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Customer Feedback Manager Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...

Jobtailor

Customer Success Manager

Los Angeles, CA · On-site

$100 - $180/hr

Monitor, collect, and report on customer feedback to identify process improvement opportunities * Build and maintain strong working relationships with nurses, physicians, materials management, and ...

Dennemeyer

Customer Success Manager

As a Customer Success Manager , you will serve as a strategic partner and trusted advisor to our ... Share customer insights, feedback, and business intelligence to support informed decision-making ...

Yum

Sr. Analyst, Digital Voice of the Customer

Irvine, CA · On-site

$94K - $125K/yr

You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive and proactive) on customer feedback across Taco Bell's digital channels both outside and inside the ...

The Dennemeyer Group

Customer Success Manager

As a Customer Success Manager , you will serve as a strategic partner and trusted advisor to our ... Share customer insights, feedback, and business intelligence to support informed decision-making ...

Dennemeyer Group

Customer Success Manager

As a Customer Success Manager , you will serve as a strategic partner and trusted advisor to our ... Share customer insights, feedback, and business intelligence to support informed decision-making ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

Rittal

Associate Product Manager - IA

Schaumburg, IL · On-site

$88 - $110/hr

Customer feedback management: Gathering customer feedback, analyzing usage data, and identifying areas for product improvement. Technical support and direction: Provide technical assistance and ...

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Customer Feedback Manager information

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How much do customer feedback manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer feedback manager do?

A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.

What skills and qualifications are needed to be a customer feedback manager?

To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.

How does a customer feedback manager collaborate with other departments to drive improvements?

A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.

What is the difference between Customer Feedback Manager vs Customer Service Representative?

AspectCustomer Feedback ManagerCustomer Service Representative
Primary RoleAnalyzes customer feedback to improve products/servicesAssists customers with inquiries and resolves issues
Required SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOffice, customer feedback platforms, data toolsCall centers, retail stores, online chat
Common CertificationsCustomer experience, data analysis certificationsCustomer service training, communication courses

The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.

How do you become a customer feedback manager?

To become a customer feedback manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, data analysis, or market research. Strong communication skills and proficiency with feedback tools or customer relationship management (CRM) software are also important. Gaining relevant certifications or training in data analysis or customer experience can enhance prospects in this role.

What cities are hiring for Customer Feedback Manager jobs?

Cities with the most Customer Feedback Manager job openings:

What are the most commonly searched types of Customer Feedback jobs?

The most popular types of Customer Feedback jobs are:

What states have the most Customer Feedback Manager jobs?

States with the most job openings for Customer Feedback Manager jobs include:

Customer Feedback Manager jobs near you

Customer Support Manager

Limitless East Marketing

Tampa, FL • On-site

$55K - $61K/yr

Full-time

Re-posted 11 days ago

Job description

Company Description

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.

Job Description

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications

  • Strong leadership and communication skills with the ability to guide and motivate teams.

  • Excellent problem-solving abilities and a customer-centric mindset.

  • Solid organizational skills with attention to detail and process improvement.

  • Ability to work effectively in a fast-paced, collaborative environment.

  • Proficiency in support systems, ticketing processes, and performance tracking tools.

Additional Information

Benefits

  • Competitive salary range of $55,000 - $61,000

  • Opportunities for career growth and professional development

  • Supportive and dynamic work environment

  • Job Type: Full-time

  • Skill-building and advancement opportunities within a growing company

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