Make recommendations for changes to products or services based on customer feedback and requests. Essential Duties and Responsibilities * Manages a team or unit of customer service representatives ...
New
Make recommendations for changes to products or services based on customer feedback and requests. Essential Duties and Responsibilities * Manages a team or unit of customer service representatives ...
New
Customer Support Manager
Apex, NC · On-site +1
This role is responsible for overseeing customer service operations, developing support processes, managing support platforms, analyzing customer feedback, and partnering cross-functionally with ...
Customer Support Manager
Apex, NC · On-site +1
This role is responsible for overseeing customer service operations, developing support processes, managing support platforms, analyzing customer feedback, and partnering cross-functionally with ...
Customer Success Manager
Chicago, IL · On-site
$75K - $100K/yr
Gather and synthesize customer feedback to inform product improvements and roadmap decisions ... Proven ability to manage multiple customers and projects simultaneously * Comfortable balancing ...
New
Customer Success Manager
Chicago, IL · On-site
$75K - $100K/yr
Gather and synthesize customer feedback to inform product improvements and roadmap decisions ... Proven ability to manage multiple customers and projects simultaneously * Comfortable balancing ...
New
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...
Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for ...
Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for ...
Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for ...
Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for ...
Product Manager
Keene, NH · On-site
Establish and maintain direct communication with the global commercial team and work closely to grow customer relationships utilizing Voice of Customer feedback * Manage the product pricing strategy ...
Product Manager
Keene, NH · On-site
Establish and maintain direct communication with the global commercial team and work closely to grow customer relationships utilizing Voice of Customer feedback * Manage the product pricing strategy ...
Customer Service Representative
Irving, TX · On-site
$14.75 - $20.25/hr
Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities. * Logistics Coordination: Works closely with ...
New
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Customer Service Representative
Irving, TX · On-site
$14.75 - $20.25/hr
Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities. * Logistics Coordination: Works closely with ...
New
Advocate for the customer by providing feedback to Product and Engineering teams to inform the ... Product Management - Provide customer feedback to product owners/key stakeholders * Data Analytics ...
Advocate for the customer by providing feedback to Product and Engineering teams to inform the ... Product Management - Provide customer feedback to product owners/key stakeholders * Data Analytics ...
Customer Success Manager
Portland, OR · On-site
Advocate for the customer by providing feedback to Product and Engineering teams to inform the ... Product Management - Provide customer feedback to product owners/key stakeholders * Data Analytics ...
Customer Success Manager
Portland, OR · On-site
Advocate for the customer by providing feedback to Product and Engineering teams to inform the ... Product Management - Provide customer feedback to product owners/key stakeholders * Data Analytics ...
Customer Support Manager
Tampa, FL · On-site
$55K - $61K/yr
Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...
Customer Support Manager
Tampa, FL · On-site
$55K - $61K/yr
Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...
Customer Support Manager
Tampa, FL · On-site
$55K - $61K/yr
Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...
Customer Support Manager
Tampa, FL · On-site
$55K - $61K/yr
Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...
Marketing Manager
Indianapolis, IN · On-site
$22 - $24/hr
Demonstrated ability to use customer feedback to modify and improve marketing designs and campaigns ... Experience managing marketing teams or cross-functional project groups. Responsibilities: * Develop ...
Quick apply
Marketing Manager
Indianapolis, IN · On-site
$22 - $24/hr
Demonstrated ability to use customer feedback to modify and improve marketing designs and campaigns ... Experience managing marketing teams or cross-functional project groups. Responsibilities: * Develop ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Customer Success Manager
Ann Arbor, MI · On-site
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Customer Success Manager
Ann Arbor, MI · On-site
Experience working with customer feedback, insights, and success planning * Ability to manage multiple customer accounts simultaneously What will you be doing in this role? * Build and maintain ...
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · On-site
$94K - $125K/yr
You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive and proactive) on customer feedback across Taco Bell's digital channels both outside and inside the ...
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · On-site
$94K - $125K/yr
You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive and proactive) on customer feedback across Taco Bell's digital channels both outside and inside the ...
Customer Feedback Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer feedback manager jobs pay per year?
As of Jul 24, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What does a Customer Feedback Manager do?
A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.
What are the key skills and qualifications needed to thrive as a Customer Feedback Manager, and why are they important?
To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.
How does a Customer Feedback Manager typically collaborate with other departments to drive improvements?
A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.
What is the difference between Customer Feedback Manager vs Customer Service Representative?
| Aspect | Customer Feedback Manager | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes customer feedback to improve products/services | Assists customers with inquiries and resolves issues |
| Required Skills | Data analysis, communication, problem-solving | Communication, patience, problem-solving |
| Work Environment | Office, customer feedback platforms, data tools | Call centers, retail stores, online chat |
| Common Certifications | Customer experience, data analysis certifications | Customer service training, communication courses |
The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.
What cities are hiring for Customer Feedback Manager jobs? Cities with the most Customer Feedback Manager job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Customer Feedback Manager jobs? States with the most job openings for Customer Feedback Manager jobs include:
Full-time
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Job description
Job Summary
The Customer Service Manager will manage a team of customer service representatives and ensure service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests.
Essential Duties and Responsibilities
- Manages a team or unit of customer service representatives and ensures service levels are met or exceeded.
- Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
- Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process.
- Makes recommendations for changes to products or services based on customer feedback and requests.
- Manages subordinate staff in the day-to-day performance of their jobs.
- Ensures that project/department milestones/goals are met and adhering to approved budgets.
- Liaison between corporate scheduling, corporate customer service, sales, and the plant.
- Provide and develop back-up for their duties and other members of the customer service team.
- Other duties may be assigned as deemed necessary.
Education and/or Experience
- Bachelor\'s degree in business
- Minimum 5 years\' customer service experience with track record of positive customer feedback.
- Experience leading a team in a customer service environment.
- Experience in remote work is preferable.
- Ability to manage multiple projects simultaneously, meet deadlines, and handle a fast-paced critical work environment.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
About FS Builder Resources
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
The Colony, TX, US
Year founded
1983