Technical Support Specialist
Waunakee, WI · On-site
Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our ...
Technical Support Specialist
Waunakee, WI · On-site
Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our ...
Waunakee, (Madison area) WI (preferred) | Hybrid (3 days in office when not traveling) Shape the Future of Dairy Innovation in the Americas At DeLaval, we've been driving progress in dairy farming ...
Waunakee, (Madison area) WI (preferred) | Hybrid (3 days in office when not traveling) Shape the Future of Dairy Innovation in the Americas At DeLaval, we've been driving progress in dairy farming ...
Delaval information
What is a DeLaval?
DeLaval is a leading company specializing in dairy farming equipment and solutions. They design, manufacture, and supply products such as milking machines, herd management systems, cleaning solutions, and feeding equipment for dairy farms. Their goal is to help dairy farmers improve milk production efficiency, animal welfare, and overall farm sustainability. DeLaval also offers support and services to ensure optimal operation of their equipment.
What are the key skills and qualifications needed to thrive as a DeLaval technician?
To thrive as a DeLaval Technician, you need a solid background in mechanical and electrical systems, ideally with vocational training or certifications in agricultural machinery or industrial maintenance. Familiarity with DeLaval equipment, computerized milking systems, and diagnostic tools is essential. Strong problem-solving skills, effective communication, and customer service orientation help technicians build trust with clients and address issues efficiently. These competencies ensure reliable operation of dairy equipment, minimizing downtime and supporting farm productivity.
What are some common challenges faced by technicians working at DeLaval, and how can they be addressed?
Technicians at DeLaval often encounter challenges such as troubleshooting complex milking equipment, adapting to rapidly evolving dairy technology, and managing on-call schedules to support clients. Staying current with product updates and participating in regular training can help address these issues. Building strong communication with farm staff and collaborating with other service specialists also ensures efficient problem-solving and customer satisfaction.
What is the difference between Delaval vs Mechanical Engineer?
| Aspect | Delaval | Mechanical Engineer |
|---|---|---|
| Required Credentials | Typically requires a degree in mechanical or related engineering, with industry-specific certifications | Requires a bachelor's degree in mechanical engineering; certifications vary by industry |
| Work Environment | Industrial settings, manufacturing plants, and equipment maintenance | Design offices, manufacturing facilities, and R&D labs |
| Employer & Industry Usage | Used mainly in dairy, food processing, and industrial equipment sectors | Widely used across manufacturing, automotive, aerospace, and energy industries |
Delaval and Mechanical Engineer roles share a foundation in mechanical engineering principles and certifications. However, Delaval positions are industry-specific, focusing on dairy and industrial equipment, while Mechanical Engineers work across diverse sectors. The work environments differ, with Delaval roles often in industrial settings and Mechanical Engineers in design and R&D labs. Understanding these differences helps job seekers target the right roles based on their skills and industry interests.
What are popular job titles related to Delaval jobs in Wisconsin?
For Delaval jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Delaval jobs in Wisconsin look for?
The top searched job categories for Delaval jobs in Wisconsin are:
What cities in Wisconsin are hiring for Delaval jobs?
Cities in Wisconsin with the most Delaval job openings:
Full-time
Re-posted 22 days ago
Job description
Technical Support Specialist
VMS Technical Support Specialist
DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well-being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.
DeLaval was founded more than 140 years ago in Sweden, when the visionary Gustaf de Laval patented the cream separator. Today, DeLaval has 4500 employees and operates in nearly 100 markets. DeLaval, alongside Tetra Pak and Sidel, is part of the Tetra Laval Group.
BASIC FUNCTION
The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.
RESPONSIBILITIES
REQUIRED SKILLS / COMPETENCIES
EXPERIENCE / BACKGROUND
DeLaval is an equal opportunity employer
Technical Support & Field Service
VMS Technical Support Specialist
DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well-being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.
DeLaval was founded more than 140 years ago in Sweden, when the visionary Gustaf de Laval patented the cream separator. Today, DeLaval has 4500 employees and operates in nearly 100 markets. DeLaval, alongside Tetra Pak and Sidel, is part of the Tetra Laval Group.
BASIC FUNCTION
The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.
RESPONSIBILITIES
- Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
- Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
- Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
- Support field technicians with latest up-to-date technical information
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Other duties assigned by the VMS Technical Support Manager
REQUIRED SKILLS / COMPETENCIES
- Strong communication skills
- Ability to work independently
- Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
- Knowledge of dairy industry is a plus
- Computer skills:
- Advanced Windows user
- Linux experience is a plus
- Ability to speak Spanish is a plus
- 50-75% Travel may be required within the USA, some international travel as needed
EXPERIENCE / BACKGROUND
- BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician
- Experience in the dairy industry is a plus
DeLaval is an equal opportunity employer
Technical Support & Field Service