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Saas Support Jobs in Wisconsin (NOW HIRING)

Jobtailor

WI · On-site

$90 - $140/hr

... Workday Support organization and leverage tools • Pilot new programs and drive continuous ... SaaS implementation * B2B enterprise software * project management * issue resolution * escalation ...

VBA Software

Client Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

VBA is looking for a highly organized Client Support Specialist team member responsible for ... VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee ...

VBA Software

Operations Support Specialist

Germantown, WI · On-site

$52K - $70K/yr

VBA is looking for a highly motivated Operations Support Specialist with the following core skills ... Virtual Benefits Administrator is a cloud-based high growth healthcare SAAS company providing ...

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Required: * 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company. * Track record owning a support ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, GCP, Azure ...

Falkor

WI · On-site

$180 - $250/hr

Lead and support all aspects of commercial contracting across the global business, including: * Enterprise SaaS agreements * Master Services Agreements (MSAs) * Subscription and licensing agreements

Kiongroup

CMMS Sales Specialist

Wauwatosa, WI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Kiongroup

CMMS Sales Specialist

Wauwatosa, WI · On-site

$75K - $130K/yr

... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.

Resource Innovations

Senior Software Engineer

Madison, WI

$123K - $162K/yr

... SaaS product. * Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts. * Other ...

LifeStance Health

IT Field Support Technician

Mequon, WI · On-site

$25 - $28/hr

Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to ... Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We ...

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How much do saas support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for saas support in Wisconsin is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.62 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are popular job titles related to Saas Support jobs in Wisconsin?

For Saas Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Wisconsin look for?

The top searched job categories for Saas Support jobs in Wisconsin are:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,033 per year, or $18.8 per hour.

Senior Technical Account Manager: Enterprise SaaS Lead

Jobtailor

WI • On-site

$90 - $140/hr

Other

Posted 10 days ago

Job description

• Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Become an expert in Workday's Architecture and leverage it on all engagements as needed
• Demonstrate competency in Workday products: HCM, Payroll, Financials
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular review of customer cases to identify trends
• Champion and advocate for customers with internal and external stakeholders
• Manage challenging situations in a fast paced environment
• Chair roundtables to ensure close communication and relationship building with key stakeholders
• Serve on and actively participate in customer steering committee meetings
• Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
• Pilot new programs and drive continuous improvement initiatives for production customers
• Travel occasionally up to 25% of the time (adjust depending on region)
• Participate in our 24x7 program

Requirements

  • BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
  • 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  • Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials
  • History of successful issue resolution and escalation management skills at all levels, including executive.
  • Strong leadership and stakeholder management abilities, with C-level engagement experience.
  • Collaborative team player with cross-functional engagement skills.
  • Excellent communication (verbal, presentation, written) and meeting facilitation skills.
  • Ability to quickly assess and navigate high-stress situations.
  • Strong planning, organization (project management a must), analytical, problem-solving, and multitasking skills.
  • Ability to work independently, adapt quickly, and maintain a positive attitude.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

  • Workday Architecture
  • Workday HCM
  • Workday Payroll
  • Workday Financials
  • SaaS implementation
  • B2B enterprise software
  • project management
  • issue resolution
  • escalation management
  • customer success

Soft Skills

  • leadership
  • stakeholder management
  • collaboration
  • communication
  • problem-solving
  • organization
  • multitasking
  • adaptability
  • business judgment
  • relationship building

Certifications & Qualifications

  • BS in Computer Science
  • MS in Technical Degree
  • equivalent technical work experience
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