eugene, OR

$20.98 - $31.63/hr

  • Medical

  • Retirement

  • PTO

Executive Support Specialist Apply now Job no: 536779 Work type: Classified Staff Location: Eugene ... Experience providing high-level administrative support to a senior leader, including managing ...

University of Oregon

Executive Support Specialist

Eugene, OR · On-site

$20.98 - $31.63/hr

  • Medical

  • Retirement

  • PTO

Executive Support Specialist Job no: 536779 Work type: Classified Staff Location: Eugene, OR ... high-level senior executive. • Associate degree or an equivalent combination of education ...

University of Oregon

Executive Support Specialist

Eugene, OR · On-site

$20.98 - $31.63/hr

  • Medical

  • Retirement

  • PTO

Executive Support Specialist Job no: 536779 Work type: Classified Staff Location: Eugene, OR ... high-level senior executive. • Associate degree or an equivalent combination of education ...

ESS Education

Support Specialist

Hillsboro, OR

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Substitute Support Specialist provides operational and administrative support to the Operations ... Close vision may be required for computer and detail-oriented work. Work is typically performed in ...

Addictions Recovery Center Inc

Direct support Specialist

Medford, OR · On-site

$23.73 - $27.28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Direct Support Specialist, you play a vital role on the front lines of that work. You support ... Basic to moderate computer skills, including documentation and standard office systems * Spanish ...

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Senior Computer Support Specialist information

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Oregon?

The most popular types of Computer Support Specialist jobs in Oregon are:

What are popular job titles related to Senior Computer Support Specialist jobs in Oregon?

For Senior Computer Support Specialist jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Oregon look for?

The top searched job categories for Senior Computer Support Specialist jobs in Oregon are:

What cities in Oregon are hiring for Senior Computer Support Specialist jobs?

Cities in Oregon with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you

Computer Support Specialist II

ASM Research

Portland, OR • On-site

Full-time

Re-posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

General Summary
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
Job Responsibilities
  • Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
  • Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
  • Manage hardware assets and track via asset management applications.
  • Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
  • Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
  • Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
  • Run various diagnostic programs for troubleshooting or monitoring purposes.
  • Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
  • Collaborates with team members to resolve information technology issues and implement process improvements.
  • Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Ability for light travel and support to offsite locations.

Minimum Qualifications
  • 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
  • Possess a working knowledge and progressive experience in a Microsoft computer support
  • Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
  • Familiar with supporting smartphones and other mobile devices
  • Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
  • Strong interpersonal communication skills both written and verbal
  • US Citizen able to pass a government background check.
  • Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

Other Job Specific Skills
  • Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
  • Knowledge of assigned hardware and/or software products required.
  • Requires working knowledge of personal computers and peripherals.
  • Stays up to date technically and applies new knowledge to job.
  • Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
  • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Actively looks for ways to help people in the most efficient manner.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Understands the implications of new information for both current and future problem-solving and decision-making

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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