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Union Bank Call Center Jobs (NOW HIRING)

F&M Bank

Call Center Specialist II

Lodi, CA

$21.40 - $24.61/hr

Call Center Specialist II Department: Central Operations/Call Center Location: Lodi Salary: $21.40 ... bank or credit union) * Multi-tasker with a desire to go the extra mile to service our customers

MCI

Bank Call Center Representative - Mid-shift

Savannah, GA

$14.50 - $18.75/hr

Bank Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Bank Call Center Representative - 4X10 Shift

Savannah, GA · On-site

$14.50 - $18.75/hr

Bank Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

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How much do union bank call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for union bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What are Union Bank Call Center jobs?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center Representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.
More about Union Bank Call Center jobs
What cities are hiring for Union Bank Call Center jobs? Cities with the most Union Bank Call Center job openings:
What are the most commonly searched types of Bank Call Center jobs? The most popular types of Bank Call Center jobs are:
What states have the most Union Bank Call Center jobs? States with the most job openings for Union Bank Call Center jobs include:
What job categories do people searching Union Bank Call Center jobs look for? The top searched job categories for Union Bank Call Center jobs are:
Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 44% Full Time, 41% Part Time, 10% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist II

F&M Bank

Lodi, CA

$21.40 - $24.61/hr

Other

Posted 23 days ago

Job description

Call Center Specialist II
Department: Central Operations/Call Center
Location: Lodi
Salary: $21.40 - $24.61 (Commensurate with experience and qualifications)
Supervises Others: No
Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited- Mon - Fri
F&M Bank's Call Center Specialists are responsible for assisting customers via phone and online chat with simple to complex questions regarding their account(s) and related services offered by the Bank. They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary customer service with efficiency and accuracy, while maintaining a friendly, professional demeanor, and communicating effectively. Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers.
Who are we looking for?
Key Responsibilities
  • Customer Support: Promptly and professionally respond to customer inquiries regarding account balances, debit cards, transactions, and fees, and provide support for our Online and Mobile Banking applications.
  • Issue Resolution: Efficiently troubleshoot and resolve customer issues such as transaction disputes, technical difficulties with online banking, and general complaints, escalating complex problems to management as needed.
  • Account Maintenance: Process customer requests for account changes, stop payments, address updates, password resets, etc., ensuring accuracy and confidentiality.
  • Product Promotion: Educate customers on the bank's full range of products and services and identify opportunities for cross-selling and upselling based on customer needs.
  • Compliance & Quality: Adhere to all banking laws, regulations, and internal policies, maintaining high call quality and service standards, including robust customer authentication and confidentiality protocols to protect customer data and ensure compliance with banking regulations.
  • Documentation: Accurately document all customer interactions and resolutions in the customer relationship management (CRM) software or other relevant systems.
  • Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
Also required:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent, college work/degree preferred
  • One year work experience in Customer Service, preferably for a Financial Institution (bank or credit union)
  • Multi-tasker with a desire to go the extra mile to service our customers
  • Superb written and verbal communication skills, with an emphasis on correct English grammar
  • Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications

F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

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