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Customer Feedback Jobs (NOW HIRING)

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...

Tuckernuck

Customer Insights Lead

Washington, DC

By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...

Marukai

HQ Customer Service Coordinator

Gardena, CA · On-site

$18.25 - $24/hr

Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise. * Analyze customer comments and basic customer data (e.g., survey results, feedback ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they do ...

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Customer Feedback information

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How much do customer feedback jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer feedback in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer feedback?

A Customer Feedback job involves collecting, analyzing, and responding to customer opinions, reviews, and surveys to improve products or services. Professionals in this role gather insights from various sources like emails, social media, and feedback forms. They work closely with teams in product development, marketing, and customer service to implement improvements. Strong communication and analytical skills are essential for success in this role.

What are the typical daily responsibilities of someone working in customer feedback?

A Customer Feedback professional is responsible for gathering, analyzing, and reporting customer opinions through surveys, interviews, or digital platforms. Daily tasks may include monitoring feedback channels, compiling and categorizing responses, and creating reports to share with relevant teams. They often collaborate with product, marketing, and customer support departments to relay insights and recommend improvements. The role may also involve responding to customer concerns and ensuring follow-ups are handled promptly, making analytical and communication skills essential.

What are the key skills and qualifications needed to thrive in the customer feedback position, and why are they important?

To excel in a Customer Feedback role, you need strong analytical abilities, communication skills, and experience with customer service or data collection, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, survey platforms, and feedback analysis tools is typically expected. Active listening, attention to detail, and the ability to provide constructive insights are key soft skills for this position. These competencies ensure accurate collection and effective interpretation of customer insights, driving meaningful improvements for the business.

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Customer Feedback jobs near you
Infographic showing various Customer Feedback job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Software Engineer - Customer Feedback

Apple

San Diego, CA • On-site

Full-time

Re-posted 9 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 680 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

Join the team responsible for Apple's Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools manage the programs, participants, and configuration data that make that feedback possible - and analyze, group, and route it to Apple's engineering teams.
We're looking for a generalist engineer to build and evolve our internal admin tools: content and participant management, permissions, and other applications spanning a broad configuration schema. You'll sit alongside the Program Managers who use these tools every day, giving you a direct line to the people who depend on your work rather than a queue of requests from afar. You'll also be a key contributor to our feedback reading, reporting, and analysis systems, working alongside our ML team as those systems grow to include ML-powered components and asynchronous processing.
Description
We're a small team with a big footprint. Our internal tools serve as the operational backbone of Apple's beta and feedback programs, and engineers in this role can expect to touch nearly every layer of them - application, API, and database - often within the same week. You'll tackle broad-context challenges, such as:
* Building and extending applications for managing participants, content, permissions, and configuration across a large and evolving schema
* Designing data processing flows to move feedback through its lifecycle
* Contributing to our feedback reading, reporting, and analysis systems, in close collaboration with our ML team as those systems adopt ML-powered features and async processing
Because you'll be seated with the Engineering Program Managers who rely on these tools day in and day out, you'll see firsthand how your work lands, catch friction early, and shape the roadmap alongside the people feeling the pain points - not just the engineering team.
An ideal candidate is energized by variety. You should be excited to pick up whichever stack a project calls for, and just as comfortable reasoning about a SQL schema as building the UI on top of it. We're equally excited by a sharp, ambitious engineer early in their career and by a veteran generalist with breadth across multiple domains.
Minimum Qualifications
3-5+ years industry experience in software development
Technical/Engineering BS or equivalent industry experience
Solid, hands-on coding fundamentals across at least one backend and one client/frontend stack
Openness to working in Swift and Ruby specifically, regardless of prior depth in either
Strong SQL and relational data modeling skills
Comfortable and adaptable in a fast-paced and informal environment, able to respond to changing priorities quickly
Preferred Qualifications
Enjoys working in close, daily partnership with users
Comfortable moving between projects rather than specializing in a single layer - you think of yourself as a software engineer, not strictly backend or frontend
Passion for continually learning and exploring new technologies
Experience using Claude or other agentic coding tools to prototype, implement, and test
Excellent collaborative skills, with strong written and verbal communication

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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