ZipRecruiter

Log In

1

Customer Feedback Manager Jobs in Colorado (NOW HIRING)

Symmetrio

Customer Success Manager

Denver, CO · On-site

Customer Success Manager Symmetrio is recruiting on behalf of an innovative healthcare technology ... Gather customer feedback and translate insights into product enhancement opportunities. * Identify ...

Kinective

Customer Success Manager

Golden, CO · On-site

Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much ... Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Gather customer feedback and translate insights into product enhancement opportunities. * Identify ...

AutoStore System, Inc

Customer Success Manager

Denver, CO · On-site

$90 - $130/hr

... feedback, and open growth opportunities.* Maintain customer NPS scores that are above average ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

New

Auto Store

Customer Success Manager

Denver, CO · On-site

... feedback, and open growth opportunities. * Maintain customer NPS scores that are above average ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

AutoStore

Customer Success Manager

Denver, CO · On-site

... feedback, and open growth opportunities. * Maintain customer NPS scores that are above average ... Time management as second nature, with a disciplined approach to organizing tasks and priorities.

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Continuously evaluate customer health signals and feedback to surface churn risks and growth ...

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Gather customer feedback and translate insights into product enhancement opportunities. * Identify ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Gather customer feedback and translate insights into product enhancement opportunities. * Identify ...

365 Retail Markets

Customer Success Manager

Denver, CO · On-site

... feedback * Stay current on all product offerings and support resources to confidently assist ... Leverage CRM and reporting tools to track customer health, expansion opportunities, and portfolio ...

365 Retail Markets

Customer Success Manager

Denver, CO · On-site

... feedback * Stay current on all product offerings and support resources to confidently assist ... Leverage CRM and reporting tools to track customer health, expansion opportunities, and portfolio ...

365 Retail Markets

Customer Success Manager

Denver, CO · On-site

... feedback * Stay current on all product offerings and support resources to confidently assist ... Leverage CRM and reporting tools to track customer health, expansion opportunities, and portfolio ...

New

CFM Company

Customer Success Manager

Golden, CO · On-site

Act as the voice of the customer within Kinective, advocating for customer needs, preferences, and feedback across internal teams. Collaborate with product management and development teams to relay ...

Beamish

Customer Service Assistant

Denver, CO · On-site

$17.75 - $24.50/hr

Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes ... Manage complaints, provide proper solutions and options within the time limits; follow up to secure ...

next page

Showing results 1-20

All JobsCustomer Feedback JobsCustomer Feedback Manager JobsCustomer Feedback Manager Jobs in Colorado

Customer Feedback Manager information

What does a customer feedback manager do?

A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.

What skills and qualifications are needed to be a customer feedback manager?

To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.

How does a customer feedback manager collaborate with other departments to drive improvements?

A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.

What is the difference between Customer Feedback Manager vs Customer Service Representative?

AspectCustomer Feedback ManagerCustomer Service Representative
Primary RoleAnalyzes customer feedback to improve products/servicesAssists customers with inquiries and resolves issues
Required SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOffice, customer feedback platforms, data toolsCall centers, retail stores, online chat
Common CertificationsCustomer experience, data analysis certificationsCustomer service training, communication courses

The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.

How do you become a customer feedback manager?

To become a customer feedback manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, data analysis, or market research. Strong communication skills and proficiency with feedback tools or customer relationship management (CRM) software are also important. Gaining relevant certifications or training in data analysis or customer experience can enhance prospects in this role.

What are the most commonly searched types of Customer Feedback jobs in Colorado?

The most popular types of Customer Feedback jobs in Colorado are:

What cities in Colorado are hiring for Customer Feedback Manager jobs?

Cities in Colorado with the most Customer Feedback Manager job openings:

Customer Feedback Manager jobs near you

Customer Success Manager

Symmetrio

Denver, CO • On-site

Other

Posted 14 days ago

Job description

Customer Success Manager

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This position is based in the Denver area and requires approximately 40% travel throughout the United States.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.

Apply