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Union Bank Call Center Jobs (NOW HIRING)

RemX

Call Center ~ Financial

Atlanta, GA · On-site

$20/hr

Banking Call Center AgentJob Duties:Manage high-volume inbound and outbound calls with professionalism and efficiencyAssist customers with account inquiries, transactions, and service requestsResolve ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Travels among all Credit Union branch locations and the Call Center to provide support during ... Educate members on online banking and bill pay services. * Performs other related duties upon ...

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Union Bank Call Center information

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How much do union bank call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for union bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Union Bank Call Center, and how are they typically addressed?

Agents at a Union Bank Call Center often handle high call volumes and must resolve a wide range of customer inquiries, from account issues to transaction disputes. This can be challenging, especially during peak hours or when dealing with upset customers. To address these challenges, agents receive thorough training, ongoing support from supervisors, and access to detailed knowledge bases. Regular team meetings and feedback sessions also help agents share best practices and improve service quality, fostering a collaborative environment.

What is the difference between Union Bank Call Center vs Union Bank Customer Service Representative?

AspectUnion Bank Call CenterUnion Bank Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsBranch or call center, handling customer inquiries
Employer & Industry UsageBanking industry, customer support rolesBanking industry, front-line customer support

The Union Bank Call Center and Customer Service Representative roles both require similar credentials and operate within the banking industry's customer support sector. The main difference lies in the work environment, with the call center role focusing on inbound calls in a dedicated call center setting, while the Customer Service Representative may work in branches or call centers, engaging directly with customers. Both positions aim to assist clients and promote banking services.

What is a Union Bank Call Center job?

Union Bank Call Center jobs involve assisting customers over the phone or through digital channels with their banking needs. Employees in these roles handle inquiries about account balances, transactions, card issues, loans, and other banking services. They are responsible for providing accurate information, resolving customer concerns, and ensuring a high level of customer satisfaction. Additionally, call center agents may process transactions, escalate complex issues, and promote relevant banking products or services. These positions require strong communication skills, problem-solving abilities, and a good understanding of the bank's products and policies.

What do you do at a Union Bank call center?

A Union Bank call center representative handles customer inquiries, provides account information, assists with transactions, and resolves banking issues over phone or chat. The role requires good communication skills, knowledge of banking products, and familiarity with customer service tools. Employees often work in a fast-paced environment and may need to follow security protocols to protect customer data.

What are the key skills and qualifications needed to thrive as a Union Bank Call Center representative, and why are they important?

To thrive as a Union Bank Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic banking platforms is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills for this role. These abilities ensure efficient issue resolution, positive customer experiences, and uphold the bank's reputation in a fast-paced environment.
More about Union Bank Call Center jobs

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Cities with the most Union Bank Call Center job openings:

What are the most commonly searched types of Bank Call Center jobs?

The most popular types of Bank Call Center jobs are:

What states have the most Union Bank Call Center jobs?

States with the most job openings for Union Bank Call Center jobs include:

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The top searched job categories for Union Bank Call Center jobs are:

Union Bank Call Center jobs near you
Infographic showing various Union Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Hudson River Community Credit Union

Corinth, NY • On-site

$16.75 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Hudson River Community Credit Union's mission is to make our members' lives better.
Call Center Representative
HRCCU is seeing a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.
The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction.
Key Responsibilities:
• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.
Qualifications:
Experience: One to three years of similar or related experience. Financial institution, credit union, banking, retail, or contact center experience preferred.
Education: High School Diploma
Required Skills:
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to navigate multiple computer systems simultaneously.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Working knowledge of Microsoft Office products.
Employment Details:
  • Location: HRCCU Operations Center, I Third Street Corinth, NY.
  • Payrate: $20.00-$25.00, based on candidate's experience, qualifications, and demonstrated skills relevant to the position.
  • Medical, Dental, Vision, FSA & HSA options.
  • Life insurance, short term, & long-term disability benefits.
  • 401K with matching contribution up to 10%.
  • Generous paid time off, including birthday off and additional12 observed holidays.
  • Gym reimbursement and wellness program.
  • Internal and external training, including certification and tuition reimbursement.
  • Community Volunteer initiatives.
  • Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.
Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.
Learn more about our company culture and benefits on our careers page!
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org

Apply