ZipRecruiter

Log In

1

Fraud Client Services Representative Jobs (NOW HIRING)

AGFinancial

Client Services Representative

Springfield, MO · On-site

$13.50 - $18.25/hr

Client Services Representative With exceptional people skills, the Client Services Representative is driven to provide accurate, efficient client care in the friendliest way imaginable. The candidate ...

Adecco

Client Services Representative

Cooperstown, NY · On-site

$24 - $25/hr

If Client Services Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Job Summary The candidate will work as a Client Services ...

SuVeto

Client Services Representative

Berthoud, CO

$17 - $19/hr

Client Service Representative Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.

L&E Research

Client Services Representative

Columbus, OH · On-site

$13 - $17/hr

Client Services Representative Part-Time • Up to 30 hours/week • On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through ...

BANDANA

Client Services Representative

Brooklyn, NY

$20.15 - $27.26/hr

Client Services Representative Tiffany & Co Midtown, 6 E 57th St The Client Services department at the New York Flagship store has an exciting opportunity for an individual interested in a full time ...

L&E Research

Client Services Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

Client Services Representative Part-Time • Up to 30 hours/week • On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through ...

L&E Research

Client Services Representative

Tampa, FL

$14.50 - $19.75/hr

Client Services Representative Part-Time • Up to 30 hours/week • On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through ...

L&E Research

Client Services Representative

Tampa, FL · On-site

$14 - $17/hr

Client Services Representative Part-Time • Up to 30 hours/week • On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through ...

L&E Research

Client Services Representative

Columbus, OH · On-site

$15 - $20.25/hr

Client Services Representative Part-Time • Up to 30 hours/week • On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through ...

Group O

Client Services Representative

Milan, IL · On-site

$20 - $25/hr

As a Client Services Representative, you will be the primary point of contact for our valued clients, providing exceptional customer service and support. Your role will involve managing the order ...

next page

Showing results 1-20

People also search for

All JobsFraud Client Services Representative Jobs

Fraud Client Services Representative information

See salary details

$10

$18

$26

How much do fraud client services representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for fraud client services representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Fraud Client Services Representatives, and how can I effectively handle them?

Fraud Client Services Representatives often encounter high-stress situations, such as assisting clients who are distressed about potential fraud on their accounts. Balancing empathy with efficiency is key, as you'll need to reassure clients while quickly investigating and resolving issues. Staying up-to-date with the latest fraud trends and internal procedures will help you respond accurately. Collaboration with fraud analysts and other departments is frequent, so strong communication skills and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Fraud Client Services Representative, and why are they important?

To thrive as a Fraud Client Services Representative, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, often supported by a high school diploma or relevant experience. Familiarity with fraud detection software, CRM systems, and secure communication tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help professionals excel in this role. These skills are crucial for quickly identifying and resolving fraudulent activity while ensuring a positive client experience and minimizing financial losses.

What is the difference between Fraud Client Services Representative vs Fraud Analyst?

AspectFraud Client Services RepresentativeFraud Analyst
Primary RoleAssists clients with fraud-related issues, provides support, and resolves account concernsInvestigates fraud cases, analyzes data, and identifies fraudulent activities
Required SkillsCustomer service, communication, basic fraud knowledgeAnalytical skills, data analysis, fraud detection techniques
Work EnvironmentCustomer support centers, call centersSecurity teams, investigative units
CertificationsCustomer service certifications, fraud awareness trainingCertifications like CFE, ACFE, or fraud investigation courses

While both roles focus on fraud, the Fraud Client Services Representative primarily supports clients and resolves account issues, whereas the Fraud Analyst investigates and analyzes fraud cases to prevent future incidents. Both roles require knowledge of fraud prevention, but their daily tasks and skill sets differ significantly.

What are Fraud Client Services Representatives?

Fraud Client Services Representatives are professionals who assist customers who may have experienced fraudulent activity on their financial accounts, such as unauthorized transactions or identity theft. They investigate suspicious account activity, help resolve fraud-related issues, and provide guidance on protecting personal information. Their role involves strong communication skills, attention to detail, and knowledge of fraud prevention techniques. They serve as the main point of contact for clients dealing with fraud, ensuring their concerns are addressed promptly and effectively.
More about Fraud Client Services Representative jobs
What cities are hiring for Fraud Client Services Representative jobs? Cities with the most Fraud Client Services Representative job openings:
What states have the most Fraud Client Services Representative jobs? States with the most job openings for Fraud Client Services Representative jobs include:
What job categories do people searching Fraud Client Services Representative jobs look for? The top searched job categories for Fraud Client Services Representative jobs are:
Fraud Client Services Representative jobs near you
Infographic showing various Fraud Client Services Representative job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 74% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Bilingual Fraud Client Services Representative - 2nd Shift

Bank of America

Tampa, FL • On-site

$14.75 - $18.50/hr

Full-time

Posted 20 days ago

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.


At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

  • Identifies client needs and recommends solutions when fraud has been identified
  • Records data captured during client interactions accurately
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

  • Proficient in both Spanish and English
  • 1+ years of customer/client service experience, including experience handling difficult client situations
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
  • Communicates effectively and confidently with all clients to make their financial lives better
  • Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Ability to learn and adapt to new information and technology platforms
  • Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

  • 1+ years of experience in the banking/financial industry
  • 2+ years of experience working in a client service capacity

Skills:

  • Conflict Management
  • Customer and Client Focus
  • Decision Making
  • Fraud Management
  • Oral Communications
  • Active Listening
  • Attention to Detail
  • Data Collection and Entry
  • Issue Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Critical Thinking
  • Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Apply