Sparta, WI · On-site
$40K - $45K/yr
... a SaaS (Software as a Service) company that combines the best of both worlds. By serving our ... This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing ...
Sparta, WI · On-site
$40K - $45K/yr
... a SaaS (Software as a Service) company that combines the best of both worlds. By serving our ... This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing ...
Germantown, WI · On-site
$18.25 - $24.75/hr
VBA is looking for a highly organized Client Support Specialist team member responsible for ... VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee ...
Germantown, WI · On-site
$18.25 - $24.75/hr
VBA is looking for a highly organized Client Support Specialist team member responsible for ... VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee ...
Germantown, WI · On-site
$52K - $70K/yr
VBA is looking for a highly motivated Operations Support Specialist with the following core skills ... Virtual Benefits Administrator is a cloud-based high growth healthcare SAAS company providing ...
Germantown, WI · On-site
$52K - $70K/yr
VBA is looking for a highly motivated Operations Support Specialist with the following core skills ... Virtual Benefits Administrator is a cloud-based high growth healthcare SAAS company providing ...
Madison, WI · On-site +1
$18.25 - $24.50/hr
Required: * 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company. * Track record owning a support ...
Madison, WI · On-site +1
$18.25 - $24.50/hr
Required: * 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company. * Track record owning a support ...
Madison, WI · On-site
$60K - $75K/yr
It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...
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Madison, WI · On-site
$60K - $75K/yr
It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...
Milwaukee, WI · Hybrid
$144K - $246K/yr
PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, GCP, Azure ...
Milwaukee, WI · Hybrid
$144K - $246K/yr
PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, GCP, Azure ...
Milwaukee, WI · Hybrid
$144K - $246K/yr
PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, GCP, Azure ...
Milwaukee, WI · Hybrid
$144K - $246K/yr
PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. - Familiarity with cloud or hybrid environments such as AWS, GCP, Azure ...
Appleton, WI · On-site
$246K/yr
This role involves defining and scaling a new SaaS business, overseeing operational management ... support product implementation and utilization in support of customer retention and value ...
Appleton, WI · On-site
$246K/yr
This role involves defining and scaling a new SaaS business, overseeing operational management ... support product implementation and utilization in support of customer retention and value ...
VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee ... Support Data Integration Analysts and Data Developers with tracking data features for SLA (service ...
VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee ... Support Data Integration Analysts and Data Developers with tracking data features for SLA (service ...
Milwaukee, WI · On-site
$137K - $186K/yr
Eight (8) or more years of relevant experience in-house and/or at a law firm supporting technology transactions. * Extensive experience negotiating SaaS, software, cloud services, professional ...
Milwaukee, WI · On-site
$137K - $186K/yr
Eight (8) or more years of relevant experience in-house and/or at a law firm supporting technology transactions. * Extensive experience negotiating SaaS, software, cloud services, professional ...
This role offers a unique opportunity to define and scale a new SaaS business to support the welding segment, shaping strategy, building critical capabilities, and driving expansion into a high ...
This role offers a unique opportunity to define and scale a new SaaS business to support the welding segment, shaping strategy, building critical capabilities, and driving expansion into a high ...
WI · On-site
$180 - $250/hr
Lead and support all aspects of commercial contracting across the global business, including: * Enterprise SaaS agreements * Master Services Agreements (MSAs) * Subscription and licensing agreements
Milwaukee, WI · On-site
$60K - $62K/yr
Job Title: IT User Support Specialist II Class: Full-time; Exempt Reports to: Chief Technology ... SaaS architecture. * Experience with AI platforms such as OpenAI, Anthropic etc. to help ...
Milwaukee, WI · On-site
$60K - $62K/yr
Job Title: IT User Support Specialist II Class: Full-time; Exempt Reports to: Chief Technology ... SaaS architecture. * Experience with AI platforms such as OpenAI, Anthropic etc. to help ...
Mequon, WI · On-site
$25 - $28/hr
Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to ... Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We ...
Mequon, WI · On-site
$25 - $28/hr
Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to ... Knowledge of cloud platforms and SaaS applications LifeStance is an equal opportunity employer. We ...
$75K - $130K/yr
... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.
$75K - $130K/yr
... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.
Wauwatosa, WI · On-site
$75K - $130K/yr
... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.
Wauwatosa, WI · On-site
$75K - $130K/yr
... SaaS solution. * Build and maintain strong, long-term relationships with clients by providing excellent customer service and support. * Develop proposals, negotiate contract terms, and close deals.
Lead integrated go-to-market programs that support the launch, ongoing management, adoption, and growth of tangible products, SaaS solutions, services, and new features. * Partner with Product ...
Lead integrated go-to-market programs that support the launch, ongoing management, adoption, and growth of tangible products, SaaS solutions, services, and new features. * Partner with Product ...
$25 - $28/hr
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment ... Knowledge of cloud platforms and SaaS applications LifeStanceis an equal opportunity employer. We ...
$25 - $28/hr
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment ... Knowledge of cloud platforms and SaaS applications LifeStanceis an equal opportunity employer. We ...
Madison, WI · On-site
$123K - $162K/yr
... SaaS product. * Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts. * Other ...
Madison, WI · On-site
$123K - $162K/yr
... SaaS product. * Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts. * Other ...
Chicago, IL · On-site +1
$126K - $166K/yr
... SaaS product. * Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts. * Other ...
Chicago, IL · On-site +1
$126K - $166K/yr
... SaaS product. * Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts. * Other ...
$11.89 - $13.21
1% of jobs
$13.21 - $14.54
4% of jobs
$15.57 is the 25th percentile. Wages below this are outliers.
$14.54 - $15.86
25% of jobs
$15.86 - $17.18
14% of jobs
The median wage is $17.69 / hr.
$17.18 - $18.51
14% of jobs
$18.51 - $19.83
10% of jobs
$20.49 is the 75th percentile. Wages above this are outliers.
$19.83 - $21.15
13% of jobs
$21.15 - $22.48
4% of jobs
$22.48 - $23.80
8% of jobs
$23.80 - $25.12
3% of jobs
$25.12 - $26.45
3% of jobs
$11
$18
$26
A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.
To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.
SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.
For Saas Support jobs in Wisconsin, the most frequently searched job titles are:
The top searched job categories for Saas Support jobs in Wisconsin are:
$40K - $45K/yr
Full-time
Posted 5 days ago
Location: Remote/Virtual/Work from Home, USA
Why Management Computer Services
Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.
About the Role
As a Software Support Technician I, you are the face of MCS. Your voice is the first contact our clients will interact with when they request help with our PHA-Web software. It will be your primary responsibility to provide premium support to our clients by helping them navigate through the software, answering questions, and troubleshooting bugs. You will get full training on the software and use that expertise, along with your problem-solving skills, to ensure our customers are using our software to its full potential, while receiving top-tier support experience.
Requirements:The anticipated annual salary for this role is $40,000 - $45,000 DOE.
