ZipRecruiter

Log In

1

Client Engagement Specialist Jobs (NOW HIRING)

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

Dow Jones

Client Engagement Specialist

New York, NY · On-site

$75K - $95K/yr

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You will retain the existing contract revenue within existing buying centers ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsClient Engagement Specialist Jobs

Client Engagement Specialist information

See salary details

$11

$23

$40

How much do client engagement specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client engagement specialist in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.16 per hour, depending on experience, location, and employer.

What is a client engagement specialist?

A Client Engagement Specialist is a professional responsible for building and maintaining strong relationships between a company and its clients. They ensure clients are satisfied with products or services, address any concerns, and work to improve overall client experience. Their duties often include onboarding new clients, responding to inquiries, collecting feedback, and collaborating with internal teams to meet client needs. By doing so, they help drive customer retention and loyalty, which are crucial for a company’s success.

What are the key skills and qualifications needed to thrive as a client engagement specialist?

To thrive as a Client Engagement Specialist, you need strong interpersonal communication, customer service expertise, and a background in business or marketing, often demonstrated by a relevant degree or prior experience. Familiarity with CRM systems, email marketing platforms, and data analytics tools is typically required to manage and track client interactions effectively. Outstanding problem-solving abilities, empathy, and adaptability set top performers apart in this role. These skills are essential for building lasting client relationships, ensuring satisfaction, and driving business growth.

How does a client engagement specialist typically collaborate with sales and account management teams?

Client Engagement Specialists play a key role in bridging communication between clients and internal teams. They often work closely with sales to understand client needs, support onboarding, and ensure a seamless handoff after deals close. Collaboration with account managers is frequent, as engagement specialists help address client concerns, gather feedback, and proactively identify opportunities for additional value. This team-oriented environment requires strong interpersonal skills and the ability to manage multiple stakeholders to achieve client satisfaction and retention goals.

What is the difference between Client Engagement Specialist vs Customer Service Representative?

AspectClient Engagement SpecialistCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, and online communication platformsCall centers, retail, or online support channels
Employer & Industry UsageUsed in industries like finance, tech, and consulting to build long-term client relationshipsCommon across retail, telecom, and service industries for immediate customer support

The main difference is that a Client Engagement Specialist focuses on developing ongoing relationships and strategic engagement with clients, often involving personalized communication and account management. In contrast, a Customer Service Representative primarily handles immediate customer inquiries and resolves issues. Both roles require strong communication skills, but the engagement specialist role emphasizes relationship-building and retention strategies.

More about Client Engagement Specialist jobs

What cities are hiring for Client Engagement Specialist jobs?

Cities with the most Client Engagement Specialist job openings:

Who are the top companies hiring for Client Engagement Specialist jobs?

The top employers for Client Engagement Specialist jobs are:

What states have the most Client Engagement Specialist jobs?

States with the most job openings for Client Engagement Specialist jobs include:

What job categories do people searching Client Engagement Specialist jobs look for?

The top searched job categories for Client Engagement Specialist jobs are:

What are popular job titles related to Client Engagement Specialist jobs?

For Client Engagement Specialist jobs, the most frequently searched job titles are:

Client Engagement Specialist jobs near you
Infographic showing various Client Engagement Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $48,515 per year, or $23.3 per hour.

Client Engagement Specialist

Homeless Health Care Los Angeles

Los Angeles, CA • On-site

$24.38/hr

Full-time

Re-posted 6 days ago

Job description

PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Performs outreach in order to engage clients in substance use treatment referral services.
  • Verifies client benefits (e.g. MediCal, My Health LA) in order to qualify for treatment services and refer for enrollment assistance.
  • Provides education to clients about the various treatment settings in order for the client to evaluate the program that will best fit their needs.
  • Performs client screenings using the American Society of Addiction Medicine (ASAM) triage tool, outreaches to treatment providers for available intakes using the Service Bed Availability Tool (SBAT), schedules intake appointments, and conducts reminder calls and followup.
  • Provides service navigation (e.g. coordinating with county entities), ancillary referrals and linkages (e.g. referrals to the Department of Mental Health) and documentation and reporting (e.g. TCPX, CMAR, LRS, Sage).
  • Provides agency and community education to community partners or referral entities on Client Engagement Navigation Services and other treatmentrelated topics.
  • Documents in the electronic health record (EHR) for the specialty SUD system, known as Sage, and captures client service utilization, progress, and outcome information so this information can be reported to SAPC and the referring state, county, city and hospital entities.
  • Completes the onetime and annual trainings required to conduct services under Los Angeles County’s Substance Use Disorder Treatment System.
  • Implements and consistently practices harm reduction, trauma informed care, housing first and integrated care interventions.
  • Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner.
  • Able to work in a multidisciplinary team environment, utilizing professional, open and respectful communication. Maintains a solution focused, strengths based and client centered approach with managers, coworkers and clients of HHCLA.
  • Ensures performance management standards are met through ongoing supervision addressing barriers as they arise.
  • Maintains client records according to HIPAA and adheres to all client confidentiality requirements and standards.
  • Complies and maintains familiarity with agency and program policies and procedures and other applicable regulations.
  • Attends and participates in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development.
  • Models HHCLA approach, mission and core values in all communication, correspondence, community events, coalitions and advocacy efforts.
  • Reports to work on time and maintains reliable and regular attendance.
  • Maintains current licensing and/or certification as required for position.
  • Other duties as assigned.
    • QUALIFICATIONS & SKILLS:REQUIRED:Education and Work Experience:

    Client Engagement Specialists will be registered and/or certified counselors. All Client Engagement Specialists will also need to complete one-time training requirements in the American Society of Addiction Medicine (ASAM) screening tool, Motivational Interviewing, Cognitive Behavioral Therapy, clinical documentation, treatment planning and overdose prevention and Naloxone administration. In addition, they must complete annual training in the topics of HIV/AIDS/STIs/Hepatitis, Cultural Competency, Confidentiality and Human Trafficking and maintain active CPR and First Aid certification.

    Knowledge and Skills:
  • Familiar with the principles of Harm Reduction, Motivational Interviewing, Trauma Informed Care, Housing First and Integrated Care.
  • Familiar with the American Society of Addiction Medicine (ASAM).
  • Experience working with culturally diverse communities and vulnerable populations.
  • Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public.
  • Ability to work in fastpaced, high energy environment.
  • Ability to define problems and use critical thinking skills to identify solutions.
  • Ability to work independently and with others including other employees, clients and members of the public in facetoface and telephonic contexts.
  • Ability to multitask, establish priorities and manage time, meet deadlines and perform duties under time constraints.
  • Ability to be flexible and adapt to changing work demands.
  • Maintain high level of concentration and attention to detail for extended periods of time.
  • Ability to respond effectively to sensitive inquiries or concerns.
  • Maintain a high level of ethical and professional standards in accordance with agency policies.
  • Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook) and data/electronic records and able to maneuver different websites.
  • Must possess a valid California Driver’s License, properly registered vehicle and insurance.
    • Certificates, Licenses, Registrations:
  • Registered or certified by a Certifying Organization that is approved by the Department of Alcohol and Drug Programs (ADP) (e.g. CAADE, CADTP or CCAPP) in the field of substance use and addiction treatment. Additionally, per contractual requirements, registered counselors who have not completed any coursework or who have partially completed coursework toward becoming certified must be enrolled in a course equaling a minimum of fortyfive (45) hours of formal instruction with an approved substance use disorder education program (e.g. CAADE, CCAPP or CADTP) on relevant substance use disorder related topics, and do so annually until certified. Registered counselors who have completed their coursework toward becoming certified will need to complete fortyfive (45) hours of coursework or continuing education units annually until certified. Proof of completion of coursework or continuing education will need to be provided to the supervisor and kept in staff files.
  • All registered counselors must complete the certification process within five (5) years from the date of becoming registered.
  • All counselors must fulfill the continuing education requirements specified in Title 9, Chapter 8, which includes the requirement of completing forty (40) hours of continuing education units every two (2) years.
  • All Client Engagement Specialists must maintain active registration or certification status according to the requirements set forth by their respective credentialing body.
    • PREFERRED:
  • Strong written skills
  • Bilingual in English and Spanish and bicultural.

Apply