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Customer Feedback Jobs (NOW HIRING)

Wolters Kluwer N.V.

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

Ability to implement customer feedback effectively. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the ...

Wolters Kluwer N.V.

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

Ability to implement customer feedback effectively. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the ...

Wolters Kluwer N.V.

Customer Success Associate

Boston, MA · On-site

$41K - $68K/yr

Ability to implement customer feedback effectively. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the ...

Wolters Kluwer N.V.

Customer Success Associate

Boston, MA · On-site

$41K - $68K/yr

Ability to implement customer feedback effectively. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the ...

Wolters Kluwer

Customer Success Associate

Irvine, CA

$41K - $68K/yr

Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement ...

EssilorLuxottica

Customer Satisfaction Supervisor

CA · On-site

Use customer feedback, operational metrics, and business data to identify trends, recommend improvements, and support decision-making. Data Analysis and Reporting * Monitor and analyze customer ...

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX · On-site

Translate customer feedback into health score inputs and escalate systemic issues to management * Document customer signals and product feedback for roadmap consideration Customer Communication

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Collaborate with internal teams on customer feedback to improve products/services. * Document detailed customer interactions and updates in CRM. * Identify potential areas for service/product ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Collaborate with internal teams on customer feedback to improve products/services. * Document detailed customer interactions and updates in CRM. * Identify potential areas for service/product ...

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Customer Feedback information

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How much do customer feedback jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer feedback in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer feedback?

A Customer Feedback job involves collecting, analyzing, and responding to customer opinions, reviews, and surveys to improve products or services. Professionals in this role gather insights from various sources like emails, social media, and feedback forms. They work closely with teams in product development, marketing, and customer service to implement improvements. Strong communication and analytical skills are essential for success in this role.

What are the typical daily responsibilities of someone working in customer feedback?

A Customer Feedback professional is responsible for gathering, analyzing, and reporting customer opinions through surveys, interviews, or digital platforms. Daily tasks may include monitoring feedback channels, compiling and categorizing responses, and creating reports to share with relevant teams. They often collaborate with product, marketing, and customer support departments to relay insights and recommend improvements. The role may also involve responding to customer concerns and ensuring follow-ups are handled promptly, making analytical and communication skills essential.

What are the key skills and qualifications needed to thrive in the customer feedback position, and why are they important?

To excel in a Customer Feedback role, you need strong analytical abilities, communication skills, and experience with customer service or data collection, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, survey platforms, and feedback analysis tools is typically expected. Active listening, attention to detail, and the ability to provide constructive insights are key soft skills for this position. These competencies ensure accurate collection and effective interpretation of customer insights, driving meaningful improvements for the business.

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What are the most commonly searched types of Customer Feedback jobs?

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What states have the most Customer Feedback jobs?

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Customer Feedback jobs near you
Infographic showing various Customer Feedback job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Success Associate

Wolters Kluwer N.V.

Irvine, CA • On-site

$41K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.
Skills:
• Enhanced Communication: Improved verbal and written communication capabilities.
• Intermediate Problem-Solving: Ability to tackle a wider range of issues.
• Analytical Skills: Basic analytical skills to track and interpret customer data.
• Technical-Technical Proficiency: Stronger understanding of products/services.
• Advanced CRM: More proficient use of CRM tools for streamlined customer management.
• Customer Focus: Deepened empathy and focus on customer needs.
• Collaboration: Enhanced team collaboration and coordination.
• Feedback Implementation: Ability to implement customer feedback effectively.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Compensation:
$41,100.00 - $68,900.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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