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Remote Salesforce Support Jobs in Oregon (NOW HIRING)

Salesforce Architect

$69 - $85.50/hr

The candidate will be responsible for the solution design, development, and support of Salesforce ... Remote, US Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is ...

Lead Salesforce Developer

$55.50 - $73.50/hr

Participate in a fully remote software engineering team operating under Scrum and Agile principles. * Design and develop custom Salesforce solutions with a strong emphasis on supporting and ...

Lead Salesforce Developer

$55.50 - $73.50/hr

Participate in a fully remote software engineering team operating under Scrum and Agile principles. * Design and develop custom Salesforce solutions with a strong emphasis on supporting and ...

Salesforce Technical Architect

OR · On-site +1

$69 - $85.50/hr

Job Purpose As a Salesforce Technical Architect, you will lead high-performance, feature-driven ... remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every ...

Salesforce Senior Consultant

OR · On-site +1

$125K - $153K/yr

Job Purpose As a Salesforce Senior Consultant, you will be instrumental in designing and ... remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every ...

Salesforce B2B Commerce Architect

OR · On-site +1

$69 - $85.50/hr

Job Purpose As a Salesforce B2B Commerce Architect, you will lead high-performance project teams in ... remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every ...

Support platform health: data integrity, security, integrations and the day-to-day responsiveness ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

Manager, Remote Sales Support

OR · On-site +1

$70K - $80K/yr

Experience with Sales and Revenue Management Tools (e.g., Salesforce.com, etc.). * Ability to work ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Manager, Remote Sales Support

OR · Remote

$70K - $80K/yr

Experience with Sales and Revenue Management Tools (e.g., Salesforce.com, etc.). * Ability to work ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Experience with Sales and Revenue Management Tools (e.g., Salesforce.com, etc.). * Ability to work ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Shape the future of Salesforce-powered commerce. At Astound Digital, we're looking for a Sales ... Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every ...

This role can be remote in the United States and supports the Motion Drive Products Division in New ... Strong skills in Excel, PowerPoint, and Microsoft office platform and SFDC. * Proven track record ...

Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ... Experience using CRM platforms such as Salesforce, HubSpot, or similar systems * Basic SQL ...

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.
What are the most commonly searched types of Salesforce Support jobs in Oregon? The most popular types of Salesforce Support jobs in Oregon are:
What are popular job titles related to Remote Salesforce Support jobs in Oregon? For Remote Salesforce Support jobs in Oregon, the most frequently searched job titles are:
What cities in Oregon are hiring for Remote Salesforce Support jobs? Cities in Oregon with the most Remote Salesforce Support job openings:
Salesforce Architect

$69 - $85.50/hr

Other

Medical, Life, Retirement

Posted 12 days ago


Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is currently seeking to hire a Salesforce Architect to support a Federal Government customer in the DC metro area. The candidate will be responsible for the solution design, development, and support of Salesforce related engagements. In addition, the Salesforce Architect will be a trusted advisor to our team and clients with a deep understanding of the Salesforce platforms and other solutions.

Duties and Responsibilities:

  • Develop customized solutions within the Salesforce platform, primarily focusing on leveraging OmniStudio and Flex Pages.
  • Design solutions for grants management, case management, and constituent engagement aligned to Federal programs
  • Utilize Apex (classes and triggers), Lightning Components, and Visualforce specifically tailored for OmniStudio and Flex Pages development.
  • Design and develop Flex Pages, Lightning Web Components, and other relevant components within OmniStudio to enhance user experience and streamline business processes.
  • Collaborate closely with stakeholders to gather requirements and translate them into technical solutions using Salesforce OOB, LWC, OmniStudio and Flex Pages capabilities.
  • Implement and maintain advanced functionalities within OmniStudio, including creating dynamic layouts, data integration, and process automation.
  • Develop and customize Velocity templates to generate personalized content and communications within the Salesforce platform.
  • Conduct thorough testing and debugging of OmniStudio and Flex Pages solutions to ensure reliability and performance.
  • Document technical designs, configurations, and customizations related to OmniStudio and Flex Pages development.
  • Work collaboratively with Salesforce Administrators and other team members to ensure seamless integration of OmniStudio and Flex Pages solutions with existing Salesforce environments.
  • Stay updated on the latest features and best practices related to OmniStudio and Flex Pages development within the Salesforce ecosystem.
  • Provide training and support to end-users on the usage and maintenance of OmniStudio and Flex Pages solutions.
  • Continuously optimize and improve OmniStudio and Flex Pages implementations to align with evolving business needs and objectives.
  • Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
  • Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes for all custom development
  • Integrating and maintaining business applications to Salesforce
  • Ensure compliance with FedRAMP, FISMA, HIPAA, and HHS security frameworks
  • Architect enterprise data integration and governance strategies
  • Leverage Salesforce Data Cloud and enterprise analytics platforms (Power BI/Tableau)
  • Enable AI-driven capabilities using Salesforce Einstein / GenAI solutions
  • Support enterprise reporting, search, and performance monitoring initiatives
  • Serve as a technical lead and trusted advisor to federal stakeholders and executives
  • Translate business, regulatory, and mission requirements into scalable technical solutions
Qualifications

Education and Years of Experience:  

  • Bachelor's or master's degree in a related field preferred
  • Salesforce product knowledge and at least 12+ years of Salesforce architecture and development experience
  • Proven experience delivering large-scale Salesforce implementations in complex environments

Required Skills & Certifications: 

  • Strong experience with configuration, customization, and programming with APEX APIs, OmniStudio
  • Strong experience working with Salesforce APIs
  • Experience implementing and developing in Apex, LWC, Visualforce
  • Ability to solve high-level software and application issues.
  • Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
  • Ability to write, interpret, and critique technical specifications.
  • Excellent written and verbal communication skills

Background Requirements: Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance.

 

Citizenship Status Required: GC/EAD/US

 

Physical Requirements: None required for this position.

 

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Employment Type: OTHER