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Fraud Client Services Representative Jobs (NOW HIRING)

Bank of America

Fraud Client Services Representative

MD · On-site

$25 - $27.88/hr

... a client service capacity Skills: * Conflict Management * Customer and Client Focus * Decision Making * Fraud Management * Oral Communications * Active Listening * Attention to Detail * Data ...

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How much do fraud client services representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for fraud client services representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Fraud Client Services Representatives, and how can I effectively handle them?

Fraud Client Services Representatives often encounter high-stress situations, such as assisting clients who are distressed about potential fraud on their accounts. Balancing empathy with efficiency is key, as you'll need to reassure clients while quickly investigating and resolving issues. Staying up-to-date with the latest fraud trends and internal procedures will help you respond accurately. Collaboration with fraud analysts and other departments is frequent, so strong communication skills and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Fraud Client Services Representative, and why are they important?

To thrive as a Fraud Client Services Representative, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, often supported by a high school diploma or relevant experience. Familiarity with fraud detection software, CRM systems, and secure communication tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help professionals excel in this role. These skills are crucial for quickly identifying and resolving fraudulent activity while ensuring a positive client experience and minimizing financial losses.

What is the difference between Fraud Client Services Representative vs Fraud Analyst?

AspectFraud Client Services RepresentativeFraud Analyst
Primary RoleAssists clients with fraud-related issues, provides support, and resolves account concernsInvestigates fraud cases, analyzes data, and identifies fraudulent activities
Required SkillsCustomer service, communication, basic fraud knowledgeAnalytical skills, data analysis, fraud detection techniques
Work EnvironmentCustomer support centers, call centersSecurity teams, investigative units
CertificationsCustomer service certifications, fraud awareness trainingCertifications like CFE, ACFE, or fraud investigation courses

While both roles focus on fraud, the Fraud Client Services Representative primarily supports clients and resolves account issues, whereas the Fraud Analyst investigates and analyzes fraud cases to prevent future incidents. Both roles require knowledge of fraud prevention, but their daily tasks and skill sets differ significantly.

What are Fraud Client Services Representatives?

Fraud Client Services Representatives are professionals who assist customers who may have experienced fraudulent activity on their financial accounts, such as unauthorized transactions or identity theft. They investigate suspicious account activity, help resolve fraud-related issues, and provide guidance on protecting personal information. Their role involves strong communication skills, attention to detail, and knowledge of fraud prevention techniques. They serve as the main point of contact for clients dealing with fraud, ensuring their concerns are addressed promptly and effectively.
More about Fraud Client Services Representative jobs
What cities are hiring for Fraud Client Services Representative jobs? Cities with the most Fraud Client Services Representative job openings:
What states have the most Fraud Client Services Representative jobs? States with the most job openings for Fraud Client Services Representative jobs include:
What job categories do people searching Fraud Client Services Representative jobs look for? The top searched job categories for Fraud Client Services Representative jobs are:
Fraud Client Services Representative jobs near you
Infographic showing various Fraud Client Services Representative job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 74% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Fraud Client Services Representative

Bank of America

Hunt Valley, MD

$15.25 - $20.75/hr

Other

Posted 26 days ago

Job description

Fraud Client Services Representative

Hunt Valley, Maryland

To proceed with your application, you must be at least 18 years of age.

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Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Weekly Work Schedule:

  • Tuesday - Saturday (12:30 PM to 9:00 PM - EST)

  • Sunday - Thursday (12:30 PM to 9:00 PM - EST)

Responsibilities:

  • Identifies client needs and recommends solutions when fraud has been identified

  • Records data captured during client interactions accurately

  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

  • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

  • Communicates effectively and confidently with all clients to make their financial lives better

  • Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections

  • Comfortable receiving ongoing performance feedback and coaching

  • Ability to learn and adapt to new information and technology platforms

  • Minimum of an intermediate level of proficiency with computers and current technology

  • 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

  • 1+ years of experience in the banking/financial industry

  • 2+ years of experience working in a client service capacity​​

Skills:

  • Conflict Management

  • Customer and Client Focus

  • Decision Making

  • Fraud Management

  • Oral Communications

  • Active Listening

  • Attention to Detail

  • Data Collection and Entry

  • Issue Management

  • Problem Solving

  • Adaptability

  • Collaboration

  • Critical Thinking

  • Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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