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Union Bank Call Center Jobs (NOW HIRING)

AmeriCU Credit Union

Call Center Representative

Rome, NY · On-site

$19 - $22/hr

Call Center Representative Location: Rome, NY 13441 Starting Rate - $19.00/hour to $22.00/hour ... American Banker as one of the Best Credit Unions to Work for in the United States. Learn more:

Corning Credit Union

Call Center Specialist

Corning, NY

$21 - $25.50/hr

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ... Collect information needed to process outgoing bank wires and ensure accuracy and safety, following ...

Corning Credit Union

Call Center Specialist

Wilmington, NC · On-site

$14.25 - $17.75/hr

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ... Collect information needed to process outgoing bank wires and ensure accuracy and safety, following ...

Coastal1 Credit Union

Call Center Rep

Pawtucket, RI

$15.50 - $19.50/hr

Our Call Center Reps provide quality service to members by providing information, resolving ... Union products and services, policies, and procedures. * Ensure compliance with Coastal1's Bank ...

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All JobsUnion Bank Call Center Jobs

Union Bank Call Center information

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How much do union bank call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for union bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What are Union Bank Call Center jobs?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center Representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.
More about Union Bank Call Center jobs
What cities are hiring for Union Bank Call Center jobs? Cities with the most Union Bank Call Center job openings:
What are the most commonly searched types of Bank Call Center jobs? The most popular types of Bank Call Center jobs are:
What states have the most Union Bank Call Center jobs? States with the most job openings for Union Bank Call Center jobs include:
What job categories do people searching Union Bank Call Center jobs look for? The top searched job categories for Union Bank Call Center jobs are:
Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 44% Full Time, 41% Part Time, 10% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

AmeriCU Credit Union

Liverpool, NY • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Call Center Representative
Location: Liverpool, NY 13090
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
Position is overtime eligible and Incentive earning eligible.
Call Center Representative - AmeriCU Credit Union (Rome, NY)
AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative, you will be the voice of AmeriCU-supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.
What You'll Do as a Call Center Representative
  • Manage a high volume of inbound and outbound member interactions in a timely, professional manner
  • Build strong relationships by providing exceptional service and identifying member needs
  • Resolve member inquiries and issues while recommending relevant products and services
  • Process loan applications and maintain knowledge of underwriting guidelines and procedures
  • Educate members on digital banking tools and alternative service channels to enhance their experience
  • Maintain accurate member records within core and CRM systems
  • Meet or exceed individual performance goals and contribute to team success
  • Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
  • Stay current on products, services, and internal processes through ongoing learning and development
  • Maintain operational readiness by following procedures and reporting equipment issues
  • Register with and maintain records in the NMLS system as required
What We're Looking For
  • Strong communication skills (verbal and written across phone, chat, and email)
  • Ability to multitask and thrive in a fast-paced, high-volume environment
  • Customer-focused mindset with strong problem-solving skills
  • Comfort with technology and digital service platforms
  • Sales and relationship-building experience preferred
  • Detail-oriented with a commitment to compliance and accuracy
Benefits & Growth Opportunities
At AmeriCU, our Call Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed.
We offer:
  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD&D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a collaborative team culture
About AmeriCU Credit Union
AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.
We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.
Learn more:
  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/

Pay Range: $19 - $22 per hour

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