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Union Bank Call Center Jobs (NOW HIRING)

F&M Bank

Call Center Specialist II

Lodi, CA · On-site

$21.40 - $24.61/hr

Call Center Specialist II Department: Central Operations/Call Center Location: Lodi Salary: $21.40 ... bank or credit union) * Multi-tasker with a desire to go the extra mile to service our customers

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

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How much do union bank call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for union bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What is a Union Bank Call Center job?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What do you do at a Union Bank call center?

A Union Bank call center representative handles customer inquiries, provides account information, assists with transactions, and resolves banking issues over phone or chat. The role requires good communication skills, knowledge of banking products, and familiarity with customer service tools. Employees often work in a fast-paced environment and may need to follow security protocols to protect customer data.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.
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What are the most commonly searched types of Bank Call Center jobs?

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Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Digital Banking Call Center Representative

Liberty Federal Credit Union

Evansville, IN • On-site

$15.25 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Liberty Federal Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Digital Banking Call Center Representative

Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Duties and responsibilities include but are not limited to:

  • Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
  • Perform online and mobile banking duties for both the consumer and business banking platform.
  • Monitor, perform daily tasks, and assist members with various electronic services including but not limited to: Popmoney and External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
  • Serve as back up to the Contact Call Center rotation and answer general account questions.
  • Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
  • Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
  • Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
  • Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation:

  • Incentive opportunities
  • Paid Holidays
  • Paid Time Off (Vacation, Sick and Personal Days)
  • Medical, Dental and Vision Insurance
  • 401(k) retirement program with matching funds
  • Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
  • Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

What Liberty Federal Credit Union employees say

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