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Fraud Client Services Representative Jobs (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Client Services Representative A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate ...

NVA

Client Services Representative

Mundelein, IL · On-site

$16 - $20/hr

Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team! Location: 650 N Midlothian Rd, Mundelein, IL 60060 Schedule: Full-Time Flexible Scheduling Rotating ...

NVA

Client Services Representative

Mundelein, IL · On-site

$16 - $20/hr

Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team! Location: 650 N Midlothian Rd, Mundelein, IL 60060 Schedule: Full-Time | Flexible Scheduling | Rotating ...

SuVeto

Client Services Representative

Berthoud, CO · On-site

$17 - $19/hr

Description Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position ...

Health , Inc.

Client Services Representative

Princeton, NJ · On-site

$16.75 - $22.75/hr

Client Service Representative The Client Service Representative (CSR) provides high-quality customer service to internal and external customers, including students. As the "face" of UHS, the Client ...

BANDANA

Client Services Representative

Brooklyn, NY · On-site

$20.15 - $27.26/hr

Client Services Representative Tiffany & Co Midtown, 6 E 57th St The Client Services department at the New York Flagship store has an exciting opportunity for an individual interested in a full time ...

ProCraft Cabinetry

Client Services Representative

Norcross, GA · On-site

$15 - $20.50/hr

Client Services Representative Summary of Position The Client Services Representative (CSR) will be responsible for processing orders diligently, timely, and accurately; as well as the scheduling of ...

Integrityfex

Client Services Representative

New York, NY · Remote

$17.50 - $23.75/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

Integrityfex

Client Services Representative

Los Angeles, CA · Remote

$17.25 - $23.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

New

Integrityfex

Client Services Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

Integrityfex

Client Services Representative

Boulder, CO · Remote

$16.50 - $22.50/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

National Veterinary Associates

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

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Fraud Client Services Representative information

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$10

$18

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How much do fraud client services representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for fraud client services representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a fraud client services representative do?

A fraud client services representative investigates and resolves cases of suspected fraud by analyzing customer accounts, transactions, and reports. They communicate with clients to verify transactions, document findings, and work with fraud prevention tools to prevent future incidents, often requiring strong attention to detail and knowledge of security protocols.

What are common challenges faced by fraud client services representatives, and how can I effectively handle them?

Fraud Client Services Representatives often encounter high-stress situations, such as assisting clients who are distressed about potential fraud on their accounts. Balancing empathy with efficiency is key, as you'll need to reassure clients while quickly investigating and resolving issues. Staying up-to-date with the latest fraud trends and internal procedures will help you respond accurately. Collaboration with fraud analysts and other departments is frequent, so strong communication skills and teamwork are essential for success in this role.

What skills and qualifications are needed to thrive as a fraud client services representative?

To thrive as a Fraud Client Services Representative, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, often supported by a high school diploma or relevant experience. Familiarity with fraud detection software, CRM systems, and secure communication tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help professionals excel in this role. These skills are crucial for quickly identifying and resolving fraudulent activity while ensuring a positive client experience and minimizing financial losses.

What is the difference between Fraud Client Services Representative vs Fraud Analyst?

AspectFraud Client Services RepresentativeFraud Analyst
Primary RoleAssists clients with fraud-related issues, provides support, and resolves account concernsInvestigates fraud cases, analyzes data, and identifies fraudulent activities
Required SkillsCustomer service, communication, basic fraud knowledgeAnalytical skills, data analysis, fraud detection techniques
Work EnvironmentCustomer support centers, call centersSecurity teams, investigative units
CertificationsCustomer service certifications, fraud awareness trainingCertifications like CFE, ACFE, or fraud investigation courses

While both roles focus on fraud, the Fraud Client Services Representative primarily supports clients and resolves account issues, whereas the Fraud Analyst investigates and analyzes fraud cases to prevent future incidents. Both roles require knowledge of fraud prevention, but their daily tasks and skill sets differ significantly.

What is a fraud client services representative?

Fraud Client Services Representatives are professionals who assist customers who may have experienced fraudulent activity on their financial accounts, such as unauthorized transactions or identity theft. They investigate suspicious account activity, help resolve fraud-related issues, and provide guidance on protecting personal information. Their role involves strong communication skills, attention to detail, and knowledge of fraud prevention techniques. They serve as the main point of contact for clients dealing with fraud, ensuring their concerns are addressed promptly and effectively.
More about Fraud Client Services Representative jobs
What cities are hiring for Fraud Client Services Representative jobs? Cities with the most Fraud Client Services Representative job openings:
What states have the most Fraud Client Services Representative jobs? States with the most job openings for Fraud Client Services Representative jobs include:
What job categories do people searching Fraud Client Services Representative jobs look for? The top searched job categories for Fraud Client Services Representative jobs are:
Fraud Client Services Representative jobs near you
Infographic showing various Fraud Client Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Client Services Representative

Hibu

Cedar Rapids, IA • On-site

$15.75 - $21.25/hr

Other

Re-posted 4 days ago

Hibu rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

14th of 50 rated marketing agency

Job description

Client Services Representative

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.

A Client Services Representative is responsible for answering calls from clients and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle. A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients' account information is accurate and updated when necessary. Clients' information is vital as it directly impacts clients' billing and financial reporting.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:
  • Handle appropriate calls as one-call resolutions to increase client satisfaction.
  • Must be knowledgeable of Hibu processes and policies.
  • Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
  • Conducts a thorough investigation into every claim concern.
  • Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
  • Research clients' billing issues and take any specific action required as well as ascertain why the problem occurred.
  • Resolve inquiries in a timely manner, adhering to department specific standards.
  • Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
  • Must get appropriate approvals following the Client Services Authority Levels.
  • Handles miscellaneous duties as required.
Competencies / Critical Skills:
  • Knowledgeable of Hibu processes and policies.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and multi-task.
  • Strong resolution & negotiation skills.
  • Excellent organizational skills and must be detail oriented.
  • Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.
Experience, Qualifications, Technical Requirements, Education:
  • Minimum of 2 years' billing and/or client facing experience preferred.
  • Microsoft (Excel, Word, Outlook).
  • Strong communication skills, verbal and written.
  • Strong analytical skills.
  • Ability to prioritize without direct supervision.
  • Excellent customer service skills.

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

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