The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
This role supports the manager of the CX platform and survey programs, enabling executives and ... Product ownership and day-to-day support for customer feedback and satisfaction survey programs ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
This role supports the manager of the CX platform and survey programs, enabling executives and ... Product ownership and day-to-day support for customer feedback and satisfaction survey programs ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
This role supports the manager of the CX platform and survey programs, enabling executives and ... Product ownership and day-to-day support for customer feedback and satisfaction survey programs ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
This role supports the manager of the CX platform and survey programs, enabling executives and ... Product ownership and day-to-day support for customer feedback and satisfaction survey programs ...
About the Role We're hiring a Product Operations Manager - Feedback Loops to own and continuously ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
About the Role We're hiring a Product Operations Manager - Feedback Loops to own and continuously ... Customer signal arrives from everywhere - field conversations, support interactions, early access ...
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Quick apply
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Customer Insights Lead
Washington, DC · On-site
Manage customer review platforms and moderation workflows * Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to ...
Engineer III, Customer Quality
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality & Insights (Software)
Oak Brook, IL · Hybrid
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality & Insights (Software)
Oak Brook, IL · Hybrid
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality & Insights (Software)
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Engineer III, Customer Quality & Insights (Software)
Oak Brook, IL · On-site
$76K - $123K/yr
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues * Work cross-functionally to implement actionable improvements; focus on problem ...
Manager of Customer Service
$84K - $104K/yr
Manager of Customer Service Our client is seeking a Manager of Customer Service to lead the ... You'll also oversee customer feedback processes, implement service standards, drive continuous ...
New
Quick apply
Manager of Customer Service
$84K - $104K/yr
Manager of Customer Service Our client is seeking a Manager of Customer Service to lead the ... You'll also oversee customer feedback processes, implement service standards, drive continuous ...
New
Identify gaps in customer feedback coverage and implement new listening mechanisms to better ... Experience managing closed-loop feedback programs and customer recovery processes * Proven ability ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better ... Experience managing closed-loop feedback programs and customer recovery processes * Proven ability ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better ... Experience managing closed-loop feedback programs and customer recovery processes * Proven ability ...
Identify gaps in customer feedback coverage and implement new listening mechanisms to better ... Experience managing closed-loop feedback programs and customer recovery processes * Proven ability ...
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Manager, Voice of Customer Programs
$81K - $135K/yr
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Manager, Voice of Customer Programs
$81K - $135K/yr
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Manager, Voice of Customer Programs
Long Island City, NY · On-site
$81K - $135K/yr
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Manager, Voice of Customer Programs
Long Island City, NY · On-site
$81K - $135K/yr
Maintain & evolve feedback mechanisms and experience measurement across the business * Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and ...
Customer Feedback Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer feedback manager jobs pay per year?
As of Jul 24, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What does a Customer Feedback Manager do?
A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.
What are the key skills and qualifications needed to thrive as a Customer Feedback Manager, and why are they important?
To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.
How does a Customer Feedback Manager typically collaborate with other departments to drive improvements?
A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.
What is the difference between Customer Feedback Manager vs Customer Service Representative?
| Aspect | Customer Feedback Manager | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes customer feedback to improve products/services | Assists customers with inquiries and resolves issues |
| Required Skills | Data analysis, communication, problem-solving | Communication, patience, problem-solving |
| Work Environment | Office, customer feedback platforms, data tools | Call centers, retail stores, online chat |
| Common Certifications | Customer experience, data analysis certifications | Customer service training, communication courses |
The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.
What cities are hiring for Customer Feedback Manager jobs? Cities with the most Customer Feedback Manager job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Customer Feedback Manager jobs? States with the most job openings for Customer Feedback Manager jobs include:
Apple rating
8.0
Based on 674 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible software releases. They are the first responders for outside issues during the development and at launch of Apple's software products, partnering with OS technologies teams to prioritize top customer-related issues. We're looking for a manager of this team of talented EPMs.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976