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Peco Energy Customer Service Jobs (NOW HIRING)

PECO

Dir Reg Strategy & Rev Policy

Philadelphia, PA · On-site

The position has an extremely high impact of PECO Energy's revenue streams, tax environment, and ... service tariffs, charges, terms, conditions, rules, reports, policy, contract forms, legal ...

PECO

Staff Accountant - PECO (Hybrid)

Philadelphia, PA · On-site

$52K - $69K/yr

... service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 ... million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and ...

PECO

Designer

Warminster, PA · On-site

... Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're ... Respond to customer needs for service by providing designs and furnishing cost estimates based on ...

ComEd

Arranger

Joliet, IL · On-site

... million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and ... PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we ...

ComEd

Supvr Construction

Mount Prospect, IL · On-site

... Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're ... Coordinate emergency response to restore continuity of service to customers, requiring 24-hour ...

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How much do peco energy customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for peco energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does PECO pay an hour?

PECO Energy Customer Service representatives typically earn around $15 to $20 per hour, depending on experience and location. Entry-level positions may start at the lower end of this range, with opportunities for raises and advancement based on performance and tenure.

What are the key skills and qualifications needed to thrive in the Peco Energy Customer Service position, and why are they important?

To thrive as a Peco Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of utility services or customer account management. Familiarity with customer relationship management (CRM) software and billing systems is typically required, and prior experience in a call center environment can be beneficial. Patience, empathy, and the ability to remain calm under pressure are vital soft skills for this position. These skills ensure that customer inquiries and concerns are resolved efficiently and professionally, maintaining high levels of customer satisfaction.

What does a typical day look like for a Peco Energy Customer Service representative?

A typical day for a Peco Energy Customer Service representative involves fielding customer inquiries via phone, email, or online chat regarding billing, service issues, and account management. You’ll interact with both residential and commercial customers, work closely with internal teams like technical support and billing, and often troubleshoot issues or explain energy programs and policies. The work environment is usually fast-paced, with set schedules and clear performance metrics. Representatives regularly participate in ongoing training to stay updated on system changes and new company offerings, providing plenty of opportunities to develop new skills and grow within the company.

What qualifications are needed for PECO jobs?

PECO Energy Customer Service positions typically require a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries. Some roles may also prefer experience with utility systems, computer skills, and relevant certifications or training in customer service or utility operations.

What is the PECO hiring process like?

The PECO Customer Service hiring process typically involves submitting an online application, followed by phone or virtual interviews. Candidates may undergo skills assessments and background checks before receiving a job offer, with training provided upon hire.

Can you work from home as a customer service representative?

Peco Energy Customer Service representatives typically work in call centers or office environments, but some companies may offer remote or work-from-home options depending on the role and company policies. Remote work often requires strong communication skills, a reliable internet connection, and familiarity with customer service software. Availability of remote positions varies by employer and current job market conditions.

What is a Peco Energy Customer Service job?

A Peco Energy Customer Service job involves assisting customers with inquiries about their electric and gas services, billing, payments, and outages. Representatives handle phone calls, emails, or chats to resolve issues, provide account information, and offer support for service requests. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

More about Peco Energy Customer Service jobs
What cities are hiring for Peco Energy Customer Service jobs? Cities with the most Peco Energy Customer Service job openings:
What are the most commonly searched types of Peco Energy Customer Service jobs? The most popular types of Peco Energy Customer Service jobs are:
What states have the most Peco Energy Customer Service jobs? States with the most job openings for Peco Energy Customer Service jobs include:
What job categories do people searching Peco Energy Customer Service jobs look for? The top searched job categories for Peco Energy Customer Service jobs are:
Peco Energy Customer Service jobs near you
Infographic showing various Peco Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Dir Reg Strategy & Rev Policy

Dir Reg Strategy & Rev Policy

PECO

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
The Director of Regulatory Strategy and Revenue Policy provide leadership and strategic direction to the Regulatory Strategy and Revenue Policy team. The position has a total of 7 employees in the organization with 2 managerial direct reports for the following areas: Revenue Policy, Revenue Analysis and Regulatory Strategy. The Director develops and implements strategic policy direction for regulatory activities in Pennsylvania and for PECO transmission policy and rate matters in Washington, D.C. The position is responsible for developing, optimizing, and maintaining the distribution strategy and pricing to meet $4.38 billions of annual revenues to Exelon. Director also participates in the development and execution of PECO Energy's regulatory agenda in Pennsylvania. The position has an extremely high impact of PECO Energy's revenue streams, tax environment, and regulatory framework, resulting from Pennsylvania's regulatory and legislative environment.
Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
  • Develop and implement strategies to obtain $4.38 billion in annual electric and gas revenues for PECO Energy in Pennsylvania, including $800 million in annual stranded cost recovery, $300-400 million in annual purchased gas costs, and over $150 million in electric transmission revenues. (25%)
  • Provide strategic direction and leadership to the Regulatory Strategy and Revenue Policy team for all activities regarding Revenue Policy & Analysis and Regulatory Strategy for PECO Energy that achieve Exelon's Corporate goals. Using leadership skills, a broad understanding of electric and/or gas utility operations, and in-depth working knowledge of financial, legal, and regulatory concepts unique to the electric and/or gas utility industry. (25%)
  • Develop optimal Exelon approach to enhancing and maximizing Exelon's revenues through the development of strategic direction in the regulatory environment while maintaining a consistent external position for Exelon. Develop new sources of revenue through new tariff development as well as utilization and interpretation of existing electric and gas tariffs to generate new revenues in the tens to hundreds of millions of dollars. (25%)
  • Provide leadership and strategic direction for revenue retention, electric and gas rate case development, execution and implementation to meet and enhance EED and Exelon's financial goals. (Estimated impact $100-$200 million) (15%)
  • Represent the Company in litigated proceedings as an expert witness. Review and present testimony and undergo cross-examination as Company expert witness for rate cases and other related filings with the state regulatory body using analytical skills and an in-depth working knowledge of retail electric and/or gas service tariffs, charges, terms, conditions, rules, reports, policy, contract forms, legal, regulatory, and financial concepts and standards unique to the electric and/or gas utility industry (5%)
  • Provide strategic support to legislative policy development and implementation in order to effectuate Exelon and PECO's Energy's business issues that are impacted by legislative activity. (5%)

Job Scope
JOB SCOPE
  • Due to the magnitude of PECO/EED revenue, margin, and earnings impacted by this position, the effects of decision-making and asset management are extremely high. At risk is the $4.38 billion in annual revenue and the collection of the company's stranded investment of $5.26 billion collected at about $800 million per year.
  • This Director Regulatory Strategy and Revenue Policy is one of the key relationship-holders with the 5 Commissioners of the Pennsylvania Public Utility Commission. The impact of this position on financial results and the credibility and image of PECO/Exelon is extremely high, at several hundred million dollars per year. This position also appears frequently before the Commission as both an expert witness in Company electric and gas proceedings and other policy and financial impact proceedings before the Commission.
  • The Director also works with peers and Senior Executives across Exelon to formulate policy recommendations and decisions on behalf of the Corporation. This requires significant understanding of a large number of issues affecting Exelon and its various subsidiaries and the associated financial and strategic issues.
  • Day-to-day supervisory responsibilities are direct, administrative, or functional in nature, and will typically involve the management of a department or project team. Direction includes oversight of work assigned to subordinates, proper application of retail electric and/or gas service tariffs and Company policies for such tariffs by a variety of areas across the Company, and compliance with regulatory requirements related to retail electric and/or gas service tariffs.
  • Internal contacts include senior management as well as personnel at all levels in various organization throughout the Company. External contacts include state regulatory Commission; outside attorneys including those that represent the Company and those that represent other parties in litigation involving Company tariffs; counterparts from other utilities; high-profile and influential customers, their agents, customer consultants, and other customer representatives.
  • Interactions require satisfactory disposition, ability to adjust, skill in selecting appropriate courses of action, and diplomacy. Cooperation, tact, excellent judgment, and persuasiveness are essential to advance the Company's position or to prevent measurable negative impact on the Company's credibility, image and/or business.
  • The level of autonomy in decision-making is very high due to the complexity of issues and the numerous negotiations involving electric and gas rates, taxes, and other legislative matters that have a business impact, representing tens and even hundreds of millions per year.
  • Number of subordinates is 7, including 2 managerial direct reports.
  • Departmental operating and maintenance expense is $1 million.
  • Attend political and community events, board meetings, fundraisers, etc. 10-15 times per month (evenings or weekends) depending on time of year.
  • Travel to state capitol (Harrisburg) 20% of time.

Minimum Qualifications
MINIMUM QUALIFICATIONS
  • Undergraduate degree in Business, Accounting, or Engineering.
  • Master's Degree in Business Administration or Law (J.D.)
  • Minimum 12 years' experience in energy industry.
  • At least Ten (10) years' experience in managing in a changing business environment.
  • At least Five (5) years' experience in managing in a deregulated market environment.
  • Proven ability to develop solutions to resolve complex financial and regulatory issues involving tens of millions to hundreds of millions of dollars annually.
  • Demonstrated complex negotiation skills necessary to resolve issues of significant financial impact and image to the Corporation.
  • Demonstrated ability to build consensus, establish trust, communicate effectively among external and internal stakeholders to maximize solutions to complex regulatory and financial issues.
  • Demonstrated detailed knowledge of corporate tariffs, PUC regulations, revenue requirements, and risk management.
  • Ability to develop numerous business and political relationships with legislators, regulators, and other parties that impact our business.
  • Demonstrated leadership ability in a high-performance culture.
  • Demonstrated ability to foster culture change and implement performance management.
  • Demonstrated project management skills.
  • 5 years of supervisory experience.

Preferred Qualifications
PREFERRED QUALIFICATIONS
Benefits
  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $181,600.00/Yr. - $249,700.00/Yr. plus an additional $50K in Long Term Incentive Plan annually
  • Annual Bonus for eligible positions: 30%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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