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Escalation Manager Jobs in Remote, OR (NOW HIRING)

IGT

Technical Account Manager III

Sixes, OR

$94K - $110K/yr

Assists with incident coordination and escalation management * Works under guidance of TAM 4/5 for complex scenarios Customer Technical Ownership * Serve as a technical liaison for assigned accounts

Progressive Gaming

Technical Account Manager III

Sixes, OR · On-site

$94K - $110K/yr

Assists with incident coordination and escalation management * Works under guidance of TAM 4/5 for complex scenarios Customer Technical Ownership * Serve as a technical liaison for assigned accounts

Agfa

Director, Cloud Operations

OR · Remote

Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.

AGFA

Director, Cloud Operations

OR · On-site +1

Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.

Sapiens

Program Director - Customer Architect

OR · On-site +1

Proactive escalation management : Anticipates delivery risks and customer concerns, addressing issues before they escalate. * Customer Success partnership : Works in close coordination with the ...

International Benefits Administrators

Be Seen First

Client Relationship Manager

OR · On-site

$80K - $85K/yr

CLIENT RELATIONSHIP MANAGER International Benefits Administrators (IBA) is a leading third-party ... Ensure escalated concerns are addressed promptly and effectively. Relationship Building: Develop ...

Koerber

Project Manager

OR · Remote

Serve as the primary customer escalation point while providing regular project status updates and decision-making recommendations * Manage project documentation, supplier tender processes, and ...

New

Umpqua Health Management LLC

Care Navigator

Roseburg, OR · On-site

$22.75 - $26.30/hr

Collaborate with care managers and interdisciplinary teams to coordinate referrals to community ... Effective escalation of higher-risk or clinical needs CHALLENGES * Working with a variety of ...

Koerber

Senior Project Manager

OR · Remote

You will lead risk management, issue escalation, and resolution efforts by identifying, assessing, and mitigating project risks across departments * You will oversee procurement and vendor management ...

Lumen Technologies

Lead Contract Manager

OR · Remote

$105K - $141K/yr

The Lead Contract Manager will also be responsible for mentoring other members of the Contract Acquisition team, ensuring compliance with process, and being the first point of escalation within the ...

Körber Group

Senior Project Manager

OR · On-site +1

You will lead risk management, issue escalation, and resolution efforts by identifying, assessing, and mitigating project risks across departments * You will oversee procurement and vendor management ...

Syniti

Sr. Manager, Technical Program

OR · Remote

... escalation, and risk remediation to resolve program-level challenges * Program initiation - Create ... Vendor management - Coordinate procurement and contracting with third-party vendors; work with ...

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All JobsEscalation JobsEscalation Manager JobsEscalation Manager Jobs in Remote, OR

Escalation Manager information

See Remote, OR salary details

$24.5K

$59.5K

$115.9K

How much do escalation manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for escalation manager in Remote, OR is $59,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,400.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are popular job titles related to Escalation Manager jobs in Remote, OR?

For Escalation Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Remote, OR look for?

The top searched job categories for Escalation Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Escalation Manager jobs?

Cities near Remote, OR with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Remote, OR as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $59,466 per year, or $28.6 per hour.

Technical Account Manager III

IGT

Sixes, OR

$94K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

IGT rating

7.6

Company rating: 7.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

249th of 495 rated machine equipment manufacturers

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Short Description

The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.

Responsibilities
  • Supports assigned customer accounts with coordination and communication
  • Develops knowledge of IGT product platforms and customer environments
  • Assists with incident coordination and escalation management
  • Works under guidance of TAM 4/5 for complex scenarios
Customer Technical Ownership
  • Serve as a technical liaison for assigned accounts
  • Build relationships with customer technical contacts
  • Maintain working knowledge of environments and systems
  • Support communication and coordination activities
Proactive Engagement & Planning
  • Participate in customer reviews and meetings
  • Identify and escalate risks
  • Assist in preparing customers for changes
Technical Coordination & Escalation
  • Support issue resolution coordination
  • Track incidents and communicate updates
  • Assist in escalation handling
Success Measures
  • Timely customer communication
  • Effective incident coordination support
  • Growth in technical competency
Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
Deep understanding of enterprise software, infrastructure, and IT operations
Experience managing large-scale or complex customer environments
Strong executive communication, organizational, and leadership skills

Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $94,020 - $110,880 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. 
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.

What IGT employees say

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About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

Social media

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