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Customer Feedback Manager Jobs (NOW HIRING)

HR One

Customer Experience Manager

Utica, NY

$60K - $75K/yr

Monitor customer feedback and analyze data to identify trends and areas for improvement. * Collaborate with sales, marketing, and support teams to ensure a seamless customer journey. * Manage ...

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

Prepare regular reports on customer feedback, service trends, and team progress. Qualifications The Customer Support Manager will oversee daily customer service operations, ensuring high-quality ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN

Design and manage omnichannel listening programs across web, mobile app, email, chat, and SMS to capture feedback throughout the customer journey. * Build and maintain role-based dashboards and ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

Design and manage omnichannel listening programs across web, mobile app, email, chat, and SMS to capture feedback throughout the customer journey. * Build and maintain role-based dashboards and ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN

Design and manage omnichannel listening programs across web, mobile app, email, chat, and SMS to capture feedback throughout the customer journey. * Build and maintain role-based dashboards and ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN

Design and manage omnichannel listening programs across web, mobile app, email, chat, and SMS to capture feedback throughout the customer journey. * Build and maintain role-based dashboards and ...

Two Dots

Customer Success Lead

Santa Monica, CA · On-site

Collect customer feedback regarding the product and support services, and collaborate with product development teams to drive product enhancements. * Escalation Management : Address escalated ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

Antithesis

Customer Success Manager

Vienna, VA · On-site

Customer Success Manager Position As a Customer Success Manager (CSM) at Antithesis, you play a ... Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting ...

Interiors Of Colorado

Customer Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Enter and maintain data in CRM system * Communicate clearly with customers and internal teams * Document interactions and feedback thoroughly * Maintain comprehensive product knowledge * Collect and ...

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Customer Feedback Manager information

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$101K

How much do customer feedback manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What jobs make $3,000 a month without a degree?

A Customer Feedback Manager typically earns more than $3,000 a month, but entry-level roles or related positions such as sales representatives, administrative assistants, or delivery drivers can also reach this income level without a degree, especially with experience or tips. Many of these jobs require strong communication skills, reliability, and sometimes certifications or licenses, but they do not necessarily require a college degree.

What does a Customer Feedback Manager do?

A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.

What are the key skills and qualifications needed to thrive as a Customer Feedback Manager, and why are they important?

To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.

How does a Customer Feedback Manager typically collaborate with other departments to drive improvements?

A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.

What is the difference between Customer Feedback Manager vs Customer Service Representative?

AspectCustomer Feedback ManagerCustomer Service Representative
Primary RoleAnalyzes customer feedback to improve products/servicesAssists customers with inquiries and resolves issues
Required SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOffice, customer feedback platforms, data toolsCall centers, retail stores, online chat
Common CertificationsCustomer experience, data analysis certificationsCustomer service training, communication courses

The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.

What cities are hiring for Customer Feedback Manager jobs? Cities with the most Customer Feedback Manager job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Customer Feedback Manager jobs? States with the most job openings for Customer Feedback Manager jobs include:
Customer Feedback Manager jobs near you
Customer Experience Manager

Customer Experience Manager

HR One

Utica, NY

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Customer Experience Manager

FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused Customer Experience Manager to join our team. The ideal candidate will be responsible for designing and implementing strategies to improve the overall customer experience and ensuring customer satisfaction. This role requires collaboration across departments to align customer service processes and deliver exceptional service that meets and exceeds customer expectations. We will work as one team to create an experience where our customers will leave having had a great time and knowing that we make world-class, award-winning products. 

Key Responsibilities:

  • Develop and execute customer experience strategies that enhance customer satisfaction.
  • Lead initiatives that improve customer service quality and operational efficiency.
  • Monitor customer feedback and analyze data to identify trends and areas for improvement.
  • Collaborate with sales, marketing, and support teams to ensure a seamless customer journey.
  • Manage customer service teams, providing coaching and support to achieve performance goals.
  • Plan and coordinate all advertising promotions, and social planning for VIP Tasting Tours, company & corporate events.
  • Drive continuous improvement initiatives based on customer insights and industry best practices.
  • Promote growth for the Brewery Visitor Center (Biergarten/Tavern/Events/Gift Shop) by creating events and an experiences that will establish the Brewery as a "must go" destination. 

Requirements

Qualifications and Skills:

  • Work experience preferred in hospitality, restaurant or retail industry.
  • 3+ years of experience in customer experience, customer service management, or related roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze customer feedback and translate insights into actionable strategies.
  • Problem-solving skills and the ability to handle escalated customer issues effectively.
  • Detail-oriented with strong organizational and project management skills.
  • Passionate about customer satisfaction and driving business growth through excellent service.

Benefits

Schedule: Tuesday - Saturday

Salary Range: $60,000 - $75,000

Benefits include: Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Match FSA Employee Assistance Program Paid Time Off & Paid Sick Time

FX Matt Brewery is an Equal Opportunity Employer and considers all applicants without regard to race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity or expression, transgender status, marital or family status, pregnancy, military/veteran status, genetic information, arrest or conviction record, domestic violence victim status, or any other protected class under applicable federal, state, and local law.

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