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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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Union Bank Call Center information

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$10

$17

$25

How much do union bank call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for union bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

How much is the salary in Union Bank?

The salary for a Call Center representative at Union Bank typically ranges from $30,000 to $45,000 annually, depending on experience and location. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What's the average salary at Union Bank?

The average salary for a Call Center representative at Union Bank typically ranges from $30,000 to $45,000 annually, depending on experience and location. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn more. Compensation often includes benefits such as health insurance and paid time off.

What are Union Bank Call Center jobs?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What do you do at a bank call center?

A bank call center representative handles customer inquiries, provides account information, assists with transactions, and resolves issues related to banking products and services. They use phone, chat, or email communication tools and often require knowledge of banking policies and systems to assist customers effectively.

What is the hiring process at Union Bank?

The hiring process for a Call Center position at Union Bank typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and passing background checks. Candidates may also undergo skills assessments or training as part of the onboarding process.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center Representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.
More about Union Bank Call Center jobs
What cities are hiring for Union Bank Call Center jobs? Cities with the most Union Bank Call Center job openings:
What are the most commonly searched types of Bank Call Center jobs? The most popular types of Bank Call Center jobs are:
What states have the most Union Bank Call Center jobs? States with the most job openings for Union Bank Call Center jobs include:
What job categories do people searching Union Bank Call Center jobs look for? The top searched job categories for Union Bank Call Center jobs are:
Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Relationship Banker - Call Center

Relationship Banker - Call Center

Extraco Banks

Harker Heights, TX • On-site

$17 - $22.25/hr

Full-time

Posted 16 days ago

Job description

Job Description: Relationship Banker - Call Center
Location: Harker Heights
Job Summary:
The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank's call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank's financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.
Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.

Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer's needs.
  • Meet or exceed individual and team sales targets to contribute to the bank's overall financial objectives.

Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.

Required Skills & Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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