The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs (including vendor management, contracting support, program execution, and governance). * Insights ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs (including vendor management, contracting support, program execution, and governance). * Insights ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs (including vendor management, contracting support, program execution, and governance). * Insights ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs (including vendor management, contracting support, program execution, and governance). * Insights ...
Customer Feedback Analyst - Bus Location Information, Emerging Talent Intern (Fall)
New York, NY · On-site
$21/hr
Customer Feedback Analyst - Bus Location Information, Emerging Talent Intern Hourly Rate: $21.00 (Graduate) All internship positions are onsite and require regular, in-person attendance at the ...
Customer Feedback Analyst - Bus Location Information, Emerging Talent Intern (Fall)
New York, NY · On-site
$21/hr
Customer Feedback Analyst - Bus Location Information, Emerging Talent Intern Hourly Rate: $21.00 (Graduate) All internship positions are onsite and require regular, in-person attendance at the ...
Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
Customer Insights Lead
Washington, DC · On-site
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
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Customer Insights Lead
Washington, DC · On-site
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
Customer Insights Lead
Washington, DC · On-site
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
Customer Insights Lead
Washington, DC · On-site
By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...
PR · On-site
Compile and organize customer feedback and supporting data for structured analysis. * Provide summaries of findings to support team and manager review. * Assist in tracking trends across customer ...
PR · On-site
Compile and organize customer feedback and supporting data for structured analysis. * Provide summaries of findings to support team and manager review. * Assist in tracking trends across customer ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better understand customer needs, pain points, and emerging opportunities * Own the design, administration ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better understand customer needs, pain points, and emerging opportunities * Own the design, administration ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better understand customer needs, pain points, and emerging opportunities * Own the design, administration ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better understand customer needs, pain points, and emerging opportunities * Own the design, administration ...
Senior Voice of the Customer Professional
$19.75 - $27/hr
Use customer feedback, survey data, sentiment, behavioral signals, and experience KPIs to identify friction, unmet needs, emerging trends, and opportunities to improve the member experience.
Senior Voice of the Customer Professional
$19.75 - $27/hr
Use customer feedback, survey data, sentiment, behavioral signals, and experience KPIs to identify friction, unmet needs, emerging trends, and opportunities to improve the member experience.
Customer Service Representative
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they do ...
Customer Service Representative
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they do ...
Customer Service Representative
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they do ...
Customer Service Representative
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they do ...
HQ Customer Service Coordinator
$18.25 - $24/hr
Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise. * Analyze customer comments and basic customer data (e.g., survey results, feedback ...
HQ Customer Service Coordinator
$18.25 - $24/hr
Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise. * Analyze customer comments and basic customer data (e.g., survey results, feedback ...
Customer Feedback information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do customer feedback jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for customer feedback in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a Customer Feedback job?
A Customer Feedback job involves collecting, analyzing, and responding to customer opinions, reviews, and surveys to improve products or services. Professionals in this role gather insights from various sources like emails, social media, and feedback forms. They work closely with teams in product development, marketing, and customer service to implement improvements. Strong communication and analytical skills are essential for success in this role.
What are the typical daily responsibilities of someone working in Customer Feedback?
A Customer Feedback professional is responsible for gathering, analyzing, and reporting customer opinions through surveys, interviews, or digital platforms. Daily tasks may include monitoring feedback channels, compiling and categorizing responses, and creating reports to share with relevant teams. They often collaborate with product, marketing, and customer support departments to relay insights and recommend improvements. The role may also involve responding to customer concerns and ensuring follow-ups are handled promptly, making analytical and communication skills essential.
What are the key skills and qualifications needed to thrive in the Customer Feedback position, and why are they important?
To excel in a Customer Feedback role, you need strong analytical abilities, communication skills, and experience with customer service or data collection, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, survey platforms, and feedback analysis tools is typically expected. Active listening, attention to detail, and the ability to provide constructive insights are key soft skills for this position. These competencies ensure accurate collection and effective interpretation of customer insights, driving meaningful improvements for the business.
More about Customer Feedback jobs
What cities are hiring for Customer Feedback jobs? Cities with the most Customer Feedback job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Customer Feedback jobs? States with the most job openings for Customer Feedback jobs include:
What job categories do people searching Customer Feedback jobs look for? The top searched job categories for Customer Feedback jobs are:
- 24 7 Work From Home Customer Service
- Customer Service Leadership
- Bp Customer Service Representative
- Immediate Hire Customer Service
- Txu Energy Customer Service
- Customer Service Representative Telecommunications
- At&T Customer Service Representative
- Night Shift Remote Bank Customer Service
- Nissan Customer Service
- At&T Premier Customer Service
Apple rating
8.0
Based on 673 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible software releases. They are the first responders for outside issues during the development and at launch of Apple's software products, partnering with OS technologies teams to prioritize top customer-related issues. We're looking for a manager of this team of talented EPMs.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976