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Remote Salesforce Support Jobs in Oregon (NOW HIRING)

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred * Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf ...

Sales Support Proposal Specialist

Portland, OR · On-site +1

$23.75 - $32.25/hr

Familiarity with CRM systems such as HubSpot or Salesforce. * Design, layout, Canva, or other ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Salesforce, ServiceNow, Dynamics 365, or CRM integrations * Experience leveraging AI tools in ...

... can support pipeline growth. * Proactively collaborate with Salesforce PSMs and field teams to ... Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work ...

Strategic Partnerships Manager

OR · On-site +1

$82K - $82K/yr

... Salesforce after every call * Attend partner QBRs; support Andy commercially, own all follow-up ... Remote, US-based - travel required for partner meetings, agency events, and industry conferences

... remote sales environment. As we continue to scale, you will be a direct contributor to our ... You will also receive in-depth industry training and cross-functional support from multiple teams ...

Account Manager

OR · On-site +1

$60K - $75K/yr

The Account Manager supports a defined group of clients by carrying out day-to-day responsibilities ... This is a fully remote opportunity open to candidates residing anywhere within the U.S. As our ...

... in Salesforce, Snowflake, Boomi, or enterprise architecture are preferred. Working Conditions: * Onsite, Hybrid, or Remote depending on location. * Occasional travel may be required to support ...

Senior AI Automation Engineer

OR · On-site +1

$103K - $136K/yr

Design, build, and maintain Workato recipes, connectors, and orchestrations for Salesforce ... Design and automate data flow processes to support AI retrieval (RAG) and insights generation ...

Staff Accountant

OR · On-site +1

$54K - $72K/yr

*Remote - United States or Canada* Who We Are Thanx is a leading loyalty and guest engagement ... Partner with Finance and GTM teams to support billing and revenue workflows tied to Salesforce

Data Engineer

OR · On-site +1

$120K - $150K/yr

This is a fully remote role based in the United States. What you'll be doing The primary ... Support integration and maintenance of key tools including Salesforce, Xero, Ramp and Greenhouse ...

Account Executive

OR · On-site +1

Cordance is seeking a motivated and results-driven Account Executive to support the growth of our ... This is a fully remote role; all candidates must be based in the US.What You'll Do: * Full-Cycle ...

Support additional initiatives and responsibilities as business needs evolve. Your Qualifications ... Strong CRM discipline (Salesforce preferred) with effective time, territory, and pipeline ...

Support additional initiatives and responsibilities as business needs evolve. Your Qualifications ... Strong CRM discipline (Salesforce preferred) with effective time, territory, and pipeline ...

Showing results 21-40

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the most commonly searched types of Salesforce Support jobs in Oregon?

The most popular types of Salesforce Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Salesforce Support jobs?

Cities in Oregon with the most Remote Salesforce Support job openings:

Customer Support Representative

Lone Wolf Technologies

OR • On-site, Remote

$26 - $28.50/hr

Full-time

Posted 29 days ago


Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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