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Escalation Manager Jobs in Oregon (NOW HIRING)

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

Escalation Management * Assist in managing and resolving complex technical escalations in a timely and effective manner. * Ensure proper documentation and communication of solutions to stakeholders.

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Escalation Manager * Contact Center Solutions Expert What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution. Why Join NICE Now You'll work ...

Posit

Senior Manager, Solutions Engineering

OR · On-site +1

Delivery & Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. Ensure delivery is ...

Rubrik Job Board

Customer Resilience Manager

OR · On-site +1

CRMs drive product enhancements and manage escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management.

New

Vertech

... escalation point for project delivery issues and customer concerns · Assign projects to PMs and resolve resourcing conflicts across concurrent work · Actively manage a ~50% personal project load ...

NICE

Technical Account Manager

OR · On-site +1

The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both ... First point of escalation for designated accounts for support process issues not resolved by the ...

IGT

Technical Account Manager III

Sixes, OR · On-site

$94K - $110K/yr

Assists with incident coordination and escalation management * Works under guidance of TAM 4/5 for complex scenarios Customer Technical Ownership * Serve as a technical liaison for assigned accounts

Progressive Gaming

Technical Account Manager III

Sixes, OR · On-site

$94K - $110K/yr

Assists with incident coordination and escalation management * Works under guidance of TAM 4/5 for complex scenarios Customer Technical Ownership * Serve as a technical liaison for assigned accounts

Point C

Manager, Payment Operations

OR · On-site +1

Establish and monitor KPIs, SLAs, and quality controls for all funding operations; reduce error rates and client escalations * Manage vendor relationships, including ECHO Health, for file ...

Prove

Senior Director, Global Support

OR · On-site +1

Enterprise Escalation Management: Define and implement an escalation management process to ensure effective resolution and clear communication internally and externally, for critical platform ...

New

TEKsystems

IT Helpdesk Manager

Portland, OR

$48 - $58/hr

Manage, mentor, train, and evaluate IT support staff while fostering a collaborative, high ... Serve as the primary technical escalation point, guiding troubleshooting efforts and driving root ...

TEKsystems

IT Helpdesk Manager

Portland, OR

$48 - $58/hr

Manage, mentor, train, and evaluate IT support staff while fostering a collaborative, high ... Serve as the primary technical escalation point, guiding troubleshooting efforts and driving root ...

TEKsystems

Program Support Analyst

Hermiston, OR

$39/hr

Coordinate escalation management and issue resolution activities. Promote consistent communication across multiple PDX region sites. Skills Project coordination, Program management, Administrative ...

TEKsystems

Program Support Analyst

Hermiston, OR · On-site

$39/hr

Coordinate escalation management and issue resolution activities. Promote consistent communication across multiple PDX region sites. Skills Project coordination, Program management, Administrative ...

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All JobsEscalation JobsEscalation Manager JobsEscalation Manager Jobs in Oregon

Escalation Manager information

See Oregon salary details

$25.9K

$62.9K

$122.6K

How much do escalation manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for escalation manager in Oregon is $62,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Oregon?

The most popular types of Escalation jobs in Oregon are:

What are popular job titles related to Escalation Manager jobs in Oregon?

For Escalation Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Oregon look for?

The top searched job categories for Escalation Manager jobs in Oregon are:

What cities in Oregon are hiring for Escalation Manager jobs?

Cities in Oregon with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,935 per year, or $30.3 per hour.

Canada- Escalation Manager (Customer Support)

PointClickCare

OR • On-site, Remote

$100K - $110K/yr

Full-time

Retirement, PTO

Posted 29 days ago

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary: 
The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    
Reporting into the VP, Customer Support 
Key Duties and Responsibilities:
Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. 
   Build out the escalation management function, processes, standards, and templates across the support organization.  
   Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. 
   Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. 
   Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. 
Skills and Qualifications: 
    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. 
   Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. 
   Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. 
   Ability to communicate effectively at an executive level with customers and internal stakeholders.  
   Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. 
    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)
$100,000 - $110,000 a year
Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $100,000 - $110,000 and Fulltime Benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
#Corp-E P4
#remote
#Canada 
#MG-Li1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition ... and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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