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Peco Energy Customer Service Jobs (NOW HIRING)

ComEd

Arranger

Joliet, IL · On-site

... million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and ... PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we ...

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Peco Energy Customer Service information

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$26

How much do peco energy customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for peco energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Peco Energy Customer Service?

A Peco Energy Customer Service job involves assisting customers with inquiries about their electric and gas services, billing, payments, and outages. Representatives handle phone calls, emails, or chats to resolve issues, provide account information, and offer support for service requests. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What does a typical day look like for a Peco Energy Customer Service representative?

A typical day for a Peco Energy Customer Service representative involves fielding customer inquiries via phone, email, or online chat regarding billing, service issues, and account management. You’ll interact with both residential and commercial customers, work closely with internal teams like technical support and billing, and often troubleshoot issues or explain energy programs and policies. The work environment is usually fast-paced, with set schedules and clear performance metrics. Representatives regularly participate in ongoing training to stay updated on system changes and new company offerings, providing plenty of opportunities to develop new skills and grow within the company.

What are the key skills and qualifications needed to thrive in the Peco Energy Customer Service position, and why are they important?

To thrive as a Peco Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of utility services or customer account management. Familiarity with customer relationship management (CRM) software and billing systems is typically required, and prior experience in a call center environment can be beneficial. Patience, empathy, and the ability to remain calm under pressure are vital soft skills for this position. These skills ensure that customer inquiries and concerns are resolved efficiently and professionally, maintaining high levels of customer satisfaction.

What qualifications are needed for Peco Energy Customer Service jobs?

Peco Energy Customer Service positions typically require a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Some roles may also prefer experience with customer service software or utility industry knowledge.
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Peco Energy Customer Service jobs near you
Infographic showing various Peco Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Alliant Energy Customer Service Representative

InnoSource

Marshalltown, IA • On-site

$16.75/hr

Other

Medical, Dental, Life

Posted 10 days ago

Job description

Alliant Energy Customer Service Representative

Marshalltown, Iowa Hybrid Your home is your office! - Must Reside in Iowa Description

Dreaming of a Career Where You Can Make a Difference from Home? Join us as a Customer Service Representative!

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At Alliant Energy/InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside in Iowa

Why This Role Will Change Your Career for the Better

This isn't just another customer service job. As a Customer Service Representative with InnoSource and Alliant Energy, you'll be joining a company that invests in your success and values your contributions. Here, you'll be the trusted voice for our client, a leading energy provider in the Midwest. Each day you will be interacting with customers, guiding them through their questions and making a real difference in their day.

Here's What You'll Love About Working With Us:

  • True Work-Life Balance: Say goodbye to commuting stress! Work from your home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you're looking to boost your earnings.
  • Growth Opportunities: We don't just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you've been waiting for.
  • A Supportive, Team-Oriented Culture: You'll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You're never on your own here!

Key Responsibilities

What You'll Be Doing Every Day:

  • Assisting Alliant Energy customers with service-related questions, billing inquiries, and resolving power outage issues. This may sometimes require de-escalating certain issues with customers in a professional manner.
  • Providing exceptional, friendly support over the phone—no sales required.
  • Navigating multiple systems while speaking with customers.
  • Collaborating with your teammates to ensure every customer gets the help they need.
  • Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Requirements

Education and Experience – Alliant Energy Customer Service Representative

The Ideal Candidate for This Role:

  • Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way.
  • Thrives in a home work setting with a stable work history, and is passionate about providing outstanding service.
  • Holds a high school diploma or GED and is authorized to work in the United States.
  • Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most.

Benefits & Pay

Why InnoSource is the Best Place for Your Career:

  • Comprehensive Benefits: Including health and life insurance, dental reimbursement, and more.
  • Your Home is Your Office: No commute, no traffic, just the comfort of working from your home.
  • Long-Term Career Potential: This role is more than just a job—it's the gateway to a bright future, with opportunities to grow.
  • $16.75/hour
  • Full time hours, 8 hour shifts between 7 a.m.- 7 p.m. M-F

Ready to take the next step in your career? Apply now and experience what it means to truly love where you work!

Apply