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Customer Feedback Manager Jobs (NOW HIRING)

LPL Financial Holdings, Inc.

AVP, Client Feedback

Tempe, AZ · On-site

$86K - $144K/yr

Requirements: * 5+ years' experience in client experience, feedback management, operations, or service quality roles. * 5+ years' experience working with feedback systems, CRM tools, case management ...

LPL Financial

AVP, Client Feedback

Tempe, AZ · Remote

$86K - $144K/yr

Requirements: * 5+ years' experience in client experience, feedback management, operations, or service quality roles. * 5+ years' experience working with feedback systems, CRM tools, case management ...

LPL Financial

AVP, Client Feedback

Tempe, AZ · On-site

$86K - $144K/yr

Requirements: * 5+ years' experience in client experience, feedback management, operations, or service quality roles. * 5+ years' experience working with feedback systems, CRM tools, case management ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Gather and synthesize customer feedback to inform product improvements and roadmap decisions

LPL Financial

AVP, Client Feedback

Fort Mill, SC · Remote

$86K - $144K/yr

Requirements: * 5+ years' experience in client experience, feedback management, operations, or service quality roles. * 5+ years' experience working with feedback systems, CRM tools, case management ...

Marukai

HQ Customer Service Section Manager

Gardena, CA · On-site

... management processes as appropriate. Design, implement, and oversee customer service training ... Analyze customer feedback, complaints, service trends, and operational observations; identify root ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

Gather and synthesize customer feedback to inform product improvements and roadmap decisions ... Proven ability to manage multiple customers and projects simultaneously * Comfortable balancing ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

Gather and synthesize customer feedback to inform product improvements and roadmap decisions ... Proven ability to manage multiple customers and projects simultaneously * Comfortable balancing ...

Ametek

Product Manager

Keene, NH

Establish and maintain direct communication with the global commercial team and work closely to grow customer relationships utilizing Voice of Customer feedback * Manage the product pricing strategy ...

YUM

Sr. Analyst, Digital Voice of the Customer

Irvine, CA · On-site

$98.40 - $115.80/hr

You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive and proactive) on customer feedback across Taco Bell's digital channels both outside and inside the ...

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Customer Feedback Manager information

See salary details

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$58K

$101K

How much do customer feedback manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer feedback manager do?

A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.

What skills and qualifications are needed to be a customer feedback manager?

To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.

How does a customer feedback manager collaborate with other departments to drive improvements?

A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.

What is the difference between Customer Feedback Manager vs Customer Service Representative?

AspectCustomer Feedback ManagerCustomer Service Representative
Primary RoleAnalyzes customer feedback to improve products/servicesAssists customers with inquiries and resolves issues
Required SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOffice, customer feedback platforms, data toolsCall centers, retail stores, online chat
Common CertificationsCustomer experience, data analysis certificationsCustomer service training, communication courses

The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.

How do you become a customer feedback manager?

To become a customer feedback manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, data analysis, or market research. Strong communication skills and proficiency with feedback tools or customer relationship management (CRM) software are also important. Gaining relevant certifications or training in data analysis or customer experience can enhance prospects in this role.

What cities are hiring for Customer Feedback Manager jobs?

Cities with the most Customer Feedback Manager job openings:

What are the most commonly searched types of Customer Feedback jobs?

The most popular types of Customer Feedback jobs are:

What states have the most Customer Feedback Manager jobs?

States with the most job openings for Customer Feedback Manager jobs include:

Customer Feedback Manager jobs near you

AVP, Client Feedback

LPL Financial Holdings, Inc.

Tempe, AZ • On-site

$86K - $144K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

LPL Financial rating

7.4

Company rating: 7.4 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

119th of 151 rated financial services

Job description

Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The Assistant Vice President, Client Feedback plays a critical role in delivering an exceptional client experience by operationally executing and strengthening the firm's closed-loop feedback program. This role is responsible for day-to-day management of client feedback responses, serving as a central coordinator between clients and internal subject matter experts (SMEs).
The AVP, Client Feedback focuses on operational excellence, troubleshooting, and proactive experience improvement, driving timely, thoughtful, and consistent handling of feedback, managing escalations, and maintaining strong governance across the feedback program. The role champions client-centricity and hospitality across the organization through action and influence.
Responsibilities:
  • Manage and triage incoming client feedback, ensuring timely acknowledgment, accurate routing, and closed-loop communication.
  • Serve as a quality control checkpoint for consistent, professional client communications.
  • Monitor feedback trends, escalating urgent or systemic issues as needed.
  • Partner with cross-functional feedback SMEs to drive delivery of responses within defined Service Level Agreements (SLAs) by tracking timelines, sending reminders, and proactively mitigating risks.
  • Drive proactive oversight of feedback, including monitoring stale or aging items, and re-engaging stakeholders to move issues forward.
  • Facilitate targeted touchpoints, support sessions, and working meetings with SMEs to address complex, sensitive, or high-risk feedback.
  • Maintain SME coverage by managing topic alignment, identifying gaps, and supporting onboarding.
  • Contribute to feedback governance through tooling enhancements, workflow improvements, and reporting that surfaces client sentiment and response effectiveness.
  • Champion a culture of client-centricity, accountability, and continuous improvement across the organization.

What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
  • 5+ years' experience in client experience, feedback management, operations, or service quality roles.
  • 5+ years' experience working with feedback systems, CRM tools, case management platforms, and/or operational workflows.
  • 3+ years' experience in the wealth management industry.
  • Bachelor's degree in communications, business administration, social sciences or related field, or equivalent years' work experience.

Core Competencies:
  • Ownership & Accountability: Demonstrates a high level of motivation, integrity, and commitment to excellence; takes full ownership of work and outcomes, consistently following through on commitments and holding self and others accountable for results.
  • Client Focus & Quality Execution: Anticipates and meets the needs of internal and external clients, delivering accurate, timely, and high-quality outcomes while maintaining strong attention to detail and operational discipline.
  • Collaboration & Influence: Builds trust-based cross-functional partnerships, effectively coordinates stakeholders, and drives alignment and outcomes without direct authority by removing barriers and fostering collaboration.
  • Communication Excellence: Communicates clearly, professionally, and with purpose-adapting message, tone, and level of detail to the audience while maintaining a high standard of written and verbal communication.
  • Judgment & Prioritization: Applies sound judgment to evaluate information, assess risk, and manage competing priorities in a fast-paced environment; confidently handles escalations and sensitive issues while meeting deadlines and SLAs.

Preferences:
  • Experience with Medallia
  • Exposure to Tableau

Pay Range:
$86,829.00 - $144,715.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26

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