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Union Bank Call Center Jobs in Florida (NOW HIRING)

Fairwinds Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit ... Educate members on digital tools such as our mobile app and online banking platform to help them ...

FAIRWINDS Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit ... Educate members on digital tools such as our mobile app and online banking platform to help them ...

Fairwinds

Call Center Agent

Orlando, FL · On-site

$19/hr

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit ... Educate members on digital tools such as our mobile app and online banking platform to help them ...

Fairwinds

Call Center Agent

Orlando, FL · On-site

$19/hr

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit ... Educate members on digital tools such as our mobile app and online banking platform to help them ...

Scout Exchange

Call Center Banker - 2nd Shift

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Job Title - Call Center Banker - 2nd Shift Location - Jacksonville, FL | Onsite Permanent | Banking ... bank offers to help achieve financial goals. Key responsibilities include balancing service ...

Aliance one

Call Center Supervisor

Port Saint Lucie, FL · On-site

$21/hr

Call Center Supervisor Location: Port St. Lucie, FL (On-Site) Travel Required: Must be able to ... at a bank, credit union or card issuer. * Experience leading in a client-dedicated, regulated ...

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All JobsUnion Bank Call Center JobsUnion Bank Call Center Jobs in Florida

Union Bank Call Center information

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$8

$13

$18

How much do union bank call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for union bank call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a Union Bank Call Center job?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What do you do at a union bank call center?

A Union Bank call center representative handles customer inquiries, provides account information, assists with transactions, and resolves banking issues over the phone. The role requires good communication skills, knowledge of banking products, and often involves using customer service software during shifts.

What are the most commonly searched types of Bank Call Center jobs in Florida?

The most popular types of Bank Call Center jobs in Florida are:

What are popular job titles related to Union Bank Call Center jobs in Florida?

For Union Bank Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Union Bank Call Center jobs in Florida look for?

The top searched job categories for Union Bank Call Center jobs in Florida are:

What cities in Florida are hiring for Union Bank Call Center jobs?

Cities in Florida with the most Union Bank Call Center job openings:

Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Agent

Fairwinds Credit Union

Orlando, FL • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. We are looking for qualified customer service professionals who have a desire to take the first step in helping our members live financially free!

Start your journey in our East Orlando Contact Center, located at 3087 N. Alafaya Trail. We offer a starting pay of $19.00/hour, along with a monthly performance incentive. All new crew members are required to work onsite for the first six months to ensure full training and integration into our service model. After six months, based on performance, hybrid or remote flexibility may become available.

Our Contact Center operates:

  • Monday through Friday: 7:00 AM – 9:00 PM

  • Saturday: 8:00 AM – 3:00 PM

  • Schedules are assigned through a shift bid process based on business needs and performance.

    Your Role in Our Mission:

    • Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy.

    • Assist members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more.

    • Promote FAIRWINDS products and services by identifying member needs and recommending solutions that support their financial goals.

    • Educate members on digital tools such as our mobile app and online banking platform to help them bank confidently and independently.

    • Maintain accurate and thorough documentation of member interactions using internal systems and follow up as needed to ensure resolution.

    • Meet performance goals related to service quality, productivity, and member satisfaction.

    • Uphold compliance and security standards by following policies, procedures, and guidelines to protect member information and credit union integrity.

    • Embrace the FAIRWINDS Way by consistently demonstrating our core values in every member and crew interaction.

      What Makes You a Great Fit:

      • Previous customer service experience required; recent contact center, retail banking, or hospitality experience is preferred. 

      • Must be comfortable working in an open Contact Center environment with consistent noise, lighting, and temperature for extended periods.

      • Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally.

      • Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy.

      • Comfort with technology, including the ability to navigate multiple systems, use online banking tools, and troubleshoot digital platforms with members.

      • Strong problem-solving skills and sound judgment when handling member concerns and sensitive information.

      A Culture of Care and Reward:
      You give your best, and we give back with a comprehensive and meaningful rewards package:

      • Enjoy 11 paid holidays and generous paid time off to recharge and reset
      • Build your future with a 6% 401(k) match
      • Eligible to receive a $700 annual contribution to your Health Savings Account
      • Access our comprehensive maternity leave program to support growing families
      • Stay covered with medical, dental, vision, disability, and life insurance
      • Grow your career through leadership development, tuition assistance, and advancement opportunities
      • Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
      • Thrive in a purpose-driven, people-first culture where your impact matters

      This is more than your next job. It’s your next step in changing lives; starting with your own.

      About FAIRWINDS Credit Union
      At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years. Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We’re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.

      Apply