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Customer Feedback Manager Jobs (NOW HIRING)

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ... Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and ...

Fluence

Senior Manager, Customer Insights Role Overview As the Senior Manager, Customer Insights, you will ... feedback directly influences our product roadmaps, go-to-market strategies, and commercial ...

Two Dots

Customer Success Lead

Santa Monica, CA

$95K - $165K/yr

Collect customer feedback regarding the product and support services, and collaborate with product development teams to drive product enhancements. * Escalation Management : Address escalated ...

Liberty Latin America Communications, Inc.

PR · On-site

Compile and organize customer feedback and supporting data for structured analysis. * Provide summaries of findings to support team and manager review. * Assist in tracking trends across customer ...

Thermo Fisher Scientific

OR

$123K - $180K/yr

... feedback management systems and CRM platforms • Demonstrated ability to lead through influence in a matrix environment • Excellence in strategic planning, process optimization, and change ...

Xylem

Manager, Customer Service

Yellow Springs, OH

The Customer Service Manager is responsible for leading the customer service team to provide ... Lead and manage a team, providing guidance, feedback, and support. Set goals and KPIs for team ...

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How much do customer feedback manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer feedback manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Customer Feedback Manager do?

A Customer Feedback Manager is responsible for collecting, analyzing, and acting on feedback from customers to improve products, services, and overall customer experience. They design and implement feedback systems, such as surveys and review platforms, and work closely with different departments to address issues or suggestions raised by customers. By interpreting feedback data, they help organizations make informed decisions to enhance satisfaction and loyalty. Their role often includes reporting trends to management and ensuring that customer voices are heard and valued.

What are the key skills and qualifications needed to thrive as a Customer Feedback Manager, and why are they important?

To thrive as a Customer Feedback Manager, you need strong analytical abilities, experience in customer service, and a background in business or communications, often supported by a relevant degree. Familiarity with customer feedback platforms, CRM systems, and data analysis tools is typically required. Excellent communication, problem-solving, and interpersonal skills are crucial for effectively gathering insights and driving improvements. These competencies are essential for translating customer feedback into actionable strategies that enhance customer satisfaction and business performance.

How does a Customer Feedback Manager typically collaborate with other departments to drive improvements?

A Customer Feedback Manager works closely with teams such as product development, customer service, and marketing to ensure that insights from customer feedback are translated into actionable improvements. This often involves regular meetings to present feedback trends, facilitate discussions, and prioritize initiatives based on customer needs. Collaboration is key to ensuring that each department understands the voice of the customer and takes coordinated action, making communication and cross-functional teamwork essential aspects of the role.

What is the difference between Customer Feedback Manager vs Customer Service Representative?

AspectCustomer Feedback ManagerCustomer Service Representative
Primary RoleAnalyzes customer feedback to improve products/servicesAssists customers with inquiries and resolves issues
Required SkillsData analysis, communication, problem-solvingCommunication, patience, problem-solving
Work EnvironmentOffice, customer feedback platforms, data toolsCall centers, retail stores, online chat
Common CertificationsCustomer experience, data analysis certificationsCustomer service training, communication courses

The Customer Feedback Manager focuses on collecting and analyzing customer insights to drive improvements, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Feedback Manager emphasizes data analysis and strategic insights, whereas the Representative emphasizes direct customer interaction and problem resolution.

What cities are hiring for Customer Feedback Manager jobs? Cities with the most Customer Feedback Manager job openings:
What are the most commonly searched types of Customer Feedback jobs? The most popular types of Customer Feedback jobs are:
What states have the most Customer Feedback Manager jobs? States with the most job openings for Customer Feedback Manager jobs include:
Customer Feedback Manager jobs near you
Customer Service Manager

Customer Service Manager

String LLC

Miami, FL • On-site

$35K - $45K/yr

Full-time

Posted 12 days ago

Job description

Company Overview:
Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to lead our customers' success.
Job Summary:
As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support.
Key Responsibilities:
Customer Issue Resolution:
Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner.
Act as an escalation point for complex or escalated customer concerns, ensuring they are addressed promptly and to the customer's satisfaction.


Customer Feedback and Data Analysis:
Collect and analyze customer feedback to identify trends and areas for improvement.
Utilize data-driven insights to make informed decisions and implement improvements to enhance customer satisfaction.


Cross-Functional Collaboration:
Collaborate with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience.
Provide insights from customer interactions to influence product/service improvements and development.


Reporting and Documentation:
Maintain accurate records of customer interactions and support activities.
Prepare regular reports and present performance metrics to senior management.


Compliance and Quality Assurance:
Ensure that the team adheres to company policies, industry regulations, and quality standards.
Implement and monitor quality assurance processes to maintain service excellence.

Company Description

Ireland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share.
In response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential.
Ireland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE).