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Senior Desktop Support Analyst Jobs in Oregon (NOW HIRING)

GuideIT

Desktop Support Analyst

Portland, OR · On-site

$24.75 - $33.25/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting customers in Portland, OR and surrounding areas. Only local candidates will be considered. About the Role ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting customers in Portland, OR and surrounding areas. Only local candidates will be considered. About the Role ...

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Provide floor walk support to assist end users during desktop migration. Strong desktop support ... listening skills, analytical and problem solving skills Assist users with configuring Email in ...

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 ... listening skills, analytical and problem solving skills Assist users with configuring Email in ...

Instant Serve LLC

Desktop Support Technician

Salem, OR · On-site

$20 - $35/hr

Desktop Support Technician Location: Salem, OR Duration: 12/01/2025 - 05/29/2026 Overview: We are ... Analyze system performance and take corrective actions to maintain optimal efficiency (e.g ...

Artech Information System LLC

Desktop support

Portland, OR

$21.50 - $27.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills ...

TEKsystems

Desktop Support Technician

Portland, OR

$32 - $35/hr

... cause analysis, ticket tracking, and continuous service improvement. * Perform system upgrades ... Qualifications: * 5+ years Desktop Support (Troubleshooting, M/O365, Password Reset, User Set-Up)

TEKsystems

Desktop Support Technician

Portland, OR

$32 - $35/hr

... cause analysis, ticket tracking, and continuous service improvement. * Perform system upgrades ... Qualifications: * 5+ years Desktop Support (Troubleshooting, M/O365, Password Reset, User Set-Up)

Averro

Technical Support Analyst

Cottage Grove, OR · On-site

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security ...

STI

Desktop Support Technician :: Oregon

Salem, OR · On-site

$20.25 - $26/hr

Performance analysis is conducted regularly on PCs to determine system performance levels. If ... Two years of experience supporting desktops in an enterprise environment required.

Empower AI Inc.

$20.25 - $25.75/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... problem analysis, and hardware/software installation and configuration. -Interacts daily with ...

STI

Desktop Support Technician - Salem, OR/On-Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On-Site 6+ months Candidate Must Be Local Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

Empower AI Inc.

$20.25 - $25.75/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... problem analysis, and hardware/software installation and configuration. -Interacts daily with ...

STI

Desktop Support Technician - Salem, OR/On Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On Site Candidate Must Be Local 12+ Months Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

STI

Desktop Support Technician - Salem, OR

Salem, OR · On-site

$20.25 - $26/hr

Performance analysis is conducted regularly on PCs to determine system performance levels. If ... Two years of experience supporting desktops in an enterprise environment required.

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All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Oregon

Senior Desktop Support Analyst information

See Oregon salary details

$27K

$88.4K

$146.4K

How much do senior desktop support analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior desktop support analyst in Oregon is $88,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Oregon? The most popular types of Desktop Support Analyst jobs in Oregon are:
What are popular job titles related to Senior Desktop Support Analyst jobs in Oregon? For Senior Desktop Support Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Oregon look for? The top searched job categories for Senior Desktop Support Analyst jobs in Oregon are:
What cities in Oregon are hiring for Senior Desktop Support Analyst jobs? Cities in Oregon with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,378 per year, or $42.5 per hour.

Desktop Support Analyst

Western Pacific Building Materials Inc

Portland, OR • On-site

$65K - $75K/yr

Full-time

Posted 23 days ago

Job description

Description:

Please note: This is an onsite position working at our Portland, OR location. Local candidates only, please!


This dynamic position is Western Pacific’s frontline support to all end users across our multiple branches. This position is responsible for supporting all Personal Computers (PC’s), peripherals, Microsoft Published Applications, Windows operating systems and applications. Manages help desk calls and service requests in a timely and accurate manner.


Essential Responsibilities & Expectations:

· Experienced with Windows, Linux, Google, and AWS environments

· Front-line customer support, providing technical support to end-users via telephone, e-mail, and self-service requests

· Maintains records of all customer problems and tracks each through to resolution; initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding targets

· Creating and removing user accounts and managing access control based on company policies

· Assist in enforcement of Information Systems & Security policies.

· Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

· Diagnoses and repairs hardware and software problems; contacts end users as needed to discuss specific symptoms of equipment failure, and nature of repairs required, and possible solutions to equipment problems

· Analyze and make recommendations for hardware and software standardization

· Work with hardware and software vendors both electronically and by telephone to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

· Setup, configures and tests computer equipment and peripherals

· Assists in the roll-out of software and hardware updates.

· Basic Installation, Support, and troubleshooting of Server and Network infrastructure.

· Communicate with leadership regularly regarding system issues unable to resolve

Requirements:

Qualifications & Desired Skills

· 3-5 years’ experience in a desktop support role

· Ability to troubleshoot in a Microsoft environment

· Can troubleshoot hardware and peripheral issues

· Ability to troubleshoot infrastructure.


Work Environment

Work is performed primarily in an office environment; some time will be spent in a manufacturing environment with exposure to noise and dust. PPE is required when in manufacturing. Most work requires use of a computer. High level of social interaction and teamwork required in order to serve internal customers. Able to lift up to 50 pounds.