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Senior Computer Support Specialist Jobs in Oregon

Laurel Hill Center

Peer Support Specialist

Eugene, OR · On-site

$21.84 - $29.64/hr

... Support Specialist provides non-clinical, recovery-oriented peer support services to residents of ... Basic computer proficiency and ability to utilize EHR systems * Ability to manage time ...

Laurel Hill Center

Peer Support Specialist

Eugene, OR · On-site

$21.84 - $29.64/hr

Basic computer proficiency and ability to utilize EHR systems * Ability to manage time ... Peer Support Specialist, Peer Wellness Specialist, or Community Health Worker), OR * Ability to ...

Laurel Hill Center

Peer Support Specialist

Eugene, OR · On-site

$21.84 - $29.64/hr

... Support Specialist provides non-clinical, recovery-oriented peer support services to residents of ... Basic computer proficiency and ability to utilize EHR systems * Ability to manage time ...

Legacy Health

Imaging Support Specialist

Portland, OR

$22.32 - $31.90/hr

... Specialist . Legacy Good Samaritan Medical Center in Northwest Portland is known for its specialty ... Perform a variety of clerical, computer information systems, and support functions, including ...

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Senior Computer Support Specialist information

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Oregon?

The most popular types of Computer Support Specialist jobs in Oregon are:

What are popular job titles related to Senior Computer Support Specialist jobs in Oregon?

For Senior Computer Support Specialist jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Oregon look for?

The top searched job categories for Senior Computer Support Specialist jobs in Oregon are:

What cities in Oregon are hiring for Senior Computer Support Specialist jobs?

Cities in Oregon with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you

Systems Support Specialist

OMSI - Oregon Museum of Science & Industry

Portland, OR • On-site

$69K/yr

Full-time

Posted 2 days ago

New

Job description

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Systems Support Specialist who supports the mission of the organization and is responsible for providing technical support and administering the organization's end-user computing environment while assisting with the maintenance, security, and operational reliability of OMSI's information technology systems and infrastructure. This position serves as the primary technical resource for end-user support and plays an integral role in maintaining core infrastructure, cloud services, identity management, endpoint security, and organizational technology initiatives. The Systems Support Specialist collaborates with the IT Manager and the organization's Managed Service Provider (MSP) to maintain secure, reliable technology systems that support organizational goals while delivering exceptional technical support to staff and volunteers. For a comprehensive list of essential duties, please see the full job description in our job listing.**A cover letter is required for this application** What We're Looking For:Business Practices:Strong interpersonal and communication skills. Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities. Demonstrated organizational and problem-solving skills. Ability to pivot between individual and team work. Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines. Demonstrated attention to detail with a high degree of accuracy.Information Technology:Strong customer service skills, with an emphasis on communicating technical information to a diverse range of internal and external audiences while being clear and concise. Ability to adhere to confidentiality, protocol, and community agreements, with an emphasis on handling sensitive employee information. Advanced knowledge of computer hardware, component installation, and troubleshooting. General knowledge of audiovisual system components, stage lighting, sound systems and related equipment. Advanced knowledge of computer applications/software, installation, account management, updates, and troubleshooting. General understanding of VPN technology, and the ability or desire to learn proper deployment. General knowledge of Voice over IP (VoIP) phone systems, including basic configuration, troubleshooting, and support of VoIP hardware and software components. Working knowledge of understanding basic network management principles, including IP addressing, subnetting, DHCP, DNS, and VLANs. Ability to perform basic network troubleshooting, monitor connectivity, and support wired and wireless infrastructure. Familiarity with the use of network tools to diagnose issues and assist with routine configuration and maintenance of switches, routers, and firewalls. Advanced knowledge of Microsoft Windows and Microsoft 365 technologies. Working knowledge of Microsoft SharePoint administration. Knowledge of Azure identity and cloud administration. Knowledge of Active Directory administration and Group Policy management. Knowledge of cybersecurity principles and security best practices. Ability to analyze technical problems, identify root causes, and implement effective solutions. Strong organizational and time management skills with the ability to manage competing priorities. Excellent oral and written communication skills in a non-English priority language. Demonstrated commitment to exceptional customer service. Ability to explain technical concepts to non-technical audiences. Ability to work independently while contributing effectively within a collaborative team.Diversity, Equity, & Inclusion (DEI) Knowledge:Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters. Pre-employment checks, such as criminal background checks and reference checks are required for this position.
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About OMSI

Sourced by ZipRecruiter

Industry

Museums and historical sites

Company size

201 - 500 Employees

Headquarters location

Portland, OR, US

Year founded

1944

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