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Fraud Client Services Representative Jobs (NOW HIRING)

AGFinancial

Client Services Representative

Springfield, MO · On-site

$13.50 - $18.25/hr

Client Services Representative With exceptional people skills, the Client Services Representative is driven to provide accurate, efficient client care in the friendliest way imaginable. The candidate ...

Hibu

Client Services Representative

Columbus, OH · On-site

$15 - $20.25/hr

Client Services Representative A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate ...

Hibu

Client Services Representative

King Of Prussia, PA · On-site

$15.75 - $21.25/hr

Client Services Representative A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate ...

Suveto

Client Services Representative

Berthoud, CO · On-site

$17 - $19/hr

Client Service Representative Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.

TalentRemedy

Client Services Representative

Alexandria, VA · On-site

$17 - $23.25/hr

About the Role Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative ...

TalentRemedy

Client Services Representative

Alexandria, VA · On-site

$17 - $23.25/hr

About the Role Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative ...

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Fraud Client Services Representative information

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How much do fraud client services representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for fraud client services representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a fraud client services representative do?

A fraud client services representative investigates and resolves cases of suspected fraud by analyzing customer accounts, transactions, and reports. They communicate with clients to verify transactions, document findings, and work with fraud prevention tools to prevent future incidents, often requiring strong attention to detail and knowledge of security protocols.

What are common challenges faced by fraud client services representatives, and how can I effectively handle them?

Fraud Client Services Representatives often encounter high-stress situations, such as assisting clients who are distressed about potential fraud on their accounts. Balancing empathy with efficiency is key, as you'll need to reassure clients while quickly investigating and resolving issues. Staying up-to-date with the latest fraud trends and internal procedures will help you respond accurately. Collaboration with fraud analysts and other departments is frequent, so strong communication skills and teamwork are essential for success in this role.

What skills and qualifications are needed to thrive as a fraud client services representative?

To thrive as a Fraud Client Services Representative, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, often supported by a high school diploma or relevant experience. Familiarity with fraud detection software, CRM systems, and secure communication tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help professionals excel in this role. These skills are crucial for quickly identifying and resolving fraudulent activity while ensuring a positive client experience and minimizing financial losses.

What is the difference between Fraud Client Services Representative vs Fraud Analyst?

AspectFraud Client Services RepresentativeFraud Analyst
Primary RoleAssists clients with fraud-related issues, provides support, and resolves account concernsInvestigates fraud cases, analyzes data, and identifies fraudulent activities
Required SkillsCustomer service, communication, basic fraud knowledgeAnalytical skills, data analysis, fraud detection techniques
Work EnvironmentCustomer support centers, call centersSecurity teams, investigative units
CertificationsCustomer service certifications, fraud awareness trainingCertifications like CFE, ACFE, or fraud investigation courses

While both roles focus on fraud, the Fraud Client Services Representative primarily supports clients and resolves account issues, whereas the Fraud Analyst investigates and analyzes fraud cases to prevent future incidents. Both roles require knowledge of fraud prevention, but their daily tasks and skill sets differ significantly.

What is a fraud client services representative?

Fraud Client Services Representatives are professionals who assist customers who may have experienced fraudulent activity on their financial accounts, such as unauthorized transactions or identity theft. They investigate suspicious account activity, help resolve fraud-related issues, and provide guidance on protecting personal information. Their role involves strong communication skills, attention to detail, and knowledge of fraud prevention techniques. They serve as the main point of contact for clients dealing with fraud, ensuring their concerns are addressed promptly and effectively.
More about Fraud Client Services Representative jobs
What cities are hiring for Fraud Client Services Representative jobs? Cities with the most Fraud Client Services Representative job openings:
What states have the most Fraud Client Services Representative jobs? States with the most job openings for Fraud Client Services Representative jobs include:
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Fraud Client Services Representative jobs near you
Infographic showing various Fraud Client Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Bilingual (Spanish) Fraud Client Services Representative - 2nd Shift

Bank of America

Tampa, FL • On-site

$14.75 - $18.50/hr

Full-time

Re-posted 12 days ago

Bank Of America rating

8.2

Company rating: 8.2 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
  • Identifies client needs and recommends solutions when fraud has been identified
  • Records data captured during client interactions accurately
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:
  • Proficient in Spanish and English (Language Assessment Required)
  • 1+ years of customer/client service experience, including experience handling difficult client situations
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
  • Communicates effectively and confidently with all clients to make their financial lives better
  • Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Ability to learn and adapt to new information and technology platforms
  • Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:
  • 1+ years of experience in the banking/financial industry
  • 2+ years of experience working in a client service capacity

Skills:
  • Conflict Management
  • Customer and Client Focus
  • Decision Making
  • Fraud Management
  • Oral Communications
  • Active Listening
  • Attention to Detail
  • Data Collection and Entry
  • Issue Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Critical Thinking
  • Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Mandatory Training Schedule: Monday- Friday 12:00pm - 8:30pm ET
Work Schedule: (subject to change based on business needs)
Sunday - Thursday 3:30pm - 12:00am ET
and/or
Monday, Tuesday, Friday, Saturday 12:00pm-11:00pm ET
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1998

Social media

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