E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Call Center / Chat Agent (REMOTE)
Madison, WI · Remote
$19 - $19.50/hr
EV Concierge Representative Supporting a Leading U.S. Automotive Company Join the Future of ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
Call Center / Chat Agent (REMOTE)
Madison, WI · Remote
$19 - $19.50/hr
EV Concierge Representative Supporting a Leading U.S. Automotive Company Join the Future of ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
$32 - $34/hr
... Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for ...
$32 - $34/hr
... Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Customer Support Specialist
Beaver Dam, WI · Remote
$15 - $28/hr
We provide the support and resources you need to learn the role and succeed. Requirements ... email, chat, and basic online systems. Ability to work independently in a remote environment.
Quick apply
Customer Support Specialist
Beaver Dam, WI · Remote
$15 - $28/hr
We provide the support and resources you need to learn the role and succeed. Requirements ... email, chat, and basic online systems. Ability to work independently in a remote environment.
... chat for consumers who reach out experiencing thoughts of suicide in addition to support and ... Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown ...
... chat for consumers who reach out experiencing thoughts of suicide in addition to support and ... Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown ...
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
$17.06/hr
In this role, you'll support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations.
$17.06/hr
In this role, you'll support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations.
Art Director (Remote - Wisconsin)
Milwaukee, WI · Remote
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · Remote
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · On-site +1
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · On-site +1
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
$17/hr
Answer incoming communications from customers through phone, chat, email, and other supported ... support, remote services, navigation, infotainment, and account access * Research customer ...
$17/hr
Answer incoming communications from customers through phone, chat, email, and other supported ... support, remote services, navigation, infotainment, and account access * Research customer ...
Radiologist - Remote
Madison, WI · Remote
$322K - $403K/yr
We offer substantial support to our physicians to ensure high quality reads, maximum efficiency ... Overnight position available with elevated compensation. * US Board certification and state license ...
Radiologist - Remote
Madison, WI · Remote
$322K - $403K/yr
We offer substantial support to our physicians to ensure high quality reads, maximum efficiency ... Overnight position available with elevated compensation. * US Board certification and state license ...
Overnight Remote Chat Support information
What is an overnight remote chat support?
Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.
What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?
To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.
What are some common challenges faced by overnight remote chat support agents, and how can they be managed?
Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.
What is the difference between Overnight Remote Chat Support vs Customer Service Representative?
| Aspect | Overnight Remote Chat Support | Customer Service Representative |
|---|---|---|
| Work Hours | Primarily overnight shifts, 100% remote | Daytime or flexible hours, often in-office or remote |
| Work Environment | Remote, online chat platform | In-office or remote, phone and in-person interactions |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Verbal communication, customer service skills, multitasking |
| Certifications | None typically required, customer service experience preferred | Customer service experience often preferred, sometimes certifications |
Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.
What are the most commonly searched types of Remote Chat Support jobs in Wisconsin?
The most popular types of Remote Chat Support jobs in Wisconsin are:
What are popular job titles related to Overnight Remote Chat Support jobs in Wisconsin?
For Overnight Remote Chat Support jobs in Wisconsin, the most frequently searched job titles are:
- Junior Customer Support Specialist
- Customer Support Specialist
- Senior Customer Support Analyst
- Weekend Zendesk Chat Support
- Customer Service Ai
- Remote Customer Support Specialist
- Remote Customer Happiness Specialist
- Customer Experience Consultant Remote
- Customer Service Representative Work From Home
- Cpc Processor Customer Support
What job categories do people searching Overnight Remote Chat Support jobs in Wisconsin look for?
The top searched job categories for Overnight Remote Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Overnight Remote Chat Support jobs?
Cities in Wisconsin with the most Overnight Remote Chat Support job openings:
Tier 1 Technical Support Representative (REMOTE WISCONSIN)
La Crosse, WI • On-site, Remote
Aureon •
Telecommunications • 501 - 1,000 employees501 - 1,000 employees
3.4
Based on 7 frontline employees who took The Breakroom Quiz
225th of 225 rated it services
Paid breaks
Respectful managers
Good training
Uninterrupted breaks
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 23 days ago
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988
